BENJAMIN U KIVUVA
BUSINESS DEVELOPMENT ANALYST
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and business teams. With over 20years experience in supporting businesses and analyzing business operations. Adept in stakeholder engagement, requirements elicitation & gathering, current & future state analysis, product ownership & functional specification & design. Also experienced in customer care and supporting sales & marketing teams.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work History
Founder and General Manager
MiKitchen
10.2016 - Current
- Grew the business Facebook page to over 47,000 followers
- Negotiated terms of business partnerships to increase business base and solidify market presence. Grew partner base of suppliers and service providers to over 20.
- Grew product portfolio by over 200%
- Increased customer satisfaction through targeted customer surveys, and implementing top recommendations from the customers.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Drove performance initiatives, facilitating 40% revenue increase.
Co-founder and General Manager
Enkasiti Limited
10.2013 - 10.2016
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Directed market expansions to propel business forward, meet changing customer needs.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Spearheaded 30 business partner contract negotiations to obtain favorable pricing.
- Drove performance initiatives, facilitating 50% revenue increase.
Corporate Usage and Retention Coordinator
Airtel Kenya
03.2011 - 03.2013
- Day to day analysis of customer data insights so as to implement and execute a customer value management strategy thus maximised customer lifetime value and the contribution.
- I led the corporate business segment to embed a data driven decision-making principles and culture.
- Managed the Customer Life Cycle Management (CLM) BTL (Below the Line) initiatives to grow revenues, retain customers and attract new customers.
- Continually collaborated with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS).
- Traction of usage pattern to devise growth of data and voice ARPU.
- Monitor competitor offering in respect to core products.
- Carry out daily revenue trends analysis and reporting to identify possible revenue enhancements.
Corporate Business Development Manager
Celtel Kenya, Zain Kenya, Airtel Kenya
09.2006 - 03.2011
- Developed, serviced and grew corporate accounts up to 30% annually.
- Managed portfolio of 40 key accounts and Kes10million in revenues.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Business Development Associate
Institute of Advanced Technology-IAT
11.2001 - 09.2006
- Increased territory client base by 50% by being actively involved in marketing and sales promotions
- I also grew penetration in the government sector by over 60%.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
Education
Bachelor of Education - Arts-Mathematics & Economics
Kenyatta University
11.1995 - 09.1999
Certified Public Accountant(CPA Part 2 -
Strathmore College
01.1994 - 12.2000
Skills
Strategic planning
Accomplishments
- Partnerships Management: Articulate diplomatic skills to manage multi-agency partnerships
- Able to translate contextual needs into win-win opportunities for partners
- Program Planning and Project Management: Effective in the ability to design, plan and participate in the implementation and development of project activities by ensuring that all the strategizing and planning involved in the initial start of its implementation are incorporated
- Product Development - Led team to determine packaging, positioning, pricing, advertising, sales forecasts and promotional aspects for successful new product launch.
- Relationship Management: I have successfully negotiated collaboration with local partners, institutions and government departments to improve the integration of services and established close collaborative relationships with partners.
- Management - Directed and supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
Referees
Kariuki Kinyanjui
CEO
DataposIT Ltd
Mobile: +254 710 258 770
Email: kkinyanjui@dataposit.co.ke
Charles Kilonzo
CEO
Live Studios Media Ltd
Mobile: +254 721 567 102
Email: ckilonzo@live-studios.co.ke
Fred Musembi
General Manager
East Africa Glass Mart
Mobile: +254 722 624 747
Email: fred@eagm.com
Timeline
Founder and General Manager
MiKitchen
10.2016 - Current
Co-founder and General Manager
Enkasiti Limited
10.2013 - 10.2016
Corporate Usage and Retention Coordinator
Airtel Kenya
03.2011 - 03.2013
Corporate Business Development Manager
Celtel Kenya, Zain Kenya, Airtel Kenya
09.2006 - 03.2011
Business Development Associate
Institute of Advanced Technology-IAT
11.2001 - 09.2006
Bachelor of Education - Arts-Mathematics & Economics
Kenyatta University
11.1995 - 09.1999
Certified Public Accountant(CPA Part 2 -
Strathmore College
01.1994 - 12.2000
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