Betty Nyanchama Maranga
Portfolio Management Advisor
Nairobi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Portfolio Management Advisor
NGAO CREDIT LIMITED
Nairobi
06.2022 - 02.2023
- Confirmation of pledged shares for accounts in arrears and due for disposal
- Preparation of foreclosure documents to brokers/CDSC
- Engage DCD and branch on listing for accounts in arrears and marked for recovery
- Review with DCD alternate restructure offers available to clients
- Follow-up with finance on pledge fee processing
- Draft letters & complete the CDSC release form for sign off
- Dispatch of documents to brokers
- Follow-up with the broker for pending matters
- Release and sale of shares
- Engage broker and CDSC to ensure availing of securities shares for sale
- Engage broker/branch/client for dormant accounts activation
- Review portfolio under recovery value and advise DCD on price
- Follow-up on share liquidation
- Reconciliation and record management
- Prepare a regular report (weekly)
- Ensure foreclosure documentation are properly filed and secure
Consultant – Consumer Collections Officer
NGAO CREDIT LIMITED
01.2021 - 06.2022
- Speak to customers to negotiate payment plans and schedules that suit
- Advise customers on their various payment options also notify the customes of further actions that may be taken to collect overdue debts
- Keep customer files updated, recording times and dates of contact, and noting information that customers have received about their debt
- Prepare statements to be given to credit departments and banks when customers fail to meet their payment
- Write letters to customers to inform them of their debts.
Social Media Manager/ Virtual Assistant
Fiverr.Inc
12.2016 - 12.2020
- Responsible for planning, implementing, and monitoring the company's Social Media strategy to increase brand awareness, improve Marketing efforts and increase sales while working remotely
- RESPONSIBILITIES:
- Develop and implement a social media strategy that aligns with the company's overall marketing goals and objectives
- Manage and maintain the company's social media accounts (including but not limited to Facebook,
- Twitter, Instagram, LinkedIn, and YouTube) by creating and publishing engaging content
- Monitor social media channels for customer feedback, inquiries, and complaints, and respond in a timely and professional manner
- Collaborate with other teams within the company, such as marketing, PR, and customer service, to ensure consistency in messaging across all channels
- Stay up-to-date with the latest social media trends, tools, and best practices, and incorporate them into the company's social media strategy.
Collections Officer/Debt Recovery
Opportunity Kenya LTD
07.2015 - 11.2016
- Ensure all loans are managed within the agreed buckets and all cases contained from getting to the
- Non-performing category
- Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment
- Work closely with the branch credit managers/Branch managers in the management of arrears
- Prepare demand letters and ensure that they are forwarded to the defaulting customers
- Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery
- Prepare reports and make recommendations on any early warning signs on accounts to management and DRU
- Prepare and maintain an updated register on loan-related insurance claims and ensure prompt reimbursement
- Monitor debt collection response cycles and contacts as well as credit control performance
Credit Officer &Collections Administrator
NGAO CREDIT LIMITED
05.2012 - 06.2015
- Ensure collection of all installments after the loan has been vetted and paid
- Liaise with contacts at the respective ministries/employers to facilitate 98%, if not 100% collection
- Follow up on all installments from the relevant ministries in form of banker’s cheques when collection dates fall due
- Prepare and keep an up-to-date collection report and report on Portfolio at Risk(PAR)
- Constantly monitor and report immediately any uncollected dues/ accounts to the management
- Control operating costs and expenses within the collections department
- Processing of refunds, Stop Orders, Clearance Letters, and Refunds in liaison with the check-off accountant
- Ensure all credit applications are processed promptly based on stipulated guidelines and policy rules by verifying and validating the applicant’s data/documents provided
- Handle customer complaints and all credit-related inquiries within 24 hours
- Perform any other duties as assigned by the superior
- Take an active role in weekly credit meetings, ensuring quality and timely completion of credit memos.
TELESALES
SELECT MANAGEMENT
05.2011 - 04.2012
- Identify opportunities, produce leads, and book appointments for sales with an emphasis on high- quality leads
- Develop creative pitches and propositions aimed at specific industry sectors
- Proactively follow up on leads generated from canvassing by the account managers
- Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
- Work closely with the marketing team to achieve sales objectives and negotiate commercial terms within set guidelines
- Liaise effectively with all departments to ensure customer satisfaction
- Contribute to the team performance by sharing and implementing Best Practise Ideas.
Sales Executive
EQUATOR BOTTLERS KENYA
11.2006 - 04.2007
- Persuade customers to use sales promotion display items of wholesale commodity distributors
- Visit retail establishments, such as supermarkets and kiosks, supermarkets, and clubs to persuade customers to use display items to promote the sale of company products
- Deliver promotional items, such as posters, samples of products, and arrange display of items in customer's establishments
- Conducted Business to Business “B2B' sales of goods or services to new business prospects
- Monitor office supply levels and reorder as necessary
- Take all reasonable discounts on supplier invoices
- Maintain an orderly accounting filing system
Education
Secondary Education -
Shikoti Girls High School
01.1998 - 04.2001
Higher Diploma - Sales and Marketing
Bomet College of Accountancy
01.2005 - 04.2007
Skills
Proficient inundefined
Accomplishments
- Managed a team of 10 employees to achieve project goals
- Developed and implemented a training program for new hires
- Led cross-functional teams to deliver successful projects on time and within budget.
Timeline
Portfolio Management Advisor
NGAO CREDIT LIMITED
06.2022 - 02.2023
Consultant – Consumer Collections Officer
NGAO CREDIT LIMITED
01.2021 - 06.2022
Social Media Manager/ Virtual Assistant
Fiverr.Inc
12.2016 - 12.2020
Collections Officer/Debt Recovery
Opportunity Kenya LTD
07.2015 - 11.2016
Credit Officer &Collections Administrator
NGAO CREDIT LIMITED
05.2012 - 06.2015
TELESALES
SELECT MANAGEMENT
05.2011 - 04.2012
Sales Executive
EQUATOR BOTTLERS KENYA
11.2006 - 04.2007
Higher Diploma - Sales and Marketing
Bomet College of Accountancy
01.2005 - 04.2007
Secondary Education -
Shikoti Girls High School
01.1998 - 04.2001
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