BERNADETTE MUTINDA
Country Manager
Nairobi
Summary
Seasoned C-Suite Manager with experience working with For Profit & Non-Profit Organizations with expertise in strategy and leadership, resource mobilization & business development, donor relations and stakeholder engagement, project design and management, financial management and team management. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for delivering record-breaking revenue and profit gains within highly competitive markets.
Overview
19
19
years of professional experience
25
25
years of post-secondary education
Work History
Country Manager
E4Impact Foundation
1 2022 - Current
- Plays a pivotal role in a portfolio of activities in the Foundation including defining the country strategy and team leadership
- Spearheads donor relations & stakeholder engagement
- Responsible for E4Impact Programmes from design to impact measurement
- Implements process improvements, streamlining workflows and increasing team productivity.
- Manage budgets, financial planning, and forecasting to optimize country operations.
- Optimize resource allocation, enhancing operational efficiency and reducing costs.
- Coach and mentor team members, fostering a culture of continuous learning and development.
- Manage cross-functional teams to ensure seamless operations and drive business objectives.
- Monitor performance metrics to assess progress towards goals, identifying areas for improvement as needed.
- Established strong relationships with key industry players for business growth and expansion
- Managed cross-functional teams to ensure seamless operations and drive business objectives
- Developed strategic partnerships to expand product offerings and enter new markets
- Maintained professional, organized, and safe environment for employees and patrons
Deputy Area Manager
E4Impact Foundation
01.2020 - 12.2021
- Played a pivotal role in a portfolio of activities in the Foundation including overseeing Multilateral & Multiyear Programmes, Donor & Partner Engagement for the Region, Fundraising & overall Human Resources Management for the Region.
- Participated in defining the strategy for the Region
- Offer strategic leadership in the management of E4Impact programmes in Kenya, Uganda, Rwanda, Sudan & Ethiopia
- Spearhead fundraising initiatives within the region through sourcing and supporting in the identification and writing of international projects and local consultancies
- Responsible for human capital development and management in the East Africa region
- Take the lead in establishing strategic partnerships and collaborations at the national, regional, and continental levels
- Give the regional team the guidance and resource prioritization it needs to support the national programs efficiently.
- Establishing attainable goals, keeping an eye on expenditures and progress, assuring program quality delivery, building capacity, managing learning and knowledge effectively, and tracking and evaluating programs are all ways to keep multiyear plans on track.
- Communicate regional strategic and operational issues to the larger organization and represent national program perspectives to it.
- Encourage and facilitate efficient communication between the national programs, the regional team, and the members of the E4Impact Foundation.
- Trained and coached entrepreneurs in human resources, leadership, and strategic management courses in the MBA and the E4Impact Accelerator Support, monitor, and assess the business coaches in the MBA and the accelerator
- Provide support in running the quality assurance system
- Mentored junior team members, providing guidance on best practices for career advancement within the organization
- Managed a diverse team of professionals, fostering a collaborative environment to drive success
- Optimized resource allocation within the area, leading to improved efficiency and reduced waste
Director, Executive Development Programmes and Lecturer
The Management University of Africa (MUA)
01.2013 - 06.2019
- In charge of the multilateral Projects and Consultancies office of the University
- Designing training programmes based on the organization’s needs.
- Managing the delivery of training and development programmes
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
- Amending and revising programmes as necessary, to adapt to changes occurring in the work environment
- Managing quality of the programmes offered by the directorate
- Maintaining a database for training consultants
Assistant Dean, School of Management and Leadership
MUA
01.2011 - 01.2013
- The major responsibilities were ensuring that all deadlines are met in line with programmes schedule as agreed upon by partners and as advised by the Dean.
- Enhanced academic programs by developing and implementing new curricula and courses.
- Streamlined administrative processes for increased efficiency in student services and resource allocation.
- Interpreted and applied academic standards to communicate complex policies and procedures to students, faculty and other stakeholders.
- Coordinated events such as guest lectures, workshops, and conferences to enrich the academic experience for students and faculty alike.
- Supervised coordinators and assisted with review of student requests for assistance.
- Developed effective communication strategies between faculty, staff, students, alumni, and stakeholders.
- Oversaw regular assessment of goals and objectives of undergraduate academic affairs activities.
