MS Office and Python Programming
Benjamin Mutisya
Kamayu
Nairobi
Summary
I am a motivated junior finance and investments analyst looking to join an organization that will allow me to grow and showcase my expertise in trend analysis, forecasting and contribute to performance analysis.
I am a knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
At HFC Bank, I spearheaded fraud detection initiatives, leveraging financial modeling and analytical prowess to significantly reduce fraudulent activities. My adeptness in enhancing customer relations and resolving issues underscored a unique blend of technical expertise and interpersonal skills, driving both operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Financial Crime Analyst
HFC Bank
02.2022 - 10.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Researching and maintaining knowledge of fraud situation in the industry
- Contributed to the creation of fraud rules by providing analytical data to support decisions
- Provided support to the Operational and Business units on fraud related matters
- Carry out post incidents analysis to understand the loop holes used to perpetrate frauds and make appropriate recommendations.
- Identified possible avenues to the recovery of fraud losses and coordinate with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating frauds.
- Researching and maintaining knowledge of fraud situation in the industry
- Assist the compliance team in compiling relevant information and narrative to make the determination if a SAR/SATR is needed to be filed
Customer Liason Officer
HFC Bank
01.2022 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and implemented customer service policies and procedures.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
- Assisted in the development of training materials to improve team members'' understanding of products and services offered by the company.
- Contributed to increased sales revenue by upselling products during interactions with customers when appropriate.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Conducted regular follow-up calls to assess customer satisfaction levels and address any outstanding concerns.
- Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
- Supported new hires in their training process by sharing best practices from personal experience.
Education
Chartered Financial Analyst
Strathmore University
NairobiBachelor of Science - Actuarial Science
Multimedia University of Kenya
Nairobi 04.2001 -
Skills
Financial and Investement Analysis
Financial Modelling
Fraud Detection
Fraud prevention
Transaction review
Transaction monitoring
Software
Certification
CFA - Chartered Financial Analyst, Level One
References
REFEREES
Boniface Mbuthia
Technical Advisor
ThinkWell Global
Email: bmbuthia@thinkwell.global
Tel: +254733894661
Unny Nzioka
Financial Consultant
Hedge Management Services
Email: unnynzioka@yahoo.com
Tel: 0722811628
Dr. Martha Kibukho
Lead Consultant,
Zaviatek Career Growth Centre
Email: marthaakoth1@gmail.com
Tel: 0724613995
Tobias Simiyu Barasa
Pastor, Citam
P.O Box 3279-00100
Nairobi.
Email: tsimiyu@citam.org
Tel: 0705577583
Timeline
Financial Crime Analyst
HFC Bank
02.2022 - 10.2023
Customer Liason Officer
HFC Bank
01.2022 - 02.2022
Bachelor of Science - Actuarial Science
Multimedia University of Kenya
04.2001 -
Chartered Financial Analyst
Strathmore University