BETH MWENDWA
Nairobi
Summary
Motivated and adaptable professional with hospitality and guest experience and a background in psychology, performing arts and digital media. Demonstrated ability to communicate effectively with diverse guests and thrive in fast-paced environments. Committed to delivering high standards of service with strong interpersonal skills and a passion for travel and cultural exchange.
Overview
8
8
years of professional experience
Work History
Freelance Digital Creator & Marketing Manager
Self-Employed
Nairobi
01.2021 - Current
- Executed digital campaigns to promote wines, spirits, beauty, cosmetics, fashion, jewelry, salons, barber shops, online businesses, cloud kitchens, and restaurants, enhancing brand visibility.
- Engaged with customers online, addressing product inquiries and fostering sales and brand loyalty.
- Plan and support events and promotional activities, meeting or exceeding client targets and KPIs.
- Resolved operational issues in high-pressure environments while tracking performance results.
Resort Entertainment/Guest activities host
Golden Beach Resort
Hurghada
05.2025 - 11.2025
- Delivered daily guest activities, games and shows for international guests
- Achieved high guest satisfaction through positive interactions and timely resolution of concerns
- Coordinated crowd engagement announcements and event logistics to enhance guest experience
- Assisted guests with questions and basic service by always remaining polite and helpful
- Collaborated with multicultural teams to ensure seamless execution of activities and timely task completion
- Completed 10-12 hour shifts in a fast-paced resort environment
Social Media & Marketing Manager
The Beathogs Band
Nairobi
01.2023 - 01.2024
- Promoted shows, tours, merchandise, and special events, driving increased attendance and sales.
- Leveraged analytics insights to refine strategies, enhancing audience reach and engagement.
- Created and curated visual content (photos, videos, stories and behind the scenes) for multiple platforms.
- Scheduled posts and responded to comments to foster an engaged fan community.
Online Retail Business Owner
Self-Employed
Nairobi
01.2022 - 01.2024
- Manage product selection, online presentation and customer interactions on e-commerce platforms.
- Handled inquiries, recommended products, and ensured positive customer experiences to enhance satisfaction.
- Oversaw order processing and coordinated with suppliers and delivery partners to streamline fulfillment.
Housekeeping/Cleaning Experience
Hostel
Diani
08.2023 - 10.2023
- Cleaned rooms and common areas, including making beds, dusting, sweeping, mopping, and laundry
- Paid close attention to detail to keep spaces tidy and presentable for residents or visitors.
- Managed time efficiently to complete daily tasks and additional responsibilities, contributing to overall cleanliness and organization.
- Set up and cleaned tables/areas, washed dishes, served drinks and snacks during peak periods to ensure smooth operations.
Creative & Content Intern
FilmAid International
Nairobi
03.2018 - 10.2018
- Wrote, filmed, and edited educational and awareness videos to inform and engage audiences.
- Created culturally sensitive communication materials to enhance community outreach efforts.
- Organized community screening events and collected feedback to refine program delivery.
- Documented project activities through photography, testimonials and field reports.
Education
Bachelor of Arts - Psychology, Performing Arts
University of Nairobi
Nairobi, Kenya01-2020
Skills
- Customer service and communication
- Safety training (STCW)
- Interpersonal support
- Organizational skills
- Problem solving and decision making
- Teamwork and independence
- Public speaking and presentation
- Content creation and social media management
- Adaptability and work ethic
- Customer service attitude
- Cross-cultural communication
- Fast learner and reliable
- Housekeeping skills
- Food and beverage handling
- Computer proficiency
- Physical fitness
- Makeup artistry and fashion styling
Hobbies And Activities
- Gym
- Running
- Hiking
- Team sports
- Cooking
- Traveling
- Learning languages
- Meeting new people
- Film
- Photography
Vaccination
- Yellow fever
- Covid
Languages
- English, fluent
- Kiswahili, fluent
References
- Gerard Hanssen, General manager, Golden Beach Resort, Hurghada, Egypt, Gerardhanssen1@gmail.com, +201222286237
- Molline Mwangi, Band manager, The Beathogs Band, Nairobi, Kenya, mmolline@gmail.com, +254721395789
Qualifications And Certifications
- STCW Basic Safety (PST, FPFF, EFA, PSSR), Trilogy Maritime Training, Durban, South Africa, 01/01/25
- ENG1 Medical, 01/26/26, 01/25/28
- STCW Proficiency in Security Duties (PSD)
Personal Information
- Available: Immediately, Ready-to-join
- Passport Expiry Date: 03/19/28
- Date of Birth: 08/26/95
- Nationality: Kenyan
Timeline
Resort Entertainment/Guest activities host
Golden Beach Resort
05.2025 - 11.2025
Housekeeping/Cleaning Experience
Hostel
08.2023 - 10.2023
Social Media & Marketing Manager
The Beathogs Band
01.2023 - 01.2024
Online Retail Business Owner
Self-Employed
01.2022 - 01.2024
Freelance Digital Creator & Marketing Manager
Self-Employed
01.2021 - Current
Creative & Content Intern
FilmAid International
03.2018 - 10.2018
Bachelor of Arts - Psychology, Performing Arts
University of Nairobi