Betty Chelang'at Chemtai
IT/HRIS Systems Support
Nairobi,Kenya
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions, dedicated to streamlining processes to meet ever-changing business requirements.
Overview
18
18
years of professional experience
Work History
Manager, Enterprise Applications
Central Bank of Kenya
Nairobi
08.2022 - Current
- Joined as CBK went live on ERP, and coordinated and tracked over 300 issues raised after Go-Live through liaison with vendor/consultants and business process owner.
- Currently working on streamlining processes that require adjustment through customization and personalization or change of internal process to adapt to industry best practices.
- In charge of system change management for scheduled quarterly updates, and monitoring Business continuity processes through setup of Disaster Recovery (DR) for systems under team custody.
- Cross-trained 20 existing employees to maximize team agility and performance.
- Run vendor and software license reviews for Cloud and on-premise systems.
- Supported 3 System audit processes both internal and external after go-live.
HRIS Manager
Safaricom Plc
Nairobi
02.2018 - 07.2022
- Agile Methodology - a squad member in Agile transformation journey in Automation, Simplification, and Digitization of HR processes.
- Digital Maturity Model - Guided team in assessment of HR Digital Maturity Index which allowed benchmarking HR Functions with the best in the market and created a Roadmap to achieve a targeted level for the human Resources department.
- Conduct Vendor evaluations for Quarterly Business Reviews and participated in all technical system evaluation processes during system sourcing for HR-related products.
- Continuously empowered HR support team through knowledge transfer sessions to enable the team to resolve issues raised to HR Helpdesk.
- Acted as a bridge between technical and business teams.
Proactively identified integration gap between HCM cloud and on-premise system and recommended a redesign of the whole process. This was successfully completed and the integration ran seamlessly. - Participated in development of HR costing dashboards and reports with data sourced from the Payroll and the HR system.
Principal Analyst - Support
Safaricom Plc
Nairobi
01.2009 - 01.2018
- Ensured Business continuity plan was in place by conducting quarterly failover test to disaster recovery site and back to primary site.
- Oversaw deployment, configuration and tested enhancement feature to improve product functionality.
- Manage and analyze incidences, problems and request tickets assigned to the team.
- Created monitoring scripts and notifications to alert the team whenever defined threshold exceeds.
- Resolved customer issues by establishing workarounds and solutions through debugging and creating defect fixes in collaboration with the vendor or internal developers.
- Fully involved in SIT/UAT and deployment of MPESA broker and the new design. The solution reduced the number of calls to call center by 91.6%
- Created scripts to identify and resolve stuck transactions, which hindered closure of inventory periods for over 5 years.
- Resolved long outstanding issues on Fixed Asset Depreciation calculation. The process calculated wrong figures that had to be corrected by passing journals every year-end. Through collaboration with Oracle Support, the 2009 and 2010 corrupted data were successfully reversed resulting in clean depreciation runs in the subsequent year-end processes.
Oracle Financials Consultant
Software Technologies Limited
Dar es Salaam
11.2005 - 12.2008
- Developed over 20 reports on Oracle Financials using Reports builder and Oracle XML Publisher for the Bank of Tanzania.
- Developed an Investment module within Oracle Receivables for the Public Pension Fund of Tanzania.
- Develop over 5 Interfaces between Oracle Financial and other Systems Implementation at the Public Pension Fund.
- Implemented General Ledger module at Apex Steel Nairobi.
- Trained Oracle Financials modules at Government Employee Pension Fund Tanzania.
Education
CHRP -K -
College of Human Resource Management (CHRM)
Nairobi10.2022
Certification - Business Analysis (BABOK)
Harmony Solutions Limited
Nairobi, Kenya08.2018
Certification - ITIL (Information Technology Infrastructure Library)
Computer Pride
Nairobi, Kenya04.2012
Certificate of Attendance - Oracle Inventory and Purchasing Modules
Torgue IT
Nairobi, Kenya09.2010
Certification - SAP Training - Material Management Module
SAP Academy
Johannesburg, South Africa11.2007
Certificate of Attendance - Oracle Financials Modules
Institute of Software Technologies
Nairobi2006
Bachelor of Science - (Hons) BSc
Egerton University
Nakuru08.1999
High School Diploma -
St Brigids Girls High School
Trans Nzoia, Kenya12.1991
Skills
- Process Improvement/automation
- Data Integrity/Data Recovery
- Advanced knowledge of embedded systems
- Risk assessment / Impact Analysis
- Competent Human Resource Professional
- Self motivated
- SQL/PLSQL expert
- ITIL support methodologies
- Agile development methodologies
Accomplishments
- Configured and delivered to the Organization a simplified performance review function on Oracle HCM cloud. The solution combined performance, career development review with an overall rating score that integrated into the compensation workbench for calculation of Bonus, Salary Review and share grants.
- Developed BI Dashboards and analytical reports which provided users different insights on employee data.
- Provided Technical leadership during implementation of Oracle Fusion HCM Cloud, the recruitment module TALEO and integration between cloud and on-premise systems.
- Led the Functional-technical team in configuration of 2 new Business Organizations (Multi-Org setups) located in two different Geographical locations.
- Instrumental in automation of existing manual processes by provisioning the request through employee self service, set up of Robotic Process Automation (RPA), and introduced chatbots to handle HR Helpdesk queries.
References
- Peter Mwalo, Senior Oracle Consultant, Simba Technologies Limited, P.O Box 8466 00200 Nairobi, Kenya Mobile: 0733 725 564 Email: pmwalo04@yahoo.co.uk
- Benjamin Mwema Musingi, Senior Oracle Consultant, Ministry of Finance Uganda, P.o Box 89300 00100 Nairobi, Kenya. Mobile: 0722 578 512 Email: benjaminmwema@gmail.com
- Eva Murira Oracle Corporation Inc. Middle East Bank Building P.O Box 41186-0100Nairobi, Nairobi, Kenya Mobile: 0733 664 996 Email: eva.mulira@oracle.com
Timeline
Manager, Enterprise Applications
Central Bank of Kenya
08.2022 - Current
HRIS Manager
Safaricom Plc
02.2018 - 07.2022
Principal Analyst - Support
Safaricom Plc
01.2009 - 01.2018
Oracle Financials Consultant
Software Technologies Limited
11.2005 - 12.2008
CHRP -K -
College of Human Resource Management (CHRM)
Certification - Business Analysis (BABOK)
Harmony Solutions Limited
Certification - ITIL (Information Technology Infrastructure Library)
Computer Pride
Certificate of Attendance - Oracle Inventory and Purchasing Modules
Torgue IT
Certification - SAP Training - Material Management Module
SAP Academy
Certificate of Attendance - Oracle Financials Modules
Institute of Software Technologies
Bachelor of Science - (Hons) BSc
Egerton University
High School Diploma -
St Brigids Girls High School
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