BENSON KANYI

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained bar stocks, replenishing daily as necessary.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Proposed changes to drink preparation methods to achieve different tastes.

• Kept bar and patron areas clean and sanitary in compliance with health and hygiene protocols.
• Developed trend-forward cocktail and bar food menus to promote revenue.
• Promoted and upsold signature drink items, helping to improve bar sales.
• Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

· Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

· Kept alcoholic beverages well-stocked and organized to meet expected demands.

· Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.

· Developed new signature cocktails to support Cocktail culture and new trends.

· Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

· Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

· Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

Managed accurate register and produced daily sales reports backing up inventory usage numbers.