BENJAMIN NGUGI GATHURU
HOTELIER
NAIROBI
Summary
Secure a challenging position in a repeatable organization to expand my learning knowledge and skills. Laundry operations professional prepared to lead and optimize laundry services. Proven track record in managing staff, ensuring high-quality standards, and maintaining equipment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in workflow management, quality control, and customer service, with commitment to operational excellence.
Overview
22
22
years of professional experience
Work History
Laundry Supervisor
LAICO REGENCY HOTEL
01.2008 - 01.2020
- Oversee the operations of the department.
- Make sure all the machines and operational are smooth running.
- Keeping records
- Check all supplies are available.
- Make sure in-house laundry shop and contract customers are satisfied
- Make sure the highest standards possible are met
- Appraisal of staff
- Liaise with other departments
- Train new staff
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Increased team productivity through effective delegation and supervision of tasks.
- Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
Housekeeping and Laundry Supervisor
GRAND REGENCY HOTEL
01.1998 - 01.2008
- Allocating duties and supervising staff
- Training of staff
- Overseeing all the operations of the department
- Supervising and making sure the final product is up to standard.
- Attending all guest complains and resolving them.
- To satisfy in-house and out-house customers
- Increased team productivity through effective delegation and supervision of tasks.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Reduced turnaround time for laundry orders with streamlined processes.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
Education
Certificate - Advanced Supervisory Skills
Kenya Utalii College
NAIROBI, KENYA01.2018
Diploma - Public Relations
Institute Of Commercial Management (I.C.M)
NAIROBI, KENYA01.2007
Certificate - Customer Care
Kenya Utalii College
NAIROBI, KENYA01.2007
Certificate - Housekeeping and Laundry
Park Place Hotel Training Centre
NAIROBI, KENYA01.1995
Skills
- Communication skills
- Customer service
- Organization and team work
References
- Wilson, Kibor, Businessman, 0722311694
- Paul, Muraya, Purchasing Manager, 0720108104, Bata Shoe Company
Interests
Traveling, Sporting
Timeline
Laundry Supervisor
LAICO REGENCY HOTEL
01.2008 - 01.2020
Housekeeping and Laundry Supervisor
GRAND REGENCY HOTEL
01.1998 - 01.2008
Certificate - Advanced Supervisory Skills
Kenya Utalii College
Diploma - Public Relations
Institute Of Commercial Management (I.C.M)
Certificate - Customer Care
Kenya Utalii College
Certificate - Housekeeping and Laundry
Park Place Hotel Training Centre