Hi, I’m
Benson Njuguna
DIGITAL PRODUCT MANAGER
Nairobi
Summary
Results-driven product manager with over 10 years of experience in initiating and deploying digital solutions. Proficient in defining product conceptualization, product design and coordinating diverse team to ensure ontime and on budget delivery of solutions. Skilled in facilitating communication between software development teams and business partners, ensuring collaboration and optimal outcomes. Adept at guiding stakeholders throughout projects and maintaining multiple concurrent projects on track. Experienced in end-to-end systems workflows, driving optimal solutions aligned with best practices and compliance requirements.
Overview
10
years of professional experience
5
years of post-secondary education
Work History
AGRICULTURE AND CLIMATE RISK ENTERPRISE (ACRE Africa)Nairobi
Digital Transformation Manager
08.2020 - Current
Job overview
- Support business processes with innovative technology-based solutions to drive digital and financial inclusion impact for smallholder farmers in Africa
- Act as a primary communication link between software development teams and business partners, fostering collaboration and achieving optimal results
- Elicit, document, and analyze requirements to address business challenges and develop data-driven solutions
- Create project problem statements and strategy documents to guide project implementation
- Define user stories and test cases, enabling technical teams to create integrated, end-to-end workflows
- Coordinate user acceptance testing to validate system functionality and ensure user satisfaction
- Design data definitions within the Business Systems ecosystem, enhancing end-to-end process understanding across the organization.
OAKNET BUSINESSNairobi
Senior Product Manager
05.2019 - 07.2020
Job overview
- Engaged with customers and managed cross-functional stakeholders for product design and management of software products
- Applied agile project management principles to break down design solutions into actionable tasks, ensuring timely completion by software developers
- Utilized user-centered design methodologies to gather requirements, create user stories, and develop data flow diagrams and visual prototypes
- Developed operational data flows between systems, optimizing data integration and integrity
- Managed the end-to-end implementation process until go-live.
Sanlam Kenya PlcNairobi
Business System Analyst
07.2017 - 04.2019
Job overview
- Developed and maintained role-based personas to manage user access permissions effectively
- Assisted in defining and implementing product roadmaps, aligning with business objectives
- Revived a stalled money markets mobile application by reengineering and engaging software developers, resulting in the successful delivery of a working product
- Initiated a staff innovation scheme, including data collection, scheme design, framework documentation, and implementation using Microsoft SharePoint and PowerApps
- Coordinated the development and rollout of two digital projects: a customer self-service portal and an e-submission portal, replacing paper-based processes
- Implemented the Information Security Policy ISO/IEC 27001, achieving 79% compliance within 8 months
- Defined and implemented audit process flows to maintain compliance
- Designed a fraud-resistant annuity management solution using blockchain technology, addressing operational inefficiencies and security concerns.
MyPrimePay LimitedNairobi
System Analyst
01.2015 - 07.2017
Job overview
- Conducted training sessions for teams and key users on process changes, including comprehensive process documentation
- Collaborated with business partners to develop and prepare reports, providing valuable insights based on their requirements
- Facilitated the project intake process and contributed to project prioritization
- Developed a technical and business model proposal for digital airtime sales based on research and product owner requirements, which became the company's flagship model
- Guided software development and marketing teams through measurable action points using project coordination techniques
- Facilitated the on-ground rollout of the digital airtime sales product, including training and collecting user feedback for further product enhancements.
Zalego Institute of Technology and InnovationNairobi
Business Development Executive and Trainer
07.2013 - 10.2014
Job overview
- Conducted field research to shift marketing efforts from university students to high school students, resulting in a 400% increase in student uptake
- Organized boot camp training on Android development in universities and taught Java programming to weekend students
- Engaged in system analysis and software development using PHP and Android.
Education
Strathmore UniversityKenya
Master of Science from Mobile Telecommunication & Innovation
08.2014 - 03.2016
Masinde Muliro University of Science And Technology
Bachelor of Science from Computer Science
08.2008 - 05.2012
Skills
Product design needs analysis
Team management and leadership
Business case definition
Data-driven decision-making
Flow and process diagrammingAgile/Scrum management
Excellent communication skillsData governance
End-user training
Timeline
Digital Transformation Manager
AGRICULTURE AND CLIMATE RISK ENTERPRISE (ACRE Africa)
08.2020 - Current
Senior Product Manager
OAKNET BUSINESS
05.2019 - 07.2020
Business System Analyst
Sanlam Kenya Plc
07.2017 - 04.2019
System Analyst
MyPrimePay Limited
01.2015 - 07.2017
Strathmore University
Master of Science from Mobile Telecommunication & Innovation
08.2014 - 03.2016
Business Development Executive and Trainer
Zalego Institute of Technology and Innovation
07.2013 - 10.2014
Masinde Muliro University of Science And Technology
Bachelor of Science from Computer Science
08.2008 - 05.2012