BETTY LOISE WAWUDA
VIRTUAL ASSISTANT
MOMBASA
Summary
Enthusiastic virtual assistant skilled with expertise in anticipating professional needs and proactively identifying and resolving problems, scheduling, eliminating unnecessary storage and maintaining secure information, business correspondence and reporting. Offers advanced abilities with administrative and financial software, Google workspace paired with strengths in time management and multitasking. Excellent customer service and conflict management skills.. I wish to apply and improve my skills and knowledge in a competitive diverse working environment.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
VIRTUAL ASSISTANT
MZAME TRAVELS AND CAR HIRE SERVICES
MOMBASA
08.2022 - 09.2022
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for the CEO.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
BRAND AMBASSADOR
HUAWEI TECHNOLOGIES
MOMBASA
11.2019 - 03.2021
- Represent the company at Safaricom retail outlet.
- Used social media platforms such as Instagram, Facebook, LinkedIn, YouTube, Twitter and TikTok to increase brand awareness.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
NEON RAY BRAND AMBASSADOR
JAYDEN
MOMBASA
01.2020 - 12.2020
- Sale the Neon ray device in Safaricom retail outlet
- Customized customer experiences to build brand loyalty.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Exceeded goals through effective prioritization and consistent work ethic.
- Engaged with customers to better understand needs and deliver excellent service.
- Go out to the market and serve customers where they are (activations).
SECRETARY
SIANZI MIMI LTD
MOMBASA
07.2014 - 09.2014
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Education
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWINGO ACADEMY
MOMBASA 01.1999 - 12.2006
KENYA CERTIFICATE OF SECONDARY EDUCATION -
MWATATE SECONDARY SCHOOL
MWATATE 01.2007 - 12.2010
CERTIFICATE IN BUSINESSES MANAGEMENT -
KENYA INSTITUTE OF MANAGEMENT STUDIES
MOMBASA 01.2011 - 12.2012
DIPLOMA IN BANKING AND FINANCE -
MOUNT KENYA UNIVERSITY
MOMBASA 01.2015 - 12.2019
CERTIFICATE IN QUICKBOOKS -
TEBOTECH TRAINING INSTITUTE
MOMBASA 01.2019 - 03.2019
CERTIFICATE IN COMPUTER OPERATIONS -
TEBOTECH TRAINING INSTITUTE
MOMBASA 01.2019 - 03.2019
VIRTUAL ASSISTANT -
AFRICAN LEADERSHIP X (ALX)
NAIROBI 08.2022 - 09.2022
Skills
Teamwork
Travel planning
Meeting arrangements/Meeting minutes
Bookkeeping
Scheduling and calendar management
Invoicing
Google Workspace
Multitasking and prioritization
Organization and efficiency
Project support
Timeline
VIRTUAL ASSISTANT
MZAME TRAVELS AND CAR HIRE SERVICES
08.2022 - 09.2022
VIRTUAL ASSISTANT -
AFRICAN LEADERSHIP X (ALX)
08.2022 - 09.2022
NEON RAY BRAND AMBASSADOR
JAYDEN
01.2020 - 12.2020
BRAND AMBASSADOR
HUAWEI TECHNOLOGIES
11.2019 - 03.2021
CERTIFICATE IN QUICKBOOKS -
TEBOTECH TRAINING INSTITUTE
01.2019 - 03.2019
CERTIFICATE IN COMPUTER OPERATIONS -
TEBOTECH TRAINING INSTITUTE
01.2019 - 03.2019
DIPLOMA IN BANKING AND FINANCE -
MOUNT KENYA UNIVERSITY
01.2015 - 12.2019
SECRETARY
SIANZI MIMI LTD
07.2014 - 09.2014
CERTIFICATE IN BUSINESSES MANAGEMENT -
KENYA INSTITUTE OF MANAGEMENT STUDIES
01.2011 - 12.2012
KENYA CERTIFICATE OF SECONDARY EDUCATION -
MWATATE SECONDARY SCHOOL
01.2007 - 12.2010
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWINGO ACADEMY
01.1999 - 12.2006