Driving,Singing,Watching Films,Swimming,Cycling,Gaming,Hiking
Bernard Keli
Paramedic (Public Health)
Nairobi,Nairobi
Summary
Forward-thinking individual seeking to integrate into a progressive organization and actively contribute to its initiatives. Committed to leveraging knowledge and skills as a Health Information Officer. Diligent employee constantly seeking opportunities to acquire new competencies and enhance group achievements. Strengths in robust administrative abilities, building relationships, and problem-solving. Autonomous, dedicated, and meticulous individual excelling in meeting the demands of a Health Officer. Thrives as a collaborative team member, capable of engaging with diverse personnel from various backgrounds to contribute to organizational objectives. Sharp attention to detail and adeptness in maintaining stakeholder relationships. Applies progressive skills to drive organizational success. Actively seeking a position within a dynamic environment that prioritizes both organizational advancement and personal growth.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Shop Attendant & Store Manager
Vickymatt Stationers Limited
07.2024 - Current
- Acquiring, documenting, and conveying product and material information proficiently
- Juggling multiple conflicting demands and steadfastly adhering to them
- Interacting with a diverse clientele from various backgrounds
- Overseeing the influx and outflow of various types of stock in the establishments
- Ensuring the shops and stores are meticulously organized and secure
- Collaborating effectively with other stakeholders as a cohesive team
- Resolving conflicts and disputes among fellow workers in the station
- Executing numerous tasks concurrently in a dynamic, fast-paced setting
Call Center Agent
Ideo Ltd
01.2024 - 03.2024
- Managing numerous delinquent accounts for debt collection endeavors involves a multifaceted approach that requires a blend of professionalism, empathy, and strategic negotiation skills
- Upholding a positive demeanor while tactfully addressing customers' grievances is a key aspect of this role
- Remaining calm and composed when faced with a challenging customer frustrated about their outstanding debt is crucial
- Attentively listening to customers' apprehensions and addressing inquiries to the best of my capability is essential
- Building trust through active listening and responding with empathy can lead to more productive conversations
- Engaging in negotiations for reduced payoffs or installment arrangements requires a delicate balance between advocating for the company's interests and being understanding of the customer's financial situation
- Compiling product and customer reports by synthesizing data acquired during customer interactions is vital for tracking
- Analyzing these reports can provide actionable insights to enhance debt collection strategies and customer satisfaction levels, prioritizing customer relationships while achieving the company's financial objectives
Paramedic
Thika Level 5 Hospital
08.2023 - 10.2023
- Reviewing patient records and extracting data from service points
- Administering medications under the guidance of the primary physician
- Initiating, processing, and verifying patient information and records from outpatient and emergency services to ensure the availability of all necessary forms and data
- Managing and updating bed registries
- Retrieving and storing medical documents
- Scheduling appointments for patients at specialized clinics
- Organizing clinic preparations
- Continuously editing patient case files
- Ensuring comprehensive care for patients in the wards
- Collaborating with healthcare professionals to research health issues within the community
Driver
Elin Tours
05.2023 - 07.2023
- Provided exceptional customer service to clients resulting in a high rate of client retention
- Handled the loading and unloading of vehicles with precision and care
- Strived to achieve unparalleled customer satisfaction
- Accomplished an impressive record of accident-free miles
- Conducted thorough vehicle inspections and maintenance prior to embarking on trips
- Proficient in map reading and adept at identifying the most efficient routes
- Safely transported clients and cargo to their designated destinations
Pathology Collector
06.2022 - 08.2022
- Ensuring hygiene in the Hematological Services facilities
- Conducting blood donation campaigns at various educational institutions in diverse urban centers
- Documenting patient information pre and post blood donation
- Collecting blood specimens for diagnostic purposes and medical investigations
- Resolving conflicts between clientele and staff members
- Fulfilling any additional responsibilities delegated to me
Education
BSc - Public Health with a concentration in Health Research and Implementation Management
Kenyatta University
NairobiKenya Certificate of Secondary Education - undefined
Kaumoni Boys' High School
Skills
ICT proficiency
Health records management
Attention to detail
Teamwork
Problem-solving
Planning
Coordination
Report writing
Analytical skills
Oral communication
Written communication
EMR software proficiency
Customer interaction
Loading and unloading assistance
Vehicle safety
Equipment safety
Certification
Certified Store Manager, Vickymatt Stationeries, Over 3 years of experience
Personal Information
- Date of Birth: 10/19/98
- Nationality: Kenyan
Permit
Possess a valid Kenyan driving license.
Interests
Timeline
Shop Attendant & Store Manager
Vickymatt Stationers Limited
07.2024 - Current
Call Center Agent
Ideo Ltd
01.2024 - 03.2024
Paramedic
Thika Level 5 Hospital
08.2023 - 10.2023
Driver
Elin Tours
05.2023 - 07.2023
Pathology Collector
06.2022 - 08.2022
Kenya Certificate of Secondary Education - undefined
Kaumoni Boys' High School
BSc - Public Health with a concentration in Health Research and Implementation Management
Kenyatta University