Bilha Muchiri
Receptionist
Mombasa
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Treat Hotel
2025.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Tranquil Resort
2022.08 - 2025.11
- Managed daily operations, ensuring smooth workflow between the kitchen, service, and housekeeping teams.
- Utilized Microsoft Excel to create weekly staff rosters and track inventory levels to prevent shortages.
- Compiled daily and weekly sales reports for management review.
- Resolved guest complaints and trained new staff on service standards.
- Total Tenure: [Month, Year] – [Month, Year] (4 Years)
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Tranquil Resort
2022.06 - 2023.12
- Processed payments accurately using the Point of Sale (POS) system and handled petty cash.
- Prepared end-of-day financial reports using Excel spreadsheets to balance cash, M-Pesa, and card payments.
- Managed digital receipts and invoices for supplies.
Waitress
Tranquil Resort
2022.01 - 2022.12
- Delivered exceptional table service, taking orders accurately and ensuring guest comfort.
- Maintained a clean dining area and possessed thorough menu knowledge.
Education
Certificate - Certificate in Stakeholder Engagement And Training
Breeze Hotel
Nyandarua County 2001.04 -
Kenya Certificate of Secondary Education (KCSE) -
Passenga Secondary School
Nyandarua, Olkalou, Kenya 2001.04 -
Skills
Computer Proficiency: Expert in Microsoft Office (Excel for accounts/inventory, Word for reports/menus)
Financial Management: Cashiering, Daily Sales Reconciliation, M-Pesa/Card transactions
Leadership: Staff scheduling, conflict resolution, and performance monitoring
Operations: Housekeeping management, food & beverage service, and stock control
Telephone skills
Call answering and routing
Timeline
Receptionist
Treat Hotel
2025.11 - Current
Receptionist
Tranquil Resort
2022.08 - 2025.11
Cashier
Tranquil Resort
2022.06 - 2023.12
Waitress
Tranquil Resort
2022.01 - 2022.12
Certificate - Certificate in Stakeholder Engagement And Training
Breeze Hotel
2001.04 -
Kenya Certificate of Secondary Education (KCSE) -
Passenga Secondary School
2001.04 -
Languages
English
Swahili
Interests
Traveling
Reading
References
- Elastus Kimondo | Manager, Tranquil Resort | Phone: 0706679704
- Stephen Karitu | Manager, Treat Hotel | Phone: 0722862009
- Rosemary Njoki | Director, Treat Hotel | Phone: 0757213489