Beryl Oduor
Customer Service Consultant
Nairobi,Nairobi
Summary
Diligent customer service consultant with history of resolving complex customer inquiries and providing exceptional service. Adept at streamlining processes and improving customer satisfaction through innovative solutions. Demonstrated expertise in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Consultant
Stanbic Bank Kenya
Garden City, Nairobi, Nairobi
01.2023 - Current
- Front Line Service and Administration Provision of services to both Personal Banking and SME .
- Proactively promoting the adoption and drive awareness for digital banking channels.
- Conducting Know Your Customer (KYC) for personal and business customers as per defined guidelines in order to minimize fraud. Reports identified fraudulent incidents immediately.
- Conducting a thorough financial needs assessment and recommend the most appropriate products and services for customer’s immediate and future financial needs at the branch.
- Identify, close and sometimes refer sales leads to other stakeholders including, Vehicle and Asset Finance (VAF), Digital Channel, Credit Card, Home Loans and others.
- Providing input into the marketing plan and campaigns targeted at increasing personal and business sales revenue at the Branch.
- Conduct and drive campaigns at branch, targeted at personal and business banking customers.
Universal Sales Consaltant
Stanbic Bank
04.2022 - 01.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic at the branch.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
Bachelor of Arts - Co-operatives & Community Develpment
The Co-operative University of Kenta
Karen Campus, Nairobi 04.2001 -
Skills
Complaint handling
Call center experience
Escalation management
Follow-up skills
Information security
Customer acquisition
Customer relations
Service upselling
Product knowledge
Quality control
Product and service solutions
Product sales
Accomplishments
- Customer Relations - Earned recognition for customer satisfaction, company-wide in Q1 2025
- Conflict Resolution - Responsible for handling Branch inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction within the shortest turn around time in Garden City.
Affiliations
- Rotary International
Timeline
Customer Service Consultant
Stanbic Bank Kenya
01.2023 - Current
Universal Sales Consaltant
Stanbic Bank
04.2022 - 01.2023
Bachelor of Arts - Co-operatives & Community Develpment
The Co-operative University of Kenta
04.2001 -
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