Detail-orientated and resourceful Information Specialist with excellent communication and interpersonal skills. Provides accurate and precise database management, document filing and meeting minute-taking. Works hard to complete clerical tasks within deadlines to high standards.
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
Work History
RECORDS MANAGEMENT INTERNSHIP
TEACHERS SERVICE COMMISSION
NAIROBI, NAIROBI
09.2023 - 09.2024
Strong experience in data entry performance and record maintenance
Excellent knowledge of MS Office applications, including Access, Word, and Excel
Superior ability to foster and sustain professional relationships with all coworkers and clients
High adaptability to changes in work pace and volume
Outstanding oral and written communication abilities
Exceptional customer service skills
Administer all records management program components.
Perform all work in accordance with records management work practices and procedures.
Manage inventory of all archived records and update same on a regular basis.
Clean out obsolete records in coordination with appropriate work teams.
Ensure adherence to all record protection audits.
Contribute to long-term information system strategy development.
Handle litigation and discovery document preservation notices.
Furnished clerical support on client queries related to the Freedom of Information Act.
Maintained and updated all file room contents on a regular basis.
Prepared file room volume reports for submission to supervisor as requested.
Performed all tasks in compliance with company regulations and schedules.
Provided assistance as needed for other departmental database maintenance.
VOLUNTARY LIBRARY INTERNSHIP
KENYA NATIONAL AND LIBRARY SERVICES
Chinga
01.2023 - 04.2023
Company Overview: Kenya National Library Services is a government public library that serves all over the country.
Assisted an average of 100 patrons per week by providing book recommendations based on interests and feedback and answering questions about materials and information.
Provided three computer literacy training sessions monthly to members of the community and developed tutorials to help individuals access technology.
Guided students and community researchers who were seeking information by directing them to specific library databases, unique collections and other reference materials.
Attended community outreach events outside of the library at schools, nursing homes and universities to promote reading and information literacy programs.
Handled the check-in and check-out process of library books and materials at the circulation desk and kept over 500 records up to date.
Kenya National Library Services is a government public library that serves all over the country.
Registration of new members.
Charging and discharging of information materials.
Maintaining of borrowers records.
Statistics and data entry.
Filing of members and catalogue cards.
Processing of new information materials.
Sorting and shelving information resources.
Compiling of monthly reports.
Classification and cataloguing of new books.
Acquisition of new library materials.
Processing and disbursing new books for circulation.
Orientation of new clients.
Assisting library users to locate materials, provide suggestions in a friendly and proactive manner.
Repairing and reinforcing damaged books and periodicals.
Preservation and conservation of books i.e. book binding and repair of torn books.
Records management.
Education
BACHELORS DEGREE - LIBRARY AND INFORMATION SCIENCE
UNIVERSITY OF EMBU
01.2017 - 01.2021
Kenya certificate of secondary Education - undefined
RUTHAGATI BOYS SECONDARY SCHOOL
01.2013 - 01.2016
Kenya certificate of primary education - undefined
KIAGUTHU PRIMARY SCHOOL
01.2002 - 01.2012
CERTIFICATE - Leadership
WORD OF FAITH BIBLE COLLEGE
01.2017 - 01.2018
CERTIFICATE - Computer packages
MATHIOYA PASHA CENTRE
Skills
Communication skills
undefined
Languages
English
Fluent
Kiswahili
Fluent
Kikuyu
Fluent
Interests
Reading
Socializing
Researching
Sports
Timeline
RECORDS MANAGEMENT INTERNSHIP
TEACHERS SERVICE COMMISSION
09.2023 - 09.2024
VOLUNTARY LIBRARY INTERNSHIP
KENYA NATIONAL AND LIBRARY SERVICES
01.2023 - 04.2023
BACHELORS DEGREE - LIBRARY AND INFORMATION SCIENCE
UNIVERSITY OF EMBU
01.2017 - 01.2021
CERTIFICATE - Leadership
WORD OF FAITH BIBLE COLLEGE
01.2017 - 01.2018
Kenya certificate of secondary Education - undefined
RUTHAGATI BOYS SECONDARY SCHOOL
01.2013 - 01.2016
Kenya certificate of primary education - undefined
<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines
<ul>
<li>Executed routine clerical duties to enhance office efficiency.</li>
<li>Managed student enrollment and registration, ensuring accurate documentation and verification.</li>
<li>Collected school fees and issued receipts, maintaining precise financial records.</li>
<li>Performed bookkeeping tasks to support comprehensive financial management.</li>
<li>Distributed essential documents such as progress reports and transfer certificates.</li>
<li>Maintained cumulative records for incoming and outgoing high school students.</li>
<li>Administered monthly payroll for school staff, ensuring timely compensation.</li>
<li>Prepared daily cash reports and handled bank deposits.</li>
</ul> at St Peters School<ul>
<li>Executed routine clerical duties to enhance office efficiency.</li>
<li>Managed student enrollment and registration, ensuring accurate documentation and verification.</li>
<li>Collected school fees and issued receipts, maintaining precise financial records.</li>
<li>Performed bookkeeping tasks to support comprehensive financial management.</li>
<li>Distributed essential documents such as progress reports and transfer certificates.</li>
<li>Maintained cumulative records for incoming and outgoing high school students.</li>
<li>Administered monthly payroll for school staff, ensuring timely compensation.</li>
<li>Prepared daily cash reports and handled bank deposits.</li>
</ul> at St Peters School