Benjamin Mungai

As the Head of Technology, I spearhead strategic technical leadership and direction for the organization's managed and professional services division, with key focus on delivering topnotch business solutions. In this critical role, I am accountable for driving technical excellence, maintaining exceptional customer service levels, and empowering team members to excel and deliver.

• I bring a wealth of expertise and experience in technical project delivery, team management, and technical business solutions to help us (including customers ) continue to push boundaries and achieve exceptional outcomes.
• Providing strategic technical leadership and direction for the managed and professional services division, with a focus on cloud-based solutions.
• Leading and managing a team of IT professionals to ensure optimal performance and delivery of technical projects and services.
• Innovating and driving implementation of best practices, processes, and procedures to improve project and service delivery.
• Collaborating with clients to identify their IT needs and provide recommendations for cloud-based solutions that align with their goals and budget.
• Managing and maintaining client IT infrastructure in the cloud, including servers, networks, and applications, to ensure security, reliability, and up-to-date technology.
• Staying up-to-date with the latest cloud technologies and making recommendations for upgrades or improvements that will help clients stay competitive and innovative.
• Identifying potential risks and security threats in cloud environments, implementing and managing security protocols and solutions to mitigate risks.

• Infrastructure Security: Designed and set up controls for both on-premises and cloudbased technologies to protect end-users' identities, devices, data, and business processes.
• Enterprise Mobility and Hybrid Working: Planned, strategized, and deployed Microsoft solutions and tools for identity management, device management, and security controls.
• Solution Implementations: Aligned core business requirements with Microsoft-centered services to ensure clients receive optimal value for their Microsoft licenses investments.
• Team Leadership and Management: Led a team of six engineers, up-skilling their technical skills, and boosting their overall performance.
• Business Process Automation: Reviewed work processes and implemented automation solutions through Microsoft Power Automate and new employee automation.
• Change and Operations Management: Assessed user metrics, end-user communications, training sessions, and Q&A sessions to improve employee productivity and boost return
  value on investment.
• Managed Services and Technical Support: Led and managed clients' infrastructure, technology solutions, endpoints, and proactive monitoring, management, and remediation against defined SLAs.

• Successfully implemented Microsoft 365 E5 security to agribusiness enterprises of 500+ users, which aided them in meeting both their data and device security and ensured optimal compliance to set requirements.
• Migrated 5 clients from G-Suite and other IMAP email solutions to Microsoft 365 within the last 3 years, consequently increasing their productivity, security, compliance posture and driving their cloud presence.
• Optimized a Microsoft E5 deployment, delivering a complete overhaul of Microsoft productivity, security and compliance implementation, for a leading financial institution in the country with over 2000 users spread over East Africa region.
• Integrated systems engineering process improvements that ensured project deliverables were met within set timelines and the overall service delivery, end-user productivity and service adoption was streamlined.
• Designed and implemented innovative business development technology and service delivery models, and optimized the company's infrastructure in order to bring more partnerships for increased revenue growth.
• Created proposals, delivered solution pitches and supported FITTS' both new and existing clientele in projects around Microsoft 365, Azure, identity & security management, device management & infrastructure optimization.
• Directed the technical team in creating work plans for M365 services implementation and enhancement, and executed a business-centric solution which enabled the business to transit into managing the Microsoft 365 environment.

• Ensured successful resolution of Microsoft 365 administrator support requests.
• Provided holistic administrative and technical support on Microsoft 365 service requests to Microsoft's 365 enterprise customer administrators.
• Guided clients in onboarding Office 365 services into their businesses and resolved arising technical issues regarding the office services.
• Maintained exemplary customer service delivery and prioritized tasks to ensure quality output for the clients.
  Solved complex troubleshooting problems with Microsoft 365 and triaged

• Designed and set up a data center (servers, applications, processes, services and network) monitoring solution with Microsoft System Center Operations Manager for three clients, over the 6-year period.
• Successfully migrated several clients from G-Suite to Microsoft Office 365 & oversaw their seamless transition from set up to admin training for 1-year.
• Completed enterprise mobility and device management solution (MDM) implementations surveys, proposals, and designs across Microsoft EMS, VMware AirWatch, VMware Workspace ONE environments.
• Designed, implemented and provided support for System Center device management solution, for over ten clients in 6 years.
• Conducted Microsoft Cloud Security (Microsoft 365, Azure & cybersecurity) assessments and solution deployments for existing clients to mitigate threats and increase their secure score.
• Provided engineering support and delivered on business productivity, development and continuity plans around end-user computing solutions.
  Supported various Hyper-V and VMWare virtualization client environments

• Served as the lead admin in handling internal systems administration (Microsoft Exchange, Active Directory, DNS, DHCP) and network support and management.
• Developed process improvements and other enhancements that improved on operational efficiency as well as ensure data security.
• Provided company-wide desktop and offered rounded data centre and server environment support, maintenance and servicing for HP and Dell.

• Enhanced and supported the company's vision and direction through automating tasks to increase system availability and enhance productivity which resulted in substantial savings.
• Performed LAN / WAN administration, and ensured continued mail client configuration.
• Contributed to the company's information technology roadmap including servers, networking, point of sale system, web infrastructure, website development and maintenance.
• Collaborated with lead technical engineers to complete Web Services (Web design, website and email hosting configurations and maintenance).