Benson Murimi
Nairobi
Summary
Dynamic Web Technology Lead at TextBook Centre, skilled in performance optimization, content strategy, and e-commerce integration. Expert in web analytics and enhancing user experience, with a strong focus on team collaboration and driving project success.
Overview
5
5
years of professional experience
Work History
Web Technology Lead
TextBook Centre
Nairobi, Kenya
09.2023 - Current
- Manage marketplace setup, channel, and category sales.
- Oversee the order fulfillment process per partner platform.
- Collaborated with marketing to develop awareness initiatives for partnerships.
- Generate weekly and monthly sales reports.
- Liaise with account/finance on accounts reconciliations, and escalate to partners accordingly.
- Ensure adherence to SLAs or JBPs, where applicable.
- Maintain the manager/admin back-end accounts offered by the partners.
- Upload and update product content/inventory on the website.
- Ensure the execution of offers/price where applicable, as approved, or shared by category.
- Work with the category on e-commerce after-sales assistance.
- Assist in the execution of technical setup changes for the website that would normally be briefed to the external developer.
- Run frequent performance tests on SEO, load speed, usability across different devices, and ad capabilities based on trends.
- Be a go-between for the internal IT support team and the external developer/supplier.
Shop Assistant
TextBook Centre
Nairobi
02.2022 - 08.2023
- Resolved customer complaints in a professional manner.
- Collaborated with other staff members to ensure seamless operations within the store.
- Identified opportunities to increase sales through cross-selling techniques.
- Organized merchandise on display racks according to established guidelines.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided information about products and services to customers.
- Organized merchandise displays to promote sales and attract customers.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Maintained accurate inventory levels through regular stock checks.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Assisted in training new employees on standard operating procedures within the store environment.
- Processed online orders accurately and timely for delivery or pickup in-store.
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
Warehouse Store Clerk
TextBook Centre
Nairobi
03.2021 - 10.2021
- Take inventory, stock, and restock merchandise.
- Advice and assist parties involved when needed to locate or replace products.
- Work with other team members and leaders to ensure a high-quality customer experience.
- Train and educate other team members through shadowing.
- Assist with preparations for displays, windows, trade shows, etc.
- Track sales requests, and keep copies of receipts accordingly.
- Meet the established sales quota.
IT Technical Support
Tafsiri Elite Studios
Ongata Rongai
06.2020 - 03.2021
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- In charge of live stream production.
- Coordinated video production and editing.
- Assisted with the design, development, and successful launch of the website.
Education
Diploma - Information Technology Management
Alison
Online CourseCertificate - Shop Associate
Alison
Online Course02-2023
Associate of Science - Basic Digital Skills Training
Technical University Of Kenya
Nairobi09-2016
Diploma - Aeronautical Engineering
Technical University Of Kenya
NairobiSkills
- Performance optimization
- Content strategy
- Web analytics
- Website migration
- E-commerce integration
- Website monetization
- Accessibility implementation
Accomplishments
- Best E-commerce team member 2024.
- Best Bookstore eCommerce Website 2024 (Kenya Ecommerce Awards: Silver)
- Best Cross Border eCommerce Website 2024 (Kenya Ecommerce Awards: Gold)
References
References available upon request.
Timeline
Web Technology Lead
TextBook Centre
09.2023 - Current
Shop Assistant
TextBook Centre
02.2022 - 08.2023
Warehouse Store Clerk
TextBook Centre
03.2021 - 10.2021
IT Technical Support
Tafsiri Elite Studios
06.2020 - 03.2021
Diploma - Information Technology Management
Alison
Certificate - Shop Associate
Alison
Associate of Science - Basic Digital Skills Training
Technical University Of Kenya
Diploma - Aeronautical Engineering
Technical University Of Kenya