Benson Macharia
Housekeeping Room Attendant
Nairobi
Summary
Results-driven in housekeeping room attendant excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Energetic Housekeeping Room Attendant with ten years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills.Committed to finishing tasks on time while exceeding expectations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Housekeeping Room Attendant
Radisson Blu Hotel
Nairobi
04.2022 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
Guest Room Attendant
Crown Plaza JKIA
Nairobi
11.2021 - 03.2022
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Exercised politeness and discretion when dealing with guests and guest property.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Retail Sales Associate
Self Employed
Nairobi
01.2018 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Guest Room Attendant
Kempinski Villa Rosa Nairobi
Nairobi
06.2021 - 11.2021
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Exercised politeness and discretion when dealing with guests and guest property.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping Room Attendant
Radisson Blu Hotel
Nairobi Upperhill
05.2018 - 11.2020
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
Guest Room Attendant
Nairobi Transit Hotel
Nairobi
09.2013 - 02.2018
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Exercised politeness and discretion when dealing with guests and guest property.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Reported damages, disturbances and shortcomings to supervisor.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Supermarket Worker
Centaline Supermarket
Nairobi
03.2013 - 09.2013
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
Retail Sales Representative
Daily Product Shop
Nairobi
12.2011 - 02.2013
- Increased sales by offering advice on purchases and promoting additional products.
- Logged reports, expenses, receipts, and sales in company database.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Recommended merchandise to customers based on needs and preferences.
- Folded and arranged merchandise in attractive displays to drive sales.
- Welcomed customers and provided assistance in locating and purchasing products.
Education
Associate of Science - Diploma in Computer And Software
Kenya Institute Of Professional Studies
Nairobi, Kenya 01.2015 - 05.2016
High School Diploma -
Mugoiri Secondary School
Muranga 01.2008 - 11.2011
Skills
I am person of high attention to detail and high level of integrity
undefinedCertification
Driving license
Timeline
Housekeeping Room Attendant
Radisson Blu Hotel
04.2022 - Current
Guest Room Attendant
Crown Plaza JKIA
11.2021 - 03.2022
Guest Room Attendant
Kempinski Villa Rosa Nairobi
06.2021 - 11.2021
On job training certificates on hospitality
11-2020
Housekeeping Room Attendant
Radisson Blu Hotel
05.2018 - 11.2020
Retail Sales Associate
Self Employed
01.2018 - 01.2022
Driving license
01-2016
Associate of Science - Diploma in Computer And Software
Kenya Institute Of Professional Studies
01.2015 - 05.2016
Guest Room Attendant
Nairobi Transit Hotel
09.2013 - 02.2018
Supermarket Worker
Centaline Supermarket
03.2013 - 09.2013
Retail Sales Representative
Daily Product Shop
12.2011 - 02.2013
High School Diploma -
Mugoiri Secondary School
01.2008 - 11.2011
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