BILAL ISSA
IT and Digital Marketing expert
Migori,27
Summary
My Objective is to work in a dynamic professional environment with a growing organization and utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible also add valuable assets to your esteemed organization as an active member
An Information Technology (IT) Professional Dedicated with years of experience in set up and implementing of computer systems, networks, servers and basic IT support skills with Professional Standards. Also Proficient in ERP Software and other accounting applications in relation to IT such as installation, Server Client Set Up and Support. Analytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards...
Overview
8
8
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
Work History
Freelancer and Consultant
TDK SOLUTION
07.2023 - Current
- Company Overview: An ICT related company offering ICT services such as sever installation and administration, Network infrastructure, Wi-Fi Management, Analog Phone installation and management, SELLING OF ICT EQUIPMENTS
- An ICT related company offering ICT services such as sever installation and administration, Network infrastructure, Wi-Fi Management, Analog Phone installation and management, SELLING OF ICT EQUIPMENTS
IT MANAGER
Diamonds Leisure Beach Resort
08.2022 - 07.2023
- Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort
- Additionally, responsible for Information Technology issues, products, and services at the property
- Provides user training and support of all property/site systems, network enhancements, hardware and software support
- Also maintain inventory of all hardware products and software licenses, and reviews maintenance agreements
- Network Administration, Plan, design and implement data connectivity for local area network (LAN) and wide area network (WAN) systems
- Manage and monitor all installed Hotel Systems, i.e., Opera/Sun/Materials Control also email administration on In-house Microsoft Exchange which we upgraded to Google Suite Cloud services
- Monitor and test application, systems and network performance for potential Bottlenecks, identify possible solutions, and work with stakeholders to Implement those fixes
- Maintain security, backup, and redundancy and Database management strategies
- Participate in the design of information and operational support systems
- Liaise with vendors and other IT personnel for problem resolution
- Apply new industry and technology trends to solve business problems
- Evaluate existing technical architecture in view of business and mission Strategic goals
- Ensure Network security using Fortinet Firewall network security solutions, devices and tools
- Ensure that the introduction of new technologies is consistent with the overarching architecture and applicable guidelines
- Provide expertise and support for virtual technologies
- Website content and Social Media management
- Assist users through problem solving process and train them on ICT application
Senior IT Technician/System Administrator
Nomad beach bar and restaurant and Chale Island
09.2021 - 08.2022
- Responsible for hardware and software support
- Also maintain inventory of all hardware products and software licenses, and reviews maintenance agreements
- Network Administration, Plan, design and implement data connectivity for local area network (LAN) and wide area network (WAN) systems
- Manage and monitor all installed Hotel Systems, i.e., Ezee Hotel PMS system, ezee Front Desk, ezee Back office, ezee burp for POS system
- Opera/Sun/Materials Control also email administration on In-house Microsoft Exchange which we upgraded to Google Suite Cloud services
- Monitor and test application, systems and network performance for potential Bottlenecks, identify possible solutions, and work with stakeholders to Implement those fixes
- Maintain security, backup, and redundancy and Database management strategies
- Participate in the design of information and operational support systems
- Liaise with vendors and other IT personnel for problem resolution
- Apply new industry and technology trends to solve business problems
- Evaluate existing technical architecture in view of business and mission Strategic goals
- Ensure Network security using Fortinet Firewall network security solutions, devices and tools
- Ensure that the introduction of new technologies is consistent with the overarching architecture and applicable guidelines
- Provide expertise and support for virtual technologies
- Website content and Social Media management
- Assist users through problem solving process and train them on ICT applications
ICT Assistant
Leisure Lodge Resort
09.2020 - 07.2021
- Troubleshooting of hardware and software systems installation of user support Operating systems and programs
- Anti-virus installations Maintenance of Desktop computers, Laptops, Printers and servers
- Network Support
- Fix printers and scanners
- Setting up a new computer purchased by a customer/client with all necessary programs and installation as per the clients' requirements
- Documenting and record keeping of work completion and hand over slips and reported on a monthly basis for both onshore and offshore
- Train and support users on cloud applications such as box and smart sheet
- Reutilized Weekly Server back-ups for redundancy
- Install, support, maintain LAN's, WAN's, network segments, and intranet systems
Assistant ICT Officer
One Acre Fund
09.2017 - 09.2018
- Maintaining of hardware and software systems installation of user support Operating systems and programs
- Installations Anti-virus Maintenance of Desktop computers, Laptops, Printers and servers
- Network Support
- Setting up a new computer purchased by a customer/client with all necessary programs and installation as per the clients' requirements
- Documenting and record keeping of work completion and hand over slips and reported on a monthly basis for both onshore and offshore
- Support users on cloud applications such as box and smart sheet
- Reutilized Weekly Server back-ups for redundancy
- Install, support, maintain LAN's, WAN's, network segments, and intranet systems
Intern
Sote ICT HUB
05.2017 - 08.2017
- Provide centralized point of reference and providing first line user support on IT issues / problems they encounter in the day-to-day usage of IT services
- Responsible for receiving computer hardware and software faults from users
- Responsible in diagnosis of faults and determine whether they are software or hardware related, whether they can be cleared in-house or taken to service partners
- Liaise with our IT service partners for the delivery of services
- Ensure that all logged faults are attended to
Education
KCPE - undefined
ELDORO PRIMARY SCHOOL
01.2002 - 04.2010
KCSE - undefined
CHALA SECONDARY SCHOOL
01.2010 - 04.2014
HIGHER DIPLOMA - INFORMATION TECHNOLOGY
MULIRO UNIVERSITRY OF SCIENCE AND TECHNOLOGY
01.2015 - 04.2017
Skills
Project Management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Good Telephone Etiquette
Critical Thinking
Certification
Administering Windows Server 2012
Attributes
- Self-motivated and result oriented
- Good people management skills
- Ability to develop and motivate others
- Ability to communicate well at all levels
- A team player
- Managing and developing myself
Personal Information
- ID Number: 31326893
- Date of Birth: 11/24/93
- Nationality: Kenyan
- Marital Status: Single
- Religion: Muslim
Timeline
Freelancer and Consultant
TDK SOLUTION
07.2023 - Current
IT MANAGER
Diamonds Leisure Beach Resort
08.2022 - 07.2023
Senior IT Technician/System Administrator
Nomad beach bar and restaurant and Chale Island
09.2021 - 08.2022
ICT Assistant
Leisure Lodge Resort
09.2020 - 07.2021
Assistant ICT Officer
One Acre Fund
09.2017 - 09.2018
Intern
Sote ICT HUB
05.2017 - 08.2017
HIGHER DIPLOMA - INFORMATION TECHNOLOGY
MULIRO UNIVERSITRY OF SCIENCE AND TECHNOLOGY
01.2015 - 04.2017
KCSE - undefined
CHALA SECONDARY SCHOOL
01.2010 - 04.2014
KCPE - undefined
ELDORO PRIMARY SCHOOL
01.2002 - 04.2010