Summary
Work History
Education
Skills
Timeline
Generic
BERNARD KULA

BERNARD KULA

Nairobi

Summary

Results-driven and adaptable Big Data Engineer with a strong passion for building scalable data infrastructure and transforming raw data into actionable insights. Skilled in designing and implementing robust data pipelines, optimizing data workflows, and leveraging big data technologies to support real-time and batch processing. Dedicated to enabling data-driven decision-making by ensuring the efficient ingestion, transformation, and delivery of high-quality data across the organization. Committed to engineering excellence and eager to contribute technical expertise to drive innovation and support strategic goals.

Work History

Big Data Engineer

Safaricom PLC
12.2024 - Current
  • Design, architect and build solutions and tools for the big data platform
  • Mediate and coordinates resolution of software project deliverables using agile methodology
  • Develop pipelines to ingest data into the big data platform based on business demands and use cases
  • Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics and visualizations for day-to-day business reporting
  • Provide guidance and advise to technology teams on the best use of latest technologies and designs to deliver a best-in-class platform in the most cost-effective way
  • Develop automated monitoring solutions to be handed over to support teams to run and operate the platform efficiently
  • Automate and productionize data science models on the big data engineering platform

Revenue Assurance Analyst

Safaricom PLC
03.2023 - 11.2024
  • Identify areas susceptible to revenue leakage and report them proactively
  • Recommend policies and procedures to identify revenue leakage and reduce revenue loss
  • Monitor billing assurance controls in revenue assurance system
  • Ensure rating and billing systems are accurately set up and aligned with approved business rules
  • Conduct network configuration audits to detect configurations that may lead to revenue leakage
  • Perform end-to-end reconciliation for all revenue streams
  • Accurately bill and report roaming-related products and services
  • Monitor interconnect traffic and reconcile it in the RA system
  • Develop procedures to ensure the organization pays correct and optimal amounts to interconnection partners
  • Perform proactive revenue assurance on all products sold through the distribution channel
  • Track and monitor the billing process daily
  • Review completeness and accuracy of information in management information, business intelligence, and finance systems
  • Monitor the interface between the Retail Management System and Financial Reporting system
  • Ensure payment integrity and accuracy of payments including trade commissions and partner revenue share
  • Support Finance division in achieving complete and accurate daily revenue reconciliation
  • Champion deferred revenue reconciliations analysis and support the balance in the General ledger account
  • Periodic review of controls and risk assessment to align with current business processes
  • Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.

Data Analytics Business Partner

Safaricom PLC
01.2023 - 02.2023
  • Generate accurate reports as per set timelines
  • Provide analysis of performance and generate useful insights to drive decision making
  • Provide and manage efficient feedback mechanisms from users of reports and available MIS Platforms
  • Drive the automation of daily routine reports in section
  • Sit in Projects to ensure Experience reporting requirements are met before go-live of new Systems, products, processes & services
  • Follow up on faster resolution of downtimes affecting Experience Reporting and overall Customer Experience
  • Interrogate data to confirm accuracy and completeness from the various data sources
  • Drive efficiency in reporting by periodically improving on data retrieval and storage
  • Ensure adherence to data governance and privacy regulatory requirements
  • Liaison with the rest of business to get the necessary data for analytical purposes
  • Run projects geared towards innovating overall experience reporting sphere

Business Intelligence Developer

Safaricom PLC
07.2022 - 12.2022
  • Coding of all ETL and analytics processes used within the BI & analytics systems.
  • Development of reliable data ingestion and preparation processes.
  • Development of insightful reports and dashboards, tracking performance across channels for actionable data-driven decision-making and insights.
  • Delivery of end to end highly scalable business intelligence solutions, using different open-source technologies.
  • Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components.
  • Performs data modelling to analyze and specify data structures within an application system.
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.

Education

Nanodegree - Data analyst

Udacity

Certificate - Data science

Moringa School

MBA - Strategic Management

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science - Business and Information Technology

Jomo Kenyatta University of Agriculture and Technology

Skills

Analytical thinking

Timeline

Big Data Engineer

Safaricom PLC
12.2024 - Current

Revenue Assurance Analyst

Safaricom PLC
03.2023 - 11.2024

Data Analytics Business Partner

Safaricom PLC
01.2023 - 02.2023

Business Intelligence Developer

Safaricom PLC
07.2022 - 12.2022

Certificate - Data science

Moringa School

MBA - Strategic Management

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science - Business and Information Technology

Jomo Kenyatta University of Agriculture and Technology

Nanodegree - Data analyst

Udacity

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BERNARD KULA