Summary
Overview
Work History
Education
Skills
Software
Certification
References
Timeline
OperationsManager
Benjamin Mutisya

Benjamin Mutisya

Kamayu
Nairobi

Summary

I am a motivated junior finance and investments analyst looking to join an organization that will allow me to grow and showcase my expertise in trend analysis, forecasting and contribute to performance analysis.

I am a knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

At HFC Bank, I spearheaded fraud detection initiatives, leveraging financial modeling and analytical prowess to significantly reduce fraudulent activities. My adeptness in enhancing customer relations and resolving issues underscored a unique blend of technical expertise and interpersonal skills, driving both operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification
1
1
Language

Work History

Financial Crime Analyst

HFC Bank
02.2022 - 10.2023
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Researching and maintaining knowledge of fraud situation in the industry
  • Contributed to the creation of fraud rules by providing analytical data to support decisions
  • Provided support to the Operational and Business units on fraud related matters
  • Carry out post incidents analysis to understand the loop holes used to perpetrate frauds and make appropriate recommendations.
  • Identified possible avenues to the recovery of fraud losses and coordinate with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating frauds.
  • Researching and maintaining knowledge of fraud situation in the industry
  • Assist the compliance team in compiling relevant information and narrative to make the determination if a SAR/SATR is needed to be filed

Customer Liason Officer

HFC Bank
01.2022 - 02.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed and implemented customer service policies and procedures.
  • Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
  • Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
  • Assisted in the development of training materials to improve team members'' understanding of products and services offered by the company.
  • Contributed to increased sales revenue by upselling products during interactions with customers when appropriate.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Developed strong relationships with clients, fostering trust and loyalty to the company.
  • Conducted regular follow-up calls to assess customer satisfaction levels and address any outstanding concerns.
  • Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
  • Supported new hires in their training process by sharing best practices from personal experience.

Education

Chartered Financial Analyst

Strathmore University
Nairobi

Bachelor of Science - Actuarial Science

Multimedia University of Kenya
Nairobi
04.2001 -

Skills

Financial and Investement Analysis

Software

MS Office and Python Programming

Certification

CFA - Chartered Financial Analyst, Level One

References

REFEREES

Boniface Mbuthia

Technical Advisor

ThinkWell Global

Email: bmbuthia@thinkwell.global

Tel: +254733894661

Unny Nzioka
Financial Consultant

Hedge Management Services
Email: unnynzioka@yahoo.com
Tel: 0722811628

Dr. Martha Kibukho

Lead Consultant,

Zaviatek Career Growth Centre

Email: marthaakoth1@gmail.com

Tel: 0724613995

Tobias Simiyu Barasa

Pastor, Citam

P.O Box 3279-00100

Nairobi.

Email: tsimiyu@citam.org

Tel: 0705577583

Timeline

Financial Crime Analyst

HFC Bank
02.2022 - 10.2023

Customer Liason Officer

HFC Bank
01.2022 - 02.2022

Bachelor of Science - Actuarial Science

Multimedia University of Kenya
04.2001 -

Chartered Financial Analyst

Strathmore University

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