BERNARD KIPKOECH
ELDORET
Overview
15
15
years of professional experience
Work History
Cargo Supervisor
Menzies Aviation
Eldoret
12.2023 - Current
- Supervised cargo handling operations to ensure timely and efficient service delivery.
- Trained staff on safe loading practices and equipment usage for cargo transportation.
- Coordinated with ground crew to manage cargo movements and prevent delays.
- Monitored compliance with safety regulations during all cargo operations activities.
- Implemented standard operating procedures for loading and unloading cargo efficiently.
- Communicated effectively with team members to streamline daily operational tasks.
- Assisted in inventory management to maintain accurate cargo records and tracking.
- Resolved operational issues by collaborating with cross-functional teams during shifts.
- Investigated any reported incidents involving damaged or lost shipments in order to determine root cause.
- Performed regular inspections of equipment used for transporting goods; performed preventive maintenance when necessary.
- Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
- Coordinated the scheduling of deliveries with customers according to their requirements.
- Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
- Implemented security measures designed to prevent theft or loss of goods during transit or storage periods.
- Negotiated contracts with third-party service providers ensuring best rates and service standards are met.
- Developed strategies to reduce costs associated with storage, transportation, insurance premiums.
- Facilitated communication between customers, vendors, carriers, and other relevant parties regarding cargo status information.
- Coordinated returns between origin and interim transportation departments.
- Assisted with training new employees on standard operating procedures for cargo operations.
- Analyzed current operational processes and identified areas for improvement in order to optimize efficiency.
- Collaborated with internal departments to understand customer needs better and provide better solutions.
- Prepared reports on all cargo movements within assigned area of responsibility.
- Coordinated freight forwarding activities to ensure efficient delivery of goods.
- Monitored shipment progress by tracking shipments and communicating updates to stakeholders.
- Reviewed invoices from vendors to ensure accuracy of charges before submitting payment requests.
- Ensured compliance with safety regulations and company policies for cargo operations.
- Produced bills of lading and updated shipment status information.
- Supervised the loading and unloading of cargo, including inspecting and verifying contents.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Retrieved stored items and traced lost shipments, when necessary.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Followed customer instructions about placement of items and special considerations for handling.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Operated job-related equipment to deliver items to destination without damage.
ACTING STATION IN CHARGE
Menzies Aviation
Eldoret
09.2022 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
CAERGO AGENT
Nas Siginon Aviation
Eldoret
12.2019 - 09.2022
- Coordinated cargo loading and unloading processes for timely dispatch.
- Monitored shipments to ensure compliance with safety regulations.
- Communicated with vendors and clients to confirm delivery schedules.
- Operated cargo handling equipment to move goods efficiently.
- Maintained accurate records of cargo movements and inventory levels.
- Assisted in training new staff on operational procedures and safety protocols.
- Collaborated with team members to resolve shipping discrepancies swiftly.
- Implemented best practices for cargo handling to enhance workflow efficiency.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Provided customer service in accordance with company policies and procedures.
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Organized freight according to destination requirements and established timelines for deliveries.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
- Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Retrieved stored items and traced lost shipments, when necessary.
- Processed payments from customers for shipping services rendered.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Prepared reports summarizing daily activity related to cargo operations.
- Checked import and export documentation to determine cargo contents.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
OPERATIONS CLERK
Siginon Aviation Limited
Eldoret
09.2014 - 12.2019
- Processed incoming and outgoing shipments efficiently and accurately.
- Maintained inventory records using warehouse management systems.
- Coordinated with team members to optimize workflow and reduce delays.
- Assisted in training new staff on operational procedures and safety protocols.
- Handled customer inquiries, providing timely information and support.
- Ensured compliance with safety regulations during daily operations.
- Prepared reports on inventory status and operational performance regularly.
- Assisted in developing standard operating procedures for operations team.
- Maintained filing system for all operations documents and reports.
- Performed data entry tasks for order processing, shipping and billing activities.
- Established morning safety protocol for systems.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Investigated discrepancies between customer orders and actual deliveries received.
- Analyzed customer feedback to identify areas of improvement within the organization.
- Coordinated shipments with freight carriers and provided tracking information to customers.
- Updated and input route information into computer system on daily basis.
- Directed clients and guests to correct departments, rooms, and staff members.
- Ensured quality control standards were met before releasing products for shipment.
- Reported safety or customer service related issues to supervisor or manager.
- Developed effective working relationships with vendors to secure cost-effective solutions.
- Assisted dispatchers by responding to customer and driver complaints and inquiries.
- Assisted in generating monthly productivity reports.
- Generated weekly reports summarizing production metrics such as shipment volume, costs.
- Provided administrative support to operations management team by scheduling meetings, preparing agendas, taking minutes.
- Conducted regular audits of operational processes to ensure compliance with policies and regulations.
- Implemented strategies to improve efficiency of daily operations activities.
- Resolved customer inquiries regarding product availability or delivery status.
- Assisted in training new employees on company policies and procedures.
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Processed and prepared business or government forms and expense reports.
HANDLING AGENT
Siginon Group Limited
Nairobi
01.2011 - 09.2014
- Managed client inquiries and provided timely information to enhance satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Developed and maintained strong relationships with clients to ensure loyalty.
- Resolved customer complaints quickly by implementing effective problem-solving techniques.
- Conducted regular follow-ups with clients to ensure ongoing engagement and support.
- Participated in team meetings to share insights and address operational challenges.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Led training sessions for junior agents to enhance team capabilities.
- Developed and maintained strong relationships with clients and stakeholders.
- Facilitated communication between parties to ensure mutual understanding and agreement.
- Reported regularly to senior management on client activity and business development progress.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Created detailed reports summarizing key performance indicators for management review.
- Responded to client inquiries and resolved issues promptly.
- Communicated with clients to determine property needs and budget constraints.
Education
High School Diploma -
INTERCONTINENTAL AVIATION INSTITUTE AND RELATED ST
Nairobi12-2013
Education
LELBOINET SECONDARY SCHOOL
Eldoret01-2003
Education
TINONE PRIMARY SCHOOL
Eldoret01-1999
Timeline
Cargo Supervisor
Menzies Aviation
12.2023 - Current
ACTING STATION IN CHARGE
Menzies Aviation
09.2022 - 12.2023
CAERGO AGENT
Nas Siginon Aviation
12.2019 - 09.2022
OPERATIONS CLERK
Siginon Aviation Limited
09.2014 - 12.2019
HANDLING AGENT
Siginon Group Limited
01.2011 - 09.2014
High School Diploma -
INTERCONTINENTAL AVIATION INSTITUTE AND RELATED ST
Education
LELBOINET SECONDARY SCHOOL
Education
TINONE PRIMARY SCHOOL