Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic
BENJAMIN NGUGI GATHURU

BENJAMIN NGUGI GATHURU

HOTELIER
NAIROBI

Summary

Secure a challenging position in a repeatable organization to expand my learning knowledge and skills. Laundry operations professional prepared to lead and optimize laundry services. Proven track record in managing staff, ensuring high-quality standards, and maintaining equipment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in workflow management, quality control, and customer service, with commitment to operational excellence.

Overview

22
22
years of professional experience

Work History

Laundry Supervisor

LAICO REGENCY HOTEL
01.2008 - 01.2020
  • Oversee the operations of the department.
  • Make sure all the machines and operational are smooth running.
  • Keeping records
  • Check all supplies are available.
  • Make sure in-house laundry shop and contract customers are satisfied
  • Make sure the highest standards possible are met
  • Appraisal of staff
  • Liaise with other departments
  • Train new staff
  • Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
  • Improved laundry efficiency by implementing new sorting and folding techniques.
  • Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
  • Increased team productivity through effective delegation and supervision of tasks.
  • Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.

Housekeeping and Laundry Supervisor

GRAND REGENCY HOTEL
01.1998 - 01.2008
  • Allocating duties and supervising staff
  • Training of staff
  • Overseeing all the operations of the department
  • Supervising and making sure the final product is up to standard.
  • Attending all guest complains and resolving them.
  • To satisfy in-house and out-house customers
  • Increased team productivity through effective delegation and supervision of tasks.
  • Managed budget effectively, reducing operational costs while maintaining quality service standards.
  • Improved laundry efficiency by implementing new sorting and folding techniques.
  • Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
  • Developed comprehensive training program for new hires, resulting in faster integration into the team.
  • Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
  • Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
  • Reduced turnaround time for laundry orders with streamlined processes.
  • Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
  • Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
  • Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.

Education

Certificate - Advanced Supervisory Skills

Kenya Utalii College
NAIROBI, KENYA
01.2018

Diploma - Public Relations

Institute Of Commercial Management (I.C.M)
NAIROBI, KENYA
01.2007

Certificate - Customer Care

Kenya Utalii College
NAIROBI, KENYA
01.2007

Certificate - Housekeeping and Laundry

Park Place Hotel Training Centre
NAIROBI, KENYA
01.1995

Skills

  • Communication skills

  • Customer service

  • Organization and team work

References

  • Wilson, Kibor, Businessman, 0722311694
  • Paul, Muraya, Purchasing Manager, 0720108104, Bata Shoe Company

Interests

Traveling, Sporting

Timeline

Laundry Supervisor

LAICO REGENCY HOTEL
01.2008 - 01.2020

Housekeeping and Laundry Supervisor

GRAND REGENCY HOTEL
01.1998 - 01.2008

Certificate - Advanced Supervisory Skills

Kenya Utalii College

Diploma - Public Relations

Institute Of Commercial Management (I.C.M)

Certificate - Customer Care

Kenya Utalii College

Certificate - Housekeeping and Laundry

Park Place Hotel Training Centre
BENJAMIN NGUGI GATHURUHOTELIER