Bentina Savimbi
Customer Service
Nairobi
Summary
Dedicated and results-driven customer service representative with a strong desire to secure an opportunity to fully utilize training and skills. Goal is to provide exceptional service and make a significant contribution to company growth.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Philmed Pharmaceutical
2020.01 - Current
- Showcased ability to serve customers diligently with exceptional communication.
- Skilled in the selling process.
- Fostered a cooperative and supportive work environment.
- Provide assistance to clients via telephone and online platforms.
- Assisting clients with finding suitable products
- Managed and addressed customer feedback, complaints, and concerns.
- Resolved customer concerns promptly.
- Conducted financial exchanges and managed transaction operations.
- Communicated face-to-face, online and by phone with clients.
M-Pesa Agent
Mawandu Comm
2019.01 - 2019.05
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Piloted customer loyalty program, resulting in increased repeat business.
Plant Operator
County Government of Kakamega
2017.01 - 2018.01
Education
Certificate - plant operation and mechanics
Sense technical Institute
Kenya Certificate of Secondary - Education
Kayole South Sec. School
2012.01 - 2015.04
Skills
Retail materials management
Medical terminology knowledge
International sales support
Multi-line phone talent
Stocking and replenishing
Sales expertise
Professional telephone demeanor
Service standard compliance
Account management
Warehousing functions
Idnumber
35420473
Personal Information
- Gender: Female
- Marital Status: Single
Phonenumber
0713605346
Timeline
Customer Service Representative
Philmed Pharmaceutical
2020.01 - Current
M-Pesa Agent
Mawandu Comm
2019.01 - 2019.05
Plant Operator
County Government of Kakamega
2017.01 - 2018.01
Kenya Certificate of Secondary - Education
Kayole South Sec. School
2012.01 - 2015.04
Certificate - plant operation and mechanics
Sense technical Institute