Bentina Savimbi
Customer Service
Nairobi
Summary
Dedicated and results-driven customer service representative with a strong desire to secure an opportunity to fully utilize training and skills. Goal is to provide exceptional service and make a significant contribution to company growth.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Philmed Pharmaceutical
01.2020 - Current
- Showcased ability to serve customers diligently with exceptional communication.
- Skilled in the selling process.
- Fostered a cooperative and supportive work environment.
- Provide assistance to clients via telephone and online platforms.
- Assisting clients with finding suitable products
- Managed and addressed customer feedback, complaints, and concerns.
- Resolved customer concerns promptly.
- Conducted financial exchanges and managed transaction operations.
- Communicated face-to-face, online and by phone with clients.
M-Pesa Agent
Mawandu Comm
01.2019 - 05.2019
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Piloted customer loyalty program, resulting in increased repeat business.
Plant Operator
County Government of Kakamega
01.2017 - 01.2018
Education
Certificate - plant operation and mechanics
Sense technical Institute
Kenya Certificate of Secondary - Education
Kayole South Sec. School
01.2012 - 04.2015
Skills
Retail materials management
Idnumber
35420473
Personal Information
- Gender: Female
- Marital Status: Single
Phonenumber
0713605346
Timeline
Customer Service Representative
Philmed Pharmaceutical
01.2020 - Current
M-Pesa Agent
Mawandu Comm
01.2019 - 05.2019
Plant Operator
County Government of Kakamega
01.2017 - 01.2018
Kenya Certificate of Secondary - Education
Kayole South Sec. School
01.2012 - 04.2015
Certificate - plant operation and mechanics
Sense technical Institute
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