Benson Angana
Mombasa
Summary
Dynamic Computer Technician with a proven track record at Online Marketer, excelling in issue diagnosis and resolution. Leveraged technical support skills to enhance network security and improve system performance. Recognized for building strong relationships with users, ensuring seamless operations and high satisfaction through effective troubleshooting and support.
Overview
6
6
years of professional experience
Work History
Computer Technician
Online Marketer
05.2021 - Current
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Sales Manager's Assistant
Sales Assistant
02.2025 - 07.2027
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor Of Computer Information Systems - Computer And Information Systems Security
Technical University Of Mombasa
MOMBASASkills
- Network security measures
- Help desk assistance
- Peripheral device installation
- Issue diagnosis and resolution
- Network administration
- Technical support
- Project management
- Relationship building
Timeline
Sales Manager's Assistant
Sales Assistant
02.2025 - 07.2027
Computer Technician
Online Marketer
05.2021 - Current
Bachelor Of Computer Information Systems - Computer And Information Systems Security
Technical University Of Mombasa
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