Betty Musewe
Administrative Assistant
Summary
To broaden my professional skills and core interest of administration in a dynamic, challenging and enthralling work environment that encourages growth for the betterment of organizational as well as personal development. Organised and dependable administrative assistant with six (6) years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Administrative/Program Assistant
for Research and Technology, RESTECH
Kisumu, Kisumu
01.2017 - 12.2023
- Main role and responsibility in this position included providing support to the Executive Director and staff by carrying out a number of administrative and clerical tasks to ensure expected work outputs are met and an overall seamless operation within the office
- My duties included;
- Acting as a personal assistant to the Executive Director by managing his diary, schedules and running errands on his behalf
- Screening all organization's emails and responding to them promptly, including receiving phone calls and liaising with all stakeholders on anticipated work schedules
- Updating, maintaining and organizing office records
- Preparing monthly staff payroll, filing organization's monthly tax returns and all statutory deductions
- Managing petty cash and accounting for monthly office expenses
- Booking travel itineraries for management and employees
- Perform any other duty assigned to me by the Executive Director from time to time
- Maintained office calendars and sent out reminders of impending appointments to keep department running smoothly.
- Sourced and ordered office supplies within allocated budget.
- Photocopied and printed presentations and reports for meetings.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
- Acted as first point of contact and liaison for other departments, directing queries to relevant individuals.
- Processed payments for vendors and suppliers accurately with strong attention to detail.
- Coordinated events by managing budget, logistics and event support.
- Created expense reports with matching receipts.
- Scheduled meetings, conferences and appointments.
Business Relationship Officer
Uvocorp Solutions
Kisumu, Kisumu
01.2014 - 12.2017
- My main role and responsibility in this position was to promote sales of the company's products by liaising with banks and car dealership companies within assigned regions
- In addition, I carried out a number of clerical work including;
- Welcoming clients, familiarizing them with the company's products and placing orders
- Handling clients concerns and complaints
- Managing emails, letters, packages, phone calls and other forms of correspondence
- Tracking and replacing office supplies as necessary to avoid interruptions in standard front office procedures
- Banking all cash and cheque payments, writing receipts, photocopying, scanning and filing all sales records
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Educated customers about company products, services and special offers.
- Promoted new and updated services to increase customer retention.
- Assessed market and competitor activity to remain ahead of trends.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Built productive stakeholder relationships to increase engagement with customer activity.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
- Communicated client feedback to leadership teams and identified iimprovement possibilities.
- Reviewed client files to identify opportunities for cross selling.
- Kept records of all contact with clients using CRM system.
Intern
Rural Water and Sanitation Organization
Kisumu, Kisumu
03.2013 - 08.2014
- WATERSAN) As an intern, my role was primarily to provide support to the team, learn and gain skills, exposure & experience in my area of study in the work environment
- My roles as an intern included;
- Attending meetings and taking minutes
- Creating power-point presentations and drafting reports
- Developing proposals and concept notes for funding
- Tender development and submission
- Carrying out field work including collecting data and writing reports on the same
- Performing clerical duties as requested.
- Showed initiative and willingness to take on new challenges.
- Sought feedback actively and used it to improve performance.
- Participated in training and seminars to enhance skills and promote growth.
- Monitored stock to maintain consistent supply for inventory.
- Conducted research and analysis to support team with project preparation.
Education
Bachelor of Science Degree - Environmental Education
Kenyatta University
Kenya 09.2008 - 12.2012
Kenya Certificate of Secondary Education -
Loreto Secondary School Kiambu
Kiambu, Kenya 01.2003 - 12.2006
Skills
SKILLS AND COMPETENCESundefined
Timeline
Administrative/Program Assistant
for Research and Technology, RESTECH
01.2017 - 12.2023
Business Relationship Officer
Uvocorp Solutions
01.2014 - 12.2017
Intern
Rural Water and Sanitation Organization
03.2013 - 08.2014
Bachelor of Science Degree - Environmental Education
Kenyatta University
09.2008 - 12.2012
Kenya Certificate of Secondary Education -
Loreto Secondary School Kiambu
01.2003 - 12.2006
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