BETTY LOISE WAWUDA
VIRTUAL ASSISTANT
MOMBASA
Summary
Enthusiastic virtual assistant skilled with expertise in anticipating professional needs and proactively identifying and resolving problems, scheduling, eliminating unnecessary storage and maintaining secure information, business correspondence and reporting. Offers advanced abilities with administrative and financial software, Google workspace paired with strengths in time management and multitasking. Excellent customer service and conflict management skills.. I wish to apply and improve my skills and knowledge in a competitive diverse working environment.
Overview
2
2
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
VIRTUAL ASSISTANT
MZAME TRAVELS AND CAR HIRE SERVICES
MOMBASA
2022.08 - 2022.09
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for the CEO.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
BRAND AMBASSADOR
HUAWEI TECHNOLOGIES
MOMBASA
2019.11 - 2021.03
- Represent the company at Safaricom retail outlet.
- Used social media platforms such as Instagram, Facebook, LinkedIn, YouTube, Twitter and TikTok to increase brand awareness.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
NEON RAY BRAND AMBASSADOR
JAYDEN
MOMBASA
2020.01 - 2020.12
- Sale the Neon ray device in Safaricom retail outlet
- Customized customer experiences to build brand loyalty.
- Managed complaints with calm, clear communication and problem-solving.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Exceeded goals through effective prioritization and consistent work ethic.
- Engaged with customers to better understand needs and deliver excellent service.
- Go out to the market and serve customers where they are (activations).
SECRETARY
SIANZI MIMI LTD
MOMBASA
2014.07 - 2014.09
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Education
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWINGO ACADEMY
MOMBASA 1999.01 - 2006.12
KENYA CERTIFICATE OF SECONDARY EDUCATION -
MWATATE SECONDARY SCHOOL
MWATATE 2007.01 - 2010.12
CERTIFICATE IN BUSINESSES MANAGEMENT -
KENYA INSTITUTE OF MANAGEMENT STUDIES
MOMBASA 2011.01 - 2012.12
DIPLOMA IN BANKING AND FINANCE -
MOUNT KENYA UNIVERSITY
MOMBASA 2015.01 - 2019.12
CERTIFICATE IN QUICKBOOKS -
TEBOTECH TRAINING INSTITUTE
MOMBASA 2019.01 - 2019.03
CERTIFICATE IN COMPUTER OPERATIONS -
TEBOTECH TRAINING INSTITUTE
MOMBASA 2019.01 - 2019.03
VIRTUAL ASSISTANT -
AFRICAN LEADERSHIP X (ALX)
NAIROBI 2022.08 - 2022.09
Skills
Teamwork
Timeline
VIRTUAL ASSISTANT
MZAME TRAVELS AND CAR HIRE SERVICES
2022.08 - 2022.09
VIRTUAL ASSISTANT -
AFRICAN LEADERSHIP X (ALX)
2022.08 - 2022.09
NEON RAY BRAND AMBASSADOR
JAYDEN
2020.01 - 2020.12
BRAND AMBASSADOR
HUAWEI TECHNOLOGIES
2019.11 - 2021.03
CERTIFICATE IN QUICKBOOKS -
TEBOTECH TRAINING INSTITUTE
2019.01 - 2019.03
CERTIFICATE IN COMPUTER OPERATIONS -
TEBOTECH TRAINING INSTITUTE
2019.01 - 2019.03
DIPLOMA IN BANKING AND FINANCE -
MOUNT KENYA UNIVERSITY
2015.01 - 2019.12
SECRETARY
SIANZI MIMI LTD
2014.07 - 2014.09
CERTIFICATE IN BUSINESSES MANAGEMENT -
KENYA INSTITUTE OF MANAGEMENT STUDIES
2011.01 - 2012.12
KENYA CERTIFICATE OF SECONDARY EDUCATION -
MWATATE SECONDARY SCHOOL
2007.01 - 2010.12
KENYA CERTIFICATE OF PRIMARY EDUCATION -
MWINGO ACADEMY
1999.01 - 2006.12
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