Overview
Work History
Education
Timeline
Generic
BERNARD KIPKOECH

BERNARD KIPKOECH

ELDORET

Overview

15
15
years of professional experience

Work History

Cargo Supervisor

Menzies Aviation
Eldoret
12.2023 - Current
  • Supervised cargo handling operations to ensure timely and efficient service delivery.
  • Trained staff on safe loading practices and equipment usage for cargo transportation.
  • Coordinated with ground crew to manage cargo movements and prevent delays.
  • Monitored compliance with safety regulations during all cargo operations activities.
  • Implemented standard operating procedures for loading and unloading cargo efficiently.
  • Communicated effectively with team members to streamline daily operational tasks.
  • Assisted in inventory management to maintain accurate cargo records and tracking.
  • Resolved operational issues by collaborating with cross-functional teams during shifts.
  • Investigated any reported incidents involving damaged or lost shipments in order to determine root cause.
  • Performed regular inspections of equipment used for transporting goods; performed preventive maintenance when necessary.
  • Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
  • Coordinated the scheduling of deliveries with customers according to their requirements.
  • Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
  • Implemented security measures designed to prevent theft or loss of goods during transit or storage periods.
  • Negotiated contracts with third-party service providers ensuring best rates and service standards are met.
  • Developed strategies to reduce costs associated with storage, transportation, insurance premiums.
  • Facilitated communication between customers, vendors, carriers, and other relevant parties regarding cargo status information.
  • Coordinated returns between origin and interim transportation departments.
  • Assisted with training new employees on standard operating procedures for cargo operations.
  • Analyzed current operational processes and identified areas for improvement in order to optimize efficiency.
  • Collaborated with internal departments to understand customer needs better and provide better solutions.
  • Prepared reports on all cargo movements within assigned area of responsibility.
  • Coordinated freight forwarding activities to ensure efficient delivery of goods.
  • Monitored shipment progress by tracking shipments and communicating updates to stakeholders.
  • Reviewed invoices from vendors to ensure accuracy of charges before submitting payment requests.
  • Ensured compliance with safety regulations and company policies for cargo operations.
  • Produced bills of lading and updated shipment status information.
  • Supervised the loading and unloading of cargo, including inspecting and verifying contents.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
  • Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
  • Trained new team members to apply industry best practices and airfield safety protocols.
  • Operated job-related equipment to deliver items to destination without damage.

ACTING STATION IN CHARGE

Menzies Aviation
Eldoret
09.2022 - 12.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

CAERGO AGENT

Nas Siginon Aviation
Eldoret
12.2019 - 09.2022
  • Coordinated cargo loading and unloading processes for timely dispatch.
  • Monitored shipments to ensure compliance with safety regulations.
  • Communicated with vendors and clients to confirm delivery schedules.
  • Operated cargo handling equipment to move goods efficiently.
  • Maintained accurate records of cargo movements and inventory levels.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Collaborated with team members to resolve shipping discrepancies swiftly.
  • Implemented best practices for cargo handling to enhance workflow efficiency.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Organized freight according to destination requirements and established timelines for deliveries.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Communicated effectively with truck drivers regarding pickup and delivery schedules.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Worked closely with customs officials in order to facilitate clearance of international shipments.
  • Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
  • Adhered to all safety regulations pertaining to the handling of hazardous materials.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Processed payments from customers for shipping services rendered.
  • Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
  • Investigated discrepancies between actual cargo received and shipped versus expected amounts.
  • Prepared reports summarizing daily activity related to cargo operations.
  • Checked import and export documentation to determine cargo contents.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.

OPERATIONS CLERK

Siginon Aviation Limited
Eldoret
09.2014 - 12.2019
  • Processed incoming and outgoing shipments efficiently and accurately.
  • Maintained inventory records using warehouse management systems.
  • Coordinated with team members to optimize workflow and reduce delays.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Handled customer inquiries, providing timely information and support.
  • Ensured compliance with safety regulations during daily operations.
  • Prepared reports on inventory status and operational performance regularly.
  • Assisted in developing standard operating procedures for operations team.
  • Maintained filing system for all operations documents and reports.
  • Performed data entry tasks for order processing, shipping and billing activities.
  • Established morning safety protocol for systems.
  • Managed incoming calls from customers regarding product inquiries and complaints.
  • Investigated discrepancies between customer orders and actual deliveries received.
  • Analyzed customer feedback to identify areas of improvement within the organization.
  • Coordinated shipments with freight carriers and provided tracking information to customers.
  • Updated and input route information into computer system on daily basis.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Ensured quality control standards were met before releasing products for shipment.
  • Reported safety or customer service related issues to supervisor or manager.
  • Developed effective working relationships with vendors to secure cost-effective solutions.
  • Assisted dispatchers by responding to customer and driver complaints and inquiries.
  • Assisted in generating monthly productivity reports.
  • Generated weekly reports summarizing production metrics such as shipment volume, costs.
  • Provided administrative support to operations management team by scheduling meetings, preparing agendas, taking minutes.
  • Conducted regular audits of operational processes to ensure compliance with policies and regulations.
  • Implemented strategies to improve efficiency of daily operations activities.
  • Resolved customer inquiries regarding product availability or delivery status.
  • Assisted in training new employees on company policies and procedures.
  • Answered telephones, directed calls, and took messages.
  • Typed, formatted and edited correspondence and other documents.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Computed, recorded and proofread data or reports.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Troubleshot office equipment, computer hardware and software issues.
  • Monitored and directed work of lower-level clerks.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Processed and prepared business or government forms and expense reports.

HANDLING AGENT

Siginon Group Limited
Nairobi
01.2011 - 09.2014
  • Managed client inquiries and provided timely information to enhance satisfaction.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Developed and maintained strong relationships with clients to ensure loyalty.
  • Resolved customer complaints quickly by implementing effective problem-solving techniques.
  • Conducted regular follow-ups with clients to ensure ongoing engagement and support.
  • Participated in team meetings to share insights and address operational challenges.
  • Provided customer service to clients through phone and email communication.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Led training sessions for junior agents to enhance team capabilities.
  • Developed and maintained strong relationships with clients and stakeholders.
  • Facilitated communication between parties to ensure mutual understanding and agreement.
  • Reported regularly to senior management on client activity and business development progress.
  • Kept abreast of regulatory changes and industry standards to ensure compliance.
  • Created detailed reports summarizing key performance indicators for management review.
  • Responded to client inquiries and resolved issues promptly.
  • Communicated with clients to determine property needs and budget constraints.

Education

High School Diploma -

INTERCONTINENTAL AVIATION INSTITUTE AND RELATED ST
Nairobi
12-2013

Education

LELBOINET SECONDARY SCHOOL
Eldoret
01-2003

Education

TINONE PRIMARY SCHOOL
Eldoret
01-1999

Timeline

Cargo Supervisor

Menzies Aviation
12.2023 - Current

ACTING STATION IN CHARGE

Menzies Aviation
09.2022 - 12.2023

CAERGO AGENT

Nas Siginon Aviation
12.2019 - 09.2022

OPERATIONS CLERK

Siginon Aviation Limited
09.2014 - 12.2019

HANDLING AGENT

Siginon Group Limited
01.2011 - 09.2014

High School Diploma -

INTERCONTINENTAL AVIATION INSTITUTE AND RELATED ST

Education

LELBOINET SECONDARY SCHOOL

Education

TINONE PRIMARY SCHOOL

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BERNARD KIPKOECH