Interested in Nursing/ Health Care
BETTY MUTENGU
Care Support, Customer Service Support
Kampala ,Kampala
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Child Care Provider
Child care services
01.2022 - 07.2024
- Company Overview: Freelancing in Day care schools and homes
- Freelancing in Day care schools and homes as carer for babies as well as Toddlers. Eg. Feeding them, cleaning them and playing with them as well as reading to them…
Home Care Nurse
Home care nurse
- Company Overview: Carer for a stroke patient
- Carer for a stroke patient. All Activities of Daily Living for the patient.
- Treating patient’s bedsores as directed by Doctor as well as giving patient medication according to Doctor’s instructions.
Sales Associate
Accessorizes
- Company Overview: Sales associate at Golden mile Galleria Palm Jumeirah/Nakheel Mall
- Assisting customers in identifying correct products
- Responsible for general sales activities and safeguarding company assets
- Ensuring products are well organized at all times.
Receptionist
IFA Hotels & Residential Services
- Company Overview: Receptionist at Cayan Tower/Fairmont Residences/Palm Jumeirah/Golden Mile/JBR Dorr bay Hotel Apartments/Marina Residences
- Respond promptly and answer/resolve guests and Residents inquiries and complaints
- Work with administration- forward requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
Front Desk
FAIRMONT HOTELS
- Company Overview: Fairmont The Palm Dubai
- Handling guests – check in/out and all relevant details as required.
- Answer calls and queries by guests
Customer Service Assistant
Osus Facilities Management L.L.C.
- Handled the responsibilities of serving customers in person and over the phone
- Responsible for dealing with customers and explained to them about the operating procedures of the organization
Education
Caregiver certificate - CNA
NEWTON INSTITUTE
Dubai02.2024
Diploma - Hotel Management& Catering
YWCA
UgandaUganda Advanced Certificate - undefined
Makerere High School
UgandaUganda Certificate - undefined
Wanyange Girls School
UgandaSkills
Ability to handle a patient following ADL procedures
Care for babies from zero age
Customer service skills
Management skills
Excellent communicator
Warm and pleasing personality
Familiar with Microsoft Office programs
MS Word
Excel
Outlook
Internet research
Multitasking skills
Basic administrative and clerical work
Organizational skills
Coordination skills
Productivity optimization
Accomplishments
- Developed customer service procedures, performance level and QA standards for the organization.
- Evaluate changing factors frequently to achieve high customer satisfaction level.
Trainingsattended
- English Spoken & Written
- Front Desk/Customer Care Training – IFA Hotels & Resorts - Dubai
- Call Center Agent Training – IFA Hotels & Resorts - Dubai
- Caregiver indoors and outdoors patient care - Dubai
Certification
Care Support Certificate
Interests
Timeline
Care Support Certificate
09-2024
Child Care Provider
Child care services
01.2022 - 07.2024
Customer Service Assistant
Osus Facilities Management L.L.C.
Diploma - Hotel Management& Catering
YWCA
Uganda Advanced Certificate - undefined
Makerere High School
Uganda Certificate - undefined
Wanyange Girls School
Home Care Nurse
Home care nurse
Sales Associate
Accessorizes
Receptionist
IFA Hotels & Residential Services
Front Desk
FAIRMONT HOTELS
Caregiver certificate - CNA
NEWTON INSTITUTE