Betty Nyanchama Maranga
Portfolio Management Advisor
Nairobi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Portfolio Management Advisor
NGAO CREDIT LIMITED
Nairobi
06.2022 - 02.2023
- Confirmation of pledged shares for accounts in arrears and due for disposal
- Preparation of foreclosure documents to brokers/CDSC
- Engage DCD and branch on listing for accounts in arrears and marked for recovery
- Review with DCD alternate restructure offers available to clients
- Follow-up with finance on pledge fee processing
- Draft letters & complete the CDSC release form for sign off
- Dispatch of documents to brokers
- Follow-up with the broker for pending matters
- Release and sale of shares
- Engage broker and CDSC to ensure availing of securities shares for sale
- Engage broker/branch/client for dormant accounts activation
- Review portfolio under recovery value and advise DCD on price
- Follow-up on share liquidation
- Reconciliation and record management
- Prepare a regular report (weekly)
- Ensure foreclosure documentation are properly filed and secure
Consultant – Consumer Collections Officer
NGAO CREDIT LIMITED
01.2021 - 06.2022
- Speak to customers to negotiate payment plans and schedules that suit
- Advise customers on their various payment options also notify the customes of further actions that may be taken to collect overdue debts
- Keep customer files updated, recording times and dates of contact, and noting information that customers have received about their debt
- Prepare statements to be given to credit departments and banks when customers fail to meet their payment
- Write letters to customers to inform them of their debts.
Social Media Manager/ Virtual Assistant
Fiverr.Inc
12.2016 - 12.2020
- Responsible for planning, implementing, and monitoring the company's Social Media strategy to increase brand awareness, improve Marketing efforts and increase sales while working remotely
- RESPONSIBILITIES:
- Develop and implement a social media strategy that aligns with the company's overall marketing goals and objectives
- Manage and maintain the company's social media accounts (including but not limited to Facebook,
- Twitter, Instagram, LinkedIn, and YouTube) by creating and publishing engaging content
- Monitor social media channels for customer feedback, inquiries, and complaints, and respond in a timely and professional manner
- Collaborate with other teams within the company, such as marketing, PR, and customer service, to ensure consistency in messaging across all channels
- Stay up-to-date with the latest social media trends, tools, and best practices, and incorporate them into the company's social media strategy.
Collections Officer/Debt Recovery
Opportunity Kenya LTD
07.2015 - 11.2016
- Ensure all loans are managed within the agreed buckets and all cases contained from getting to the
- Non-performing category
- Prepare daily/weekly arrears reports for all the branches and follow up with them to ensure full repayment
- Work closely with the branch credit managers/Branch managers in the management of arrears
- Prepare demand letters and ensure that they are forwarded to the defaulting customers
- Work closely with the Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to the other with proper documentation to facilitate recovery
- Prepare reports and make recommendations on any early warning signs on accounts to management and DRU
- Prepare and maintain an updated register on loan-related insurance claims and ensure prompt reimbursement
- Monitor debt collection response cycles and contacts as well as credit control performance
Credit Officer &Collections Administrator
NGAO CREDIT LIMITED
05.2012 - 06.2015
- Ensure collection of all installments after the loan has been vetted and paid
- Liaise with contacts at the respective ministries/employers to facilitate 98%, if not 100% collection
- Follow up on all installments from the relevant ministries in form of banker’s cheques when collection dates fall due
- Prepare and keep an up-to-date collection report and report on Portfolio at Risk(PAR)
- Constantly monitor and report immediately any uncollected dues/ accounts to the management
- Control operating costs and expenses within the collections department
- Processing of refunds, Stop Orders, Clearance Letters, and Refunds in liaison with the check-off accountant
- Ensure all credit applications are processed promptly based on stipulated guidelines and policy rules by verifying and validating the applicant’s data/documents provided
- Handle customer complaints and all credit-related inquiries within 24 hours
- Perform any other duties as assigned by the superior
- Take an active role in weekly credit meetings, ensuring quality and timely completion of credit memos.
TELESALES
SELECT MANAGEMENT
05.2011 - 04.2012
- Identify opportunities, produce leads, and book appointments for sales with an emphasis on high- quality leads
- Develop creative pitches and propositions aimed at specific industry sectors
- Proactively follow up on leads generated from canvassing by the account managers
- Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
- Work closely with the marketing team to achieve sales objectives and negotiate commercial terms within set guidelines
- Liaise effectively with all departments to ensure customer satisfaction
- Contribute to the team performance by sharing and implementing Best Practise Ideas.
Sales Executive
EQUATOR BOTTLERS KENYA
11.2006 - 04.2007
- Persuade customers to use sales promotion display items of wholesale commodity distributors
- Visit retail establishments, such as supermarkets and kiosks, supermarkets, and clubs to persuade customers to use display items to promote the sale of company products
- Deliver promotional items, such as posters, samples of products, and arrange display of items in customer's establishments
- Conducted Business to Business “B2B' sales of goods or services to new business prospects
- Monitor office supply levels and reorder as necessary
- Take all reasonable discounts on supplier invoices
- Maintain an orderly accounting filing system
Education
Secondary Education -
Shikoti Girls High School
01.1998 - 04.2001
Higher Diploma - Sales and Marketing
Bomet College of Accountancy
01.2005 - 04.2007
Skills
Proficient inMicrosoft Office Suite (Word, Excel, PowerPoint)Interpersonal SkillsExcellent communication skills, both verbal and writtenStrong teamwork and collaboration skillsCustomer service oriented with the ability to resolve conflicts
Customer portfolio management
Loan portfolio management
Portfolio Management
Accomplishments
- Managed a team of 10 employees to achieve project goals
- Developed and implemented a training program for new hires
- Led cross-functional teams to deliver successful projects on time and within budget.
Timeline
Portfolio Management Advisor
NGAO CREDIT LIMITED
06.2022 - 02.2023
Consultant – Consumer Collections Officer
NGAO CREDIT LIMITED
01.2021 - 06.2022
Social Media Manager/ Virtual Assistant
Fiverr.Inc
12.2016 - 12.2020
Collections Officer/Debt Recovery
Opportunity Kenya LTD
07.2015 - 11.2016
Credit Officer &Collections Administrator
NGAO CREDIT LIMITED
05.2012 - 06.2015
TELESALES
SELECT MANAGEMENT
05.2011 - 04.2012
Sales Executive
EQUATOR BOTTLERS KENYA
11.2006 - 04.2007
Higher Diploma - Sales and Marketing
Bomet College of Accountancy
01.2005 - 04.2007
Secondary Education -
Shikoti Girls High School
01.1998 - 04.2001