Benson Kitulya Kivai
Machakos
Summary
Hospitality professional with more than eight years of experience in food and beverage service and front-of-house supervision. Proven progression from waiter to head waiter and floor supervisor, with responsibility for supervising service teams, coordinating kitchen operations, and managing customer experience in busy restaurant settings. Demonstrates strong operational discipline, service quality control, and staff coordination skills, supporting efficient service delivery during peak periods. Suitable for supervisory and front-of-house leadership roles within hospitality operations.
Overview
9
9
years of professional experience
Work History
Head Waiter
BedMarc Restaurant
12.2020 - Current
- Leading front-of-house service operations to ensure smooth customer flow during daily shifts.
- Supervising waitstaff, assigning service sections, and monitoring service quality.
- Coordinating closely with kitchen staff to ensure timely and accurate order delivery.
- Handling customer feedback and resolving service issues professionally.
- Training and mentoring new waiters on service procedures and hygiene standards.
- Ensuring dining areas are properly set, clean, and organized before and after service.
- Supervised an average team of 6–10 waiters per shift, improving service coordination and response time.
- Supported service delivery for approximately 80–120 customers per shift during peak periods.
Waiter
Home Lunch Restaurant
06.2019 - 11.2019
- Providing consistent food and beverage service in a fast-paced restaurant environment.
- Accurately taking customer orders and ensuring correct communication with the kitchen.
- Maintaining cleanliness of tables, service stations, and dining areas throughout shifts.
- Following hygiene, safety, and customer service standards at all times.
- Handled an average of 40–60 customer orders per shift while maintaining order accuracy.
- Maintained service efficiency during peak lunch hours serving up to 100 customers daily.
Floor Supervisor
TEA-TOT Restaurant
08.2016 - 03.2019
- Supervising daily restaurant floor operations to ensure organized and efficient service.
- Assigning duties to waitstaff and monitoring service standards during operating hours.
- Coordinating communication between service teams and kitchen staff.
- Supervised daily floor operations for teams of 8–12 service staff across multiple shifts.
- Supported service delivery for approximately 120–150 customers per day during peak periods.
Education
Certificate - Food and Beverage Services & Production
CAP Yei Youth Empowerment Institute
08.2015
Kenya Certificate of Secondary Education (KCSE) - undefined
Kwanthanze Secondary School
01.2014
Kenya Certificate of Primary Education (KCPE) - undefined
Mung’ala Primary School
01.2010
Skills
- Food and beverage service
- Front-of-house supervision
- Customer service coordination
- Team supervision
- Order accuracy management
- Staff training and mentoring
- Hygiene and food safety compliance
- Complaint resolution
- Shift coordination
- Restaurant operations support
- Service quality control
- Communication and teamwork
Timeline
Head Waiter
BedMarc Restaurant
12.2020 - Current
Waiter
Home Lunch Restaurant
06.2019 - 11.2019
Floor Supervisor
TEA-TOT Restaurant
08.2016 - 03.2019
Kenya Certificate of Secondary Education (KCSE) - undefined
Kwanthanze Secondary School
Kenya Certificate of Primary Education (KCPE) - undefined
Mung’ala Primary School
Certificate - Food and Beverage Services & Production
CAP Yei Youth Empowerment Institute
References
Francis Mutuku
General Manager
BedMarc Restaurant, Machakos
Tel: +254 722236996
Antony Wambua
Manager
Home lunch restaurant
Tel: +254 725 693906
Kanin
Tea Hotel Machakos
Tel: +254 723 724297