BETH WANGARI MWANGI
Nairobi, Nairobi Province
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Sweet Memories Restaurant. Skilled in cash handling and strong multitasking, adept at fostering team collaboration and delivering outstanding service. Successfully upsold menu items, significantly boosting revenue while maintaining a high level of customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
WAITRESS
Sweet Memories Restuarant
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
UMOJA WINE AND SPIRIT
02.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
WAITRESS
PANARI B RESORT
01.2021 - 12.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Education
No Degree - HOSPITALITY MANAGEMENT STUDIES-HOTEL OPERATIONS
ALLISON COLLEGE
NAIROBI06.2024
No Degree - Hospitality
ATINGI SMART AFRICA
ONLINE TRAINING 05.2024
High School Diploma -
LOLESHO GIRLS
NAIROB,KENYA11.2015
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Safe Food Handling
Cash Handling
Hospitality service expertise
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members very successfully and warded an honor in saw doing.
Certification
have several certificate in customer relation and other in leadership and service to others
COOKING,SWIMMING,CONFLICT RESOLUTION
at my free time i like swimming in order to gain more skills in customer relation in big resort ..
i have also been engaging myself in conflict resolution to gain skills in order to handle any conflict effectively in my job setting
Languages
Swahili
Native language
English
Advanced
C1
Timeline
WAITRESS
Sweet Memories Restuarant
01.2023 - Current
Bartender
UMOJA WINE AND SPIRIT
02.2022 - 11.2022
WAITRESS
PANARI B RESORT
01.2021 - 12.2021
No Degree - HOSPITALITY MANAGEMENT STUDIES-HOTEL OPERATIONS
ALLISON COLLEGE
No Degree - Hospitality
ATINGI SMART AFRICA
High School Diploma -
LOLESHO GIRLS
have several certificate in customer relation and other in leadership and service to others
Similar Profiles
SALOME NJAUSALOME NJAU
Hotel Manager at SWEET MEMORIESHotel Manager at SWEET MEMORIES
Gabriella GomezGabriella Gomez
Teaching Assistant at Sweet Memories Inc.Teaching Assistant at Sweet Memories Inc.
Alyssa LopezAlyssa Lopez
Catering Assistant at Sweet Memories Cakes & CateringCatering Assistant at Sweet Memories Cakes & Catering