Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Interests
Additional Information
Certification
Work Availability
Timeline
Hi, I’m

Benson Wathiai

IT Specialist
Nakuru,Rift Valley
Benson Wathiai

Summary

Astute IT manager with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
years of professional experience
4
Certifications
2
Languages

Work History

Bencom Graphics
Nakuru, KE

IT Project Manager
01.2014 - Current

Job overview

  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
  • Designed, documented and executed system upgrades and patch management using update manager.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Met project deadlines without sacrificing build quality or workplace safety.

Bencom Graphics
Nakuru, KE

Store Manager
03.2006 - Current

Job overview

  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Gee Bee Ventures
Nakuru, KE

Manager of Operations
12.2007 - 10.2013

Job overview

  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

NakuModern Feeds
Nakuru, KE

Production Manager
06.2004 - 10.2005

Job overview

  • Sourced materials to keep up with production goals and meet customer demands.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Resolved issues quickly to maintain productivity goals.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Devised and administered cost control initiatives saving time and improved efficiency

Education

Rift Valley Institute Of Science And Technology
Nakuru

Business Administration from Business And Managerial Economics
01.2000 - 2002.11

University Overview

  • Completed professional development in computer studies

Tracom College
Nakuru, 31

Computer Engineering from Computer Engineering Technology
05.1998 - 1999.06

University Overview

Nakuru Day High School
Nakuru

High School Diploma
01.1994 - 1997.11

University Overview

Skills

Project planning and development

undefined

Accomplishments

Accomplishments

    Managed government institutions and supply of computer and hardware products and solutions,namely:-

  • longisa level hospital webuye
  • Mirangine Energy station
  • County government of Nakuru etc

    • - Supervised team of 10 staff members and 30 members on joint team workmanship on different projects around the country.

    - Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Affiliations

- Nakuru IT CBO executive member

- Nkr north Agribusiness Cooperative

- Purified Sacco

- Director Bencom Graphics 2005

- Director Gee Bee ventures since 2008-2005

- Director Hits Republic

- Team Collaboration with PerfectSplash Interiors

- Nakuru County IT member since 2005

- Co-founder Naxpiano

- Co-founder Amachampiano Eldoret edition



Software

Computer Hardware engineering

Microsoft Packages

Networking

CCTV installations

Security Fences and Alarm Systems

POS systems Installations

Systems managements

Internet Services

Phone Integrations and Communications

Interests

Playing Golf

Swimming

Motorsport

Additional Information

Additional Information

I am a highly competent IT professional with a proven track record in designing websites, networking and managing databases. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations

Certification

Body Building organizer award

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Body Building organizer award

07-2014
IT Project Manager
Bencom Graphics
01.2014 - Current
Manager of Operations
Gee Bee Ventures
12.2007 - 10.2013

Red cross

04-2007
Store Manager
Bencom Graphics
03.2006 - Current
Production Manager
NakuModern Feeds
06.2004 - 10.2005

Hockey Team best striker

04-2002
Rift Valley Institute Of Science And Technology
Business Administration from Business And Managerial Economics
01.2000 - 2002.11
Tracom College
Computer Engineering from Computer Engineering Technology
05.1998 - 1999.06

Hockey Team 2nd position district

03-1997
Nakuru Day High School
High School Diploma
01.1994 - 1997.11

Similar Profiles

  • Matt Bath

    Matt BathMatt Bath

    Perfect Binder Operator at Quad GraphicsPerfect Binder Operator at Quad Graphics

    View Profile
  • Spencer Skinner

    Spencer SkinnerSpencer Skinner

    Lead Graphic Designer at 47 Graphics, LLCLead Graphic Designer at 47 Graphics, LLC

    View Profile
  • ANDREW AGPAOA

    ANDREW AGPAOAANDREW AGPAOA

    Service Manager at Impact Sign And GraphicsService Manager at Impact Sign And Graphics

    View Profile
Benson WathiaiIT Specialist