Benson Maseghe Njumwa

Responsible for the delivery of a focused, high quality customer service by animating, leading and supervising the customer service’s agent team. Ensure that the passenger handling product is compliant to regulatory requirements, company policies and procedures.

Supervision of Passengers check-in, Connection Facilitation & Boarding Gate Processes.

Overall accountable for implementation of the Station management system through planning, directing and controlling all ground handling aspects of Kenya Airways at the Comoros, Moroni (HAH)

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Responsible for the delivery of a focused, high quality customer service by animating, leading and supervising the customer service’s agent team. Ensure that the passenger handling product is compliant to regulatory requirements, company policies and procedures.

Supervision of Baggage handling, Hotel Services & Airport Transfers, and Special Services handling.

Responsible for the delivery of a focused, high quality customer service by animating, leading and supervising the customer service’s agent team. Ensure that the passenger handling product is compliant to regulatory requirements, company policies and customer airlines procedures.

Coordinate with other departments and Ground Services sections in order to obtain quality service and effectively resolve customer airlines queries.

Maintain a good relationship with customer airlines and airport stake holders to facilitate the smooth operations of Customer Airlines.

Responsible for the delivery of a focused, high quality customer service by animating, leading and supervising the customer service’s agent team.

Ensure that the passenger handling product is compliant to regulatory requirements, company policies.

Responsible for the pre-check-in planning, prioritizing of passenger acceptance as well as control opening, closure and reconciliation of flights in accordance to Company policies.

Achieve on-time departure, minimal over catering costs and accurate flight analysis while providing highest level of customer service.

To provide a safe, secure, efficient and customer focused passenger services in compliance with regulatory requirements, Company’s policies.

Provide efficient, high quality customer service in day to day operations for Kenya Airways and Customer Airlines at all customer touch points according to the agreed Service Level

Agreements and Company Policies in order to delight the customer and improve the overall customer experience.