BERINA MUATHA
Front Office Operations
Mombasa,28
Summary
To become a competent professional in the field of Hospitality Industry while rendering services enthusiastically to the best of my ability
Proactive and ambitious Front Office Personnel leveraging strong organizational and time management skills to efficiently perform and oversee office tasks. Adept at multitasking in high-pressure team settings, with a proven track record of achieving results. Certified front office worker with a prestigious Certificate in Front Office Operations from a top College. Exceptional communicator with a keen eye for detail and accuracy.
Recent graduate with foundational knowledge in front office and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front desk
Msambweni Beach House
08.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Front Office Personnel
Utalii Hotel
01.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Received, merchandised and arranged all shop items for visual display.
- Kept sales receipts and maintained accounting records.
Volunteer
Shade Children's home
03.2023 - 08.2023
Education
Front Office Operations - Front Office
Kenya Utalii College
Nairobi 01.2023 - 05.2023
Kenya Certificate of Secondary Education -
Thika Girls Karibaribi
Thika 01.2018 - 04.2022
Kenya Certificate of Primary Education -
Thika Education Complex
Thika 01.2009 - 04.2017
Skills
management and organisational skills
Interests
Reading and research
Travelling
Aerobics
Community Service
Volunteer, Shade Children's home, 03/01/23 - 08/31/23
Certification
Certificate in Front Office
Timeline
STCW
05-2025
Certificate in Front Office
12-2024
Front desk
Msambweni Beach House
08.2024 - 10.2024
Front Office Personnel
Utalii Hotel
01.2024 - 07.2024
Volunteer
Shade Children's home
03.2023 - 08.2023
Front Office Operations - Front Office
Kenya Utalii College
01.2023 - 05.2023
Kenya Certificate of Secondary Education -
Thika Girls Karibaribi
01.2018 - 04.2022
Kenya Certificate of Primary Education -
Thika Education Complex
01.2009 - 04.2017
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