Beverly Simiyu

• Relationship Building and Stakeholder Management: Developed strong relationships with internal and external stakeholders, ensuring effective collaboration across departments.
  Facilitated seamless collaboration with various teams to achieve common objectives.
• Process Improvement and Change Management: Enhanced operational efficiency by transitioning the RFP process to electronic methods.
  Acted as a change agent during the introduction of a new CRM system, ensuring alignment with departmental needs.
• Procurement and Vendor Management: Successfully procured school supplies for 6 new schools in Kenya, demonstrating effective vendor management skills.
  Evaluated supplier performance and assisted in budget planning, optimizing resource allocation.
• Project Management and Task Delegation: large-scale RFP activities and efficiently managed low- to mid-range segments.
  Delegated tasks effectively to meet project deadlines and objectives.
  

andCost Reduction and Supplier Collaboration: Reduced purchasing costs through close collaboration with suppliers, ensuring timely deliveries, sourcing quality products, and obtaining warranties and guarantees.

• Lean Supplier Base Development: Contributed to developing a lean supplier base tailored to company needs, identifying startup companies to enhance speed and efficiency in meeting requirements.
• Significant Cost Savings: Saved the company $1.3M through strategic sourcing from different vendors across three separate single orders.
• Process Development and Collaboration: Participated in developing Supplier On-Boarding, Monitoring, and Relationship Management processes adopted by the organisation.
  

Additionally, responsibilities included asset and contract management, as well as close collaboration with administration, transport, facilities, and security teams in procuring and maintaining services.

• Customer Service Handling: Managed over 50 customer inquiries, payments, and service requests efficiently. I followed up with customers to make sure they were satisfied and offered additional support.
• Goal Achievement and Problem Resolution: Met personal, team, and company goals in a customer service environment.
  Anticipated needs and resolved problems to ensure customer satisfaction.
• Efficient Call Management: Managed customer calls effectively in a fast-paced call centre environment. Delivered fast and friendly service to address questions and complaints promptly.
• Collaboration and Issue Resolution: Collaborated across departments to resolve customer-related issues. I addressed and resolved customer concerns and complaints as soon as possible.
  

• Communication Handling: Managed communications between staff and customers, ensuring error-free correspondence and efficient mail routing. Welcomed guests, issued passes, and handled incoming phone calls at reception.
• File Management and Organization: Meticulously organized and updated file systems, maintaining easily retrievable records for seamless workflow.
• Call Management and Support: Directed calls based on query type to streamline support and enhance efficiency.
  I answered customer questions about available products and services.
• Office Operations and Procurement: Ordered and distributed office supplies while adhering to a fixed office budget.
  Obtained signatures for financial documents and managed internal and external invoices.
  

• Guest Reception and Customer Service: Greeted incoming guests, notified personnel of arrivals, and directed individuals to meeting spaces. Provided exceptional customer service by offering requested information and independently resolving issues.
• Demonstrated attention to detail and commitment to a professional environment by handling cleaning and organization for the office and related areas, particularly maintaining a clean, tidy, and functional entryway.
  Exercised strong organizational skills and ability to handle multiple tasks by managing mail, packages, and courier deliveries, ensuring efficient processing in and out of the office.
• Telephone Operations and Administrative Support: Operated telephone switchboard to take messages and schedule appointments. Processed expense vouchers and managed petty cash, contributing to smooth financial operations.