BILL CLINTON OMONDI
Nairobi
Summary
Accomplished IT professional with extensive expertise in quality assurance, system design, and risk management. Demonstrates proficiency in leading quality assurance processes, enhancing operational eficiency through tailored feedback strategies, and managing intellectual property portfolios to safeguard organisational assets. Skilled in technical troubleshooting, network management, and the integration of software and hardware security measures. Adept at delivering training and presentations to facilitate skills development and ensure compliance with data protection protocols. Committed to advancing technological safety and innovation within dynamic environments.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
MANAGER
ECO MIST Ltd.
11.2023 - Current
- Maintaining positive client relationship and driving new business
- Developing and implementing organizational goals, procedures and policies
- Consulting and cooperating with other executives and employees
- Managing, monitoring and reviewing business operations
- Identifying improvement gaps and implementing corrective measures
- Reviewing and overseeing all financial activities, performance and documentation
- Overseeing hiring activities and approving contracts
Quality Assurance Specialist
Kenya National Library Service
09.2023 - 11.2023
- Promoting quality awareness to contribute to the development of competence of quality professionals
- Defining and updating the specific quality procedures, instructions and tools which are directly related to the above systems
- Supporting user program in the quest for zero defect, including carrying out root cause analysis after incidences or near misses
- Supporting activities to achieve compliance with the organization's Quality Management systems requirements and other applicable instructions and standards
- Support the delivery of training for specific areas of concern to the required operating units
INFORMATION TECHNOLOGY INTERN
Milimani Commercial Court
11.2022 - 02.2023
- Providing 1st line technical support, answering support queries via phone, email & user walk-ins
- Responsible for diagnosing & resolving hardware, software & end users' problems
- Integrating security, physical control solutions for all confidential data and systems
- Monitoring performance and managing parameters to provide fast responses to front-end users
- Integrate and configure computer networking for best performance
- Technical support and routine management
- Troubleshooting and repair of hardware, operating systems and applications
- Help IT system through appropriate upgrades and advice Operations Unit on changes or improvements required install and support of all ICT hardware and software
- Enhancing office, IT system through appropriate upgrades and advice Operations Unit and improvements requirements
- Maintaining and troubleshooting all network and computer related issues
FIELD TECHNICIAN
Poa Internet
05.2022 - 05.2022
- Troubleshooting: Diagnosing and resolving issues related to hardware, software, network connectivity, and other IT-related problems
- Repairs and Maintenance: Repairing or replacing faulty equipment and performing routine maintenance
- Network Support: Setting up and maintaining network devices, such as routers, switches, and firewalls, and ensuring proper network performance
- User Support: Providing technical support to end-users, either in person or remotely, to resolve issues with devices or software
- Documentation: Maintaining records of service calls, issues resolved, and equipment inventories, and documenting any changes made to systems
- Client Communication: Communicating with clients to understand their needs, explain solutions, and ensure customer satisfaction
- Security: Ensuring that systems are secure by setting up and configuring firewalls, antivirus software, and other security measures
ATTACHEE
Narok County Government
01.2021 - 03.2021
- Maintaining and troubleshooting all network and computer related issues
- Providing customer support and database management
- Monitoring performance and managing parameters to provide fast responses to front-end users
- Integrate and configure computer networking for seamless project management of office systems
- Troubleshooting and repair of hardware, operating systems and applications
- Enhancing office communication by writing detailed report on IT systems and operations to the supervisor for action
Education
Certificate - Interlectual Property and Information Technology Law
Strathmore University
NairobiBachelor of science - Information Science
Maasai Mara University
NarokKenya Certificate of Secondary Education - undefined
Bar Union Secondary
KisumuSkills
Systems configuration
Certification
Data Protection - Strathmore University
Accomplishments
- Led on Presentation of the Quality Pillar Methodology, Kenya National Library Services, 05/01/24
- Trained the registry department on Quality Management Systems, Shepherds Hospital, 04/01/23
- Part of a delegation to train members of the public on digital services, Milimani Commercial Court, 02/01/23
Leadership Experience
Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You're a natural leader - tell it like it is
Timeline
MANAGER
ECO MIST Ltd.
11.2023 - Current
Quality Assurance Specialist
Kenya National Library Service
09.2023 - 11.2023
INFORMATION TECHNOLOGY INTERN
Milimani Commercial Court
11.2022 - 02.2023
FIELD TECHNICIAN
Poa Internet
05.2022 - 05.2022
ATTACHEE
Narok County Government
01.2021 - 03.2021
Certificate - Interlectual Property and Information Technology Law
Strathmore University
Bachelor of science - Information Science
Maasai Mara University
Kenya Certificate of Secondary Education - undefined
Bar Union Secondary
Similar Profiles
Ethan ShieldsEthan Shields
Summer Camp Counselor at Mountain Mist Day CampSummer Camp Counselor at Mountain Mist Day Camp
Jaymie MooreJaymie Moore
Marketing Specialist at Ocean Mist FarmsMarketing Specialist at Ocean Mist Farms
Ruthy ProtassRuthy Protass
Mist Tanning Employee at Mist Tanning SalonMist Tanning Employee at Mist Tanning Salon
Mark Andrew WanjauMark Andrew Wanjau
Cyber Security Specialist at Deckfirm Technologies HubCyber Security Specialist at Deckfirm Technologies Hub
Grace NgigiGrace Ngigi
Process Engineer at Tetra PakProcess Engineer at Tetra Pak