BERNARD CHEGE NJUGI
Summary
- Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 10-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
- Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dealer position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Gaming inspector
SIMBA Casino
Nairobi
02.2023 - Current
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Dealt and conducted different casino games by shuffling and distributing cards while giving players prompts to play.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Explained rules, variations and betting structures of games such as baccarat, blackjack and poker games.
- Worked with dealer team to run larger games such as roulette and baccarat.
- Received and documented patrons' wagers prior to beginning games.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Trained new dealers in rules and operation of different games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored approved areas via one-way mirrors and hidden observation points.
Gaming inspector
TOPSTAR Casino
06.2017 - 12.2023
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Dealt and conducted several games i.e blackjack, pontoon, baccarat by shuffling and distributing cards while giving players prompts to play.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Explained rules, variations and betting structures of games such as baccarat, blackjack, 7 card poker and roulette.
- Worked with dealer team to run larger games such as roulettes and baccarat.
- Received and documented patrons' wagers prior to beginning games.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Trained new dealers in rules and operation of different games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Applied standard or special rules to games based on pre-agreed game rules.
- Maintained rules for games and identified instances of cheating, notifying the management.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
Gaming dealer
MAYFAIR Casino
11.2012 - 06.2017
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored players behavior, taking appropriate action against rule violations.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Applied standard or special rules to games based on pre-agreed game rules.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Complemented player numbers to reach minimum levels for play of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
Kenya Certificate of Primary Education (KCPE) -
HIGH SCHOOL CERTIFICATE -
GOODHOPE SECONDARY SCHOOL
NAIROBI, KENYA11.2011
PRIMARY SCHOOL CERTIFICATE -
MWANGAZA UNITED PRIMARY SCHOOL
NAIROBI, KENYA11.2006
Skills
- Continuous learner
- Hand-eye coordination
- Calculating payout
- Dealer training
- Guest service
- Table game rules
- Wager management
- Gaming commission regulations
- Cash float management
- Critical Thinking
- Dependable and Responsible
- Organization and Time Management
- Team building
- Training and Development
- Gaming law enforcement
- Flexible and Adaptable
- Multitasking Abilities
- MS Office
References
Paul Kamau,
Human resource manager,
Mayfair casino
+254798255400 Nairobi.
Mrs. Priscilla Jumba
Human resource manager,
Topstar casino
+254727957080 Nairobi.
Mr. Khaemba,
Human resource manager,
Simba Casino,
+254745 737851
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Gaming inspector
SIMBA Casino
02.2023 - Current
Gaming inspector
TOPSTAR Casino
06.2017 - 12.2023
Gaming dealer
MAYFAIR Casino
11.2012 - 06.2017
Kenya Certificate of Primary Education (KCPE) -
HIGH SCHOOL CERTIFICATE -
GOODHOPE SECONDARY SCHOOL
PRIMARY SCHOOL CERTIFICATE -
MWANGAZA UNITED PRIMARY SCHOOL
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