- Championed innovative teaching methods to enhance student engagement and learning outcomes.
- Managed budgets, securing sufficient funding for departmental initiatives and maintaining fiscal responsibility.
- Collaborated with other departments to create interdisciplinary learning opportunities for students.
Coordinator, Degree Programmes
The Kenya Institute of Management
01.2008 - 01.2011
- In charge of the Executive MBA programme offered in collaboration with Jomo Kenyatta University of Agriculture and Technology.
- Championed product promotional strategies and action plans to ensure JKUAT/KIM programme is the leading center for the degree programmes
- Led national coordination of admissions and examination exercises for the programme in accordance to university rules and regulations
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced quality assurance in the delivery of the programme by ensuring implementation and adherence to quality policies and standards governing the programme
Branch Manager
The Kenya Institute of Management (Machakos)
01.2006 - 01.2008
- The main achievement while serving in this position was setting up the branch, marketing the branch services and making it fully profitable by the second year since its establishment.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
PhD in Business Administration - Alignment, strategic leadership, and strategy implementation in HIV/AIDs NGOs in Kenya
Jomo Kenyatta University of Agriculture and Technology
01.2020 - Current
Master of Business Administration - undefined
University of Nairobi
01.2006 - 05.2008
Diploma in Human Resource Management - undefined
The Kenya Institute of Management
01.2005 - 05.2005
Bachelor of Education Degree - Business Studies Major
Kenyatta University
01.1997 - 05.2000
Kenya Certificate of Primary Education - undefined
Kathonzweni Primary School
01.1988 - 05.1991
PhD in Business Administration - Alignment, strategic leadership, and strategy implementation in HIV/AIDs NGOs in Kenya
Jomo Kenyatta University of Agriculture and Technology
01.2020 - Current
Master of Business Administration - undefined
University of Nairobi
01.2006 - 05.2008
Diploma in Human Resource Management - undefined
The Kenya Institute of Management
01.2005 - 05.2005
Bachelor of Education Degree - Business Studies Major
Kenyatta University
01.1997 - 05.2000
Skills
Strategy & Leadership, Resource Mobilization & Business Development, Donor Relations & Stakeholder Engagement, Team Management, Project Design & Management, Financial Management & Communication Skills
Store operations
Operations Management
Training and coaching
Team Development
Strategic Planning
Affiliations
- Member: Kenya Institute of Management (AKIM)
- Member: Institute of Human Resources Management
Personal Information
Qualifications: PhD (JKUAT), MBA (UoN), B.Ed. (KU), DIP (KIM)
Skypeid
bernadette.mutinda1
References
Available upon request
Timeline
Deputy Area Manager
E4Impact Foundation
01.2020 - 12.2021
PhD in Business Administration - Alignment, strategic leadership, and strategy implementation in HIV/AIDs NGOs in Kenya
Jomo Kenyatta University of Agriculture and Technology
01.2020 - Current
PhD in Business Administration - Alignment, strategic leadership, and strategy implementation in HIV/AIDs NGOs in Kenya
Jomo Kenyatta University of Agriculture and Technology
01.2020 - Current
Director, Executive Development Programmes and Lecturer
The Management University of Africa (MUA)
01.2013 - 06.2019
Assistant Dean, School of Management and Leadership
MUA
01.2011 - 01.2013
Coordinator, Degree Programmes
The Kenya Institute of Management
01.2008 - 01.2011
Branch Manager
The Kenya Institute of Management (Machakos)
01.2006 - 01.2008
Master of Business Administration - undefined
University of Nairobi
01.2006 - 05.2008
Master of Business Administration - undefined
University of Nairobi
01.2006 - 05.2008
Diploma in Human Resource Management - undefined
The Kenya Institute of Management
01.2005 - 05.2005
Diploma in Human Resource Management - undefined
The Kenya Institute of Management
01.2005 - 05.2005
Bachelor of Education Degree - Business Studies Major
Kenyatta University
01.1997 - 05.2000
Bachelor of Education Degree - Business Studies Major
Kenyatta University
01.1997 - 05.2000
Kenya Certificate of Primary Education - undefined
Kathonzweni Primary School
01.1988 - 05.1991
Country Manager
E4Impact Foundation
1 2022 - Current
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