BEVERLYNE KIMULI
Nairobi
Summary
Dynamic professional with extensive experience in sales, customer onboarding, operations, and business development within fast-paced and high-growth environments. Proven ability to scale teams, optimize processes, and enhance customer experience to drive revenue growth and operational efficiency. Adept at leading cross-functional teams, developing training programs, and implementing strategic sales initiatives to support business expansion.
Overview
13
13
years of professional experience
Work History
Operations & Customer Success Manager
Card Industry Professionals Ltd
Aylesby
05.2019 - 01.2025
- Spearheaded customer success and operational strategy, scaling team from 2 to 12 members and fostering a high-performance culture
- Led implementation of a scalable CRM system, integrating third-party platforms to streamline onboarding and customer management
- Developed sales and customer onboarding strategies that improved retention rates and operational efficiency
- Conducted training programs to enhance product knowledge, sales techniques, and customer service excellence
- Optimised onboarding procedures, reducing manual tasks, increasing productivity, and enhancing customer experience
- Monitored performance metrics and developed data-driven reports to assess team efficiency and revenue impact
- Ensured regulatory compliance (KYC, KYB) while coordinating cross-functional efforts between sales, operations, and finance teams
Account Manager & Business Development Executive
Payzone UK Ltd (now Take Payments Ltd)
Grimsby
08.2017 - 05.2019
- Managed portfolio of high-value clients, increasing client retention by 20% through tailored solutions and proactive support
- Led client onboarding efforts, ensuring smooth integration of payment solutions while driving 30% boost in overall client revenue
- Conducted training sessions for clients on payment system usage, compliance, and industry best practices
- Developed upselling and cross-selling strategies, identifying new revenue opportunities
- Collaborated with cross-functional teams to improve customer experience, sales efficiency, and service delivery
Sales & Customer Support Assistant
Mobile Booth Ltd
Grimsby
02.2016 - 08.2017
- Provided exceptional customer service, handling high-volume inquiries and optimizing support workflows
- Assisted in onboarding new customers, ensuring seamless adoption of products and services
- Conducted market research and customer feedback analysis to improve sales strategies
- Increased sales by 10%
Business Owner - Language Training & Certification
Francavilla Fontana
01.2012 - 01.2014
- Operated a language school, offering English, Spanish, and German lessons to diverse clientele
- Led customer acquisition, onboarding, and service delivery, achieving high retention rate and business growth
- Partnered with Anglia Italia to provide language certifications and invigilator training
Education
Prince2 Project Management - Project Management
The Knowledge Academy
Hull09.2024
Diploma in Management & Team Leading -
Hull College
Hull09.2023
Bachelor of Commerce (B.Com.) -
Strathmore University | Hull University
Nairobi06.2014
IELTS, CELTA & TESOL Certification -
University of Cambridge
Advanced Diploma in IATA/UFTAA - Travel & Tourism
Air Travel And Related Studies Centre
Nairobi11.2010
Skills
- Sales & Onboarding Leadership
- Customer Success & Relationship Management
- Process Optimization & CRM Implementation
- Data-Driven Decision Making
- Partner & Stakeholder Management
- Field Sales & Market Expansion
- Regulatory & Compliance (KYB/KYC)
Languages
English
Italian
Swahili
Custom
- Proven leadership in sales, onboarding, and operations, aligning with Zeno's need to scale customer engagement and sales teams.
- Deep experience in fintech, payments, and CRM optimization, ensuring a seamless onboarding experience for new customers.
- Strong cross-functional collaboration skills, adept at working with sales, marketing, product, and operations teams.
- Passion for sustainability and innovation, with the ability to drive electric mobility adoption across Kenya.
- Willingness to travel extensively, engage with customers, partners, and communities, and support team operations in key markets.
Timeline
Operations & Customer Success Manager
Card Industry Professionals Ltd
05.2019 - 01.2025
Account Manager & Business Development Executive
Payzone UK Ltd (now Take Payments Ltd)
08.2017 - 05.2019
Sales & Customer Support Assistant
Mobile Booth Ltd
02.2016 - 08.2017
Business Owner - Language Training & Certification
01.2012 - 01.2014
Prince2 Project Management - Project Management
The Knowledge Academy
Diploma in Management & Team Leading -
Hull College
Bachelor of Commerce (B.Com.) -
Strathmore University | Hull University
IELTS, CELTA & TESOL Certification -
University of Cambridge
Advanced Diploma in IATA/UFTAA - Travel & Tourism
Air Travel And Related Studies Centre
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