BERNICE GATHUMA
NAIROBI
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Property Manager
Acute Realtors
NAIROBI, KENYA
01.2012 - Current
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
BRANCH MANAGER
AIRTEL NETWORKS
NAIROBI, KENYA
01.2008 - 08.2011
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Implement the defined business process for stock management in the Retail Centre to ensure delivery of service to customers and efficiency and accountability in stock management;
- Conduct coaching and training
- Monitor and maintain walk in performance standards
- Ensure availability of the Zain Centers (Walk –in contact points) aligned to customer needs
- Compile and analyze Quantitative and qualitative reporting
Education
CERTIFICATE - PROPERTY MANAGEMENT AND REAL ESTATE AGENCY
KENYA METHODIST UNIVERSITY
NAIROBI 01.2023 - 09.2023
DIPLOMA - COUNSELLING PSYCHOLOGY
KENYA ASSOCIATION OF PROFESSIONAL STUDIES
NAIROBI 01.2021 - 06.2023
Bachelor of Arts - Political Science, Linguistics
UNIVERSITY OF NAIROBI
NAIROBI 09.1992 - 12.1996
DIPLOMA - Human Resources Management
KENYA INSTITUTE OF MANAGEMENT
NAIROBI 01.2002 - 12.2003
Skills
- Grounds and Facility Inspection
- Contract Negotiation
- Decision Making
- Client Relations
- Tenant and Owner Liaising
- Repair Planning
- Customer Relations
- Budget Preparation
Timeline
CERTIFICATE - PROPERTY MANAGEMENT AND REAL ESTATE AGENCY
KENYA METHODIST UNIVERSITY
01.2023 - 09.2023
DIPLOMA - COUNSELLING PSYCHOLOGY
KENYA ASSOCIATION OF PROFESSIONAL STUDIES
01.2021 - 06.2023
Property Manager
Acute Realtors
01.2012 - Current
BRANCH MANAGER
AIRTEL NETWORKS
01.2008 - 08.2011
DIPLOMA - Human Resources Management
KENYA INSTITUTE OF MANAGEMENT
01.2002 - 12.2003
Bachelor of Arts - Political Science, Linguistics
UNIVERSITY OF NAIROBI
09.1992 - 12.1996
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