BERNARD GITAU
MOMBASA
Summary
A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development am a great team player with leadership quality for the betterment of an organization.
Overview
7
7
years of professional experience
Work History
KYC Team Coordinator/supervisor
Equity Bank
Nairobi, Nairobi Province, Kenya
04.2024 - Current
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Created staff schedules, approved requested time off and updated reports.
- Supervised 45 staffs
- Reviewed branch escalated issues on KYC team and gave out the feedback for WOW experience.
- Generated and reconciled KYC team performance, productivity for appraisals.
- Monitored team's quality assurance to align KYC/CDD policies and procedures for the organization.
- Led a team of 45 staffs resulting in a 21% increase in productivity.
Regional Team Leader
Equity Bank
Nairobi, Kenya
04.2023 - 02.2024
- Recognized and rewarded team members for outstanding performance, fostering a culture of recognition and motivation.
- Coached and mentored team members, leading to improved individual performance and overall team success.
- Checked and identified documentation and system gaps as far as KYC remediation is concerned.
- Guided KYC analysts on how to review account opening files for the safety of the bank.
- Conducted region's trainings on AML/CFT,CBK prudential guidelines and EDD policy to protect the bank's license.
- Led the team in ensuring that policies and procedures are followed by the branches when entering to any contract with any potential client.
KYC Data Analyst.
Equity Bank
Nairobi,Kenya
12.2022 - 02.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Assessed risk and gave recommendation to branches for high-risk customers.
- Updated profiles for customers through giving findings for implementation.
- Detected documentation gaps and guided the branches to adhere and follow the proper account opening requirements to avoid any risk from respective contracts.
- Made branch follow ups for the closure of the identified gaps.
Account Opening Officer/supervisor Shadow
Equity Bank
Nairobi,Kenya
08.2018 - 06.2020
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
- Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
- Facilitated smooth transitions from prospect status to active clientele through diligent follow-up efforts and proactive relationship-building activities.
- Maintained customer data capture in the core banking system for retail and corporate clients in all risk categories.
- Provided customer service to both internal and external customers at a branch level ensuring good customer retention rate.
- Championed and increased digitization in the branches by offering trainings for different products including eazybiz ,USSD ,equity mobile/app,paypal,Lipa na equity and payment cards.
- Opened accounts ,onboarded and managed client relationships.
Relationship Officer-Operations
Equity Bank
Nairobi,Kenya
08.2019 - 06.2020
- Processed telegraphic transfers,RTGS,banker's cheques,internal transfers.
- Assisted in reconciliations and balanced bank GLs.
- Processed salaries presented for clients payments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Operations Manager
Charpenel Enterprises Limited
Mombasa,Kenya
06.2020 - 06.2021
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised all employees in day-day activities.
- Delegated daily and tasks roles ensuring the success of the day.
- Reconciled all firm operations data.
- Balanced and managed the usage of funds by paying salaries to the employees.
- Managed all HR services and processes from all branches.
Relationship Officer-cash
Equity Bank
Mombasa,Kenya
08.2018 - 04.2019
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Processed customers' transactions both deposits and withdrawal un the branch.
- Ensured that client adhere to the policies of the bank for instances checking the KYC documents and filling large transaction form for the amount that exceed the threshold.
- Initiated international money transfers like western union,moneygram.
- Handled Forex and mpesa super agent.
- Offered services to retail ,prestige and corporate clients.
Professional Teacher
Mananja Secondary School
Machakos,Kenya
08.2017 - 08.2018
- Established strong parent-teacher relationships through consistent communication, resulting in increased parent involvement and support.
- Developed and implemented engaging after-school programs, fostering a love for learning outside of the classroom.
- Taught Kiswahili and History.
- Assumed guidance and counseling role in the school.
- Coached the students on badminton game in co-curriculum activities.
- Trained and guided scouting movement and club associations.
Education
Bachelor of Arts - Degree
Pwani University
Kilifi,Kenya12.2017
Skills
- leadership
- Supervisory expertise
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Communication and Collaboration
- Organizational Skills
Languages
Kiswahili
Native language
English
Proficient
C2
Timeline
KYC Team Coordinator/supervisor
Equity Bank
04.2024 - Current
Regional Team Leader
Equity Bank
04.2023 - 02.2024
KYC Data Analyst.
Equity Bank
12.2022 - 02.2024
Operations Manager
Charpenel Enterprises Limited
06.2020 - 06.2021
Relationship Officer-Operations
Equity Bank
08.2019 - 06.2020
Account Opening Officer/supervisor Shadow
Equity Bank
08.2018 - 06.2020
Relationship Officer-cash
Equity Bank
08.2018 - 04.2019
Professional Teacher
Mananja Secondary School
08.2017 - 08.2018
Bachelor of Arts - Degree
Pwani University