Benjamin Kitongu
Electrical Technician
Kitengela
Summary
Versatile, detail-oriented, organized, meticulous Electrical Engineer. Skilled at offering clients easy-to-understand guidance and actionable solutions. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative
Centurion Systems Limited
Westlands, Nairobi
03.2023 - Current
- Identifying customer problems and providing solutions.
- Troubleshooting technical issues for customers.
- Diagnosing and reporting on customer system faults and failures.
- Resolving industrial automation control issues
- Installing and configuring new customer equipment and machinery
- Speaking to customers to quickly get the root to the problem
- Managed high levels of call flow and responded to technical support needs.
Plant Engineer
Highlands Drinks Limited
Nyeri
12.2019 - 10.2023
- Organized and managed maintenance staff to fulfill requirements via scheduling and delegation.
- Developed and implemented preventive maintenance procedures .
- Drafted preventive maintenance schedules around avoiding service disruptions and equipment breakdowns.
- Complied with applicable mechanical and electrical regulatory standards for food processing plant operation.
- Prepared performance appraisals of plan personnel, highlighting exceptional performances and illustrating remedial requirements.
- Mentored junior maintenance staff and new hires in job-specific tasks and applications of maintenance processes
- Resolved technical and quality issues by collaborating with manufacturing, quality assurance, vendors and supplier personnel.
- Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.
Electrical Maintenance Engineer
United Bottlers Company, Coca-Cola
Mogadishu
03.2019 - 11.2019
- Scheduled and undertook periodic maintenance on all electrical installations, components and equipment.
- Created forecasts, budgets and expense projections.
- Performed energy audits and recommended on areas of improvement on energy savings.
Factory Manager/Electrical Engineer,
Compact Poles & Services Ltd
Kiserian
02.2017 - 02.2019
- Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Supervised sourcing, specifications, quality and reorder levels for electrical and general plant spare parts to ensure minimal stoppages due to breakdowns.
Electrical Engineer
Richfield Engineering Limited
Nairobi
10.2015 - 01.2017
- Provided on-site engineering and technical services during installation and fielding processes.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Performed in-depth electrical acceptance testing of completed hardware.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Estimated project costs and resource allocation to forecast budget requirements and monitor adherence.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Developed engineering documentation detailing system requirements and diagnostic procedures.
Senior Departmental Head, Electrical
Del Monte Kenya Limited
Thika
07.2009 - 09.2015
- Developed and implemented preventive maintenance procedures
- Proposed electrical product and system modifications to improve quality and efficiency.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
- Monitored manufacturing operations of electrical devices for compliance with safety protocols.
- Calibrated and repaired existing electrical and control systems to maintain functionality and meet statutory and quality requirements
- Ensured conformance and sustenance of process certification standards including the ISO 9000:2005, ISO 14001, OHSAS 18001, ISO 22000 and HACCP systems
- Mentored junior electrical maintenance technicians and new hires to job-specific tasks and applications of electrical processes
- Provided on-site engineering and technical services during installation and fielding processes.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Developed engineering documentation detailing system requirements and diagnostic procedures.
- Evaluated power needs for various systems.
- Inspected and performed validation testing for designed systems and third-party installations.
Technical Team Leader
East African Breweries Ltd
Nairobi
11.2005 - 06.2008
- Mentored and guided employees to foster proper completion of assigned duties.
- Ensured asset care through autonomous and regular preventive maintenance tasks and resolution of equipment problems.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed daily and weekly production plans to ensure customer needs
- Ensured conformance and sustenance of process certification standards including the ISO 9000:2005, ISO 14001, OHSAS 18001, ISO 22000
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored system performance to identify potential issues.
- Supervised Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
Electrical and Instrumentation Engineer
Tata Chemical Magadi Soda company Ltd
Magadi
05.2003 - 10.2005
- Served as primary point-of-contact for statutory compliance on process instrumentation calibration requirements
- Managed the electrical section services for electrical material requirements for the Soda ash processing plant and the Magadi Soda Township.
- Planned, scheduled and undertook installations, maintenance and material specifications for the plant and the township electrical services for better productivity, safety, efficiency of operations.
- Supported the day-to-day operations by efficiently responding to breakdowns and carrying out troubleshooting to ensure minimal plant stoppages
- Prepared and submitted budget estimates for project and annual equipment service ensuring cost control measures are in place to meet set objectives.
- Ensured maintenance and service of the utility services to ensure optimal availability of electrical power and compressed air services within the plant and the township.
- Evaluated offers on equipment, spare parts and components to ensure material quality and specifications conformance.
- Prepared new installations progress reports, communicating installation gaps, monitoring and implementing gap closure measures to ensure compliance with set schedules, commissioning and acceptance tests against specifications and expectations.
- Worked in team work with other engineering teams to provide timely and highly quality delivery of engineering services on maintenance troubleshooting, specifications and safety throughout the company.
- Worked with procurement and supplies team to effectively scope, tender and contract for the new projects
- Enforced adherence of safety and health standards by team at all times.
- Supervised and monitored on external service providers and evaluated their works to ensure completion of projects on time and to specifications.
Electrical Engineer
Firestone East Africa (1969) Ltd
Nairobi
02.1999 - 05.2003
- Provided on-site engineering and technical services during installation and fielding processes.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Performed in-depth electrical acceptance testing of completed hardware.
- Verified viability and compliance for systems and circuits.
- Evaluated power needs for various systems.
- Monitored manufacturing operations of electrical devices for compliance with safety protocols.
- Undertook preventive maintenance for all electrical systems to ensure maximum plant availability for maximum efficiencies.
- Prepared electrical specifications, evaluation of offers on equipment, material quality and works conformance to specifications for new installations.
- Carried out troubleshooting and fault diagnosis on automation equipment such as programmable Logic controllers (PLCs), process parameter monitoring and variable Speed drives (VSD).
- Contractor drawings approval, supervision and appraisal for quality and safe workmanship.
- Planned and allocated daily responsibilities and making follow ups on the electrical team.
- Prepared spare parts lists and ensured their availability for maximum plant availability
- Implemented and monitored Kaizen process improvement activities to maximise on through-put, quality and safety.
Workshop Engineer
Switchgear and Controls Ltd
Nairobi
02.1997 - 01.1999
- Supervised fabrication and assembly of electrical panels and switchgear.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Prepared Electrical Panel Designs, layout and drawings
- Liaised with consultants and clients/customers
- Supervised site Installations
- Prepared the bill of material and costing on customer projects
Education
Bachelor of Science - Electrical And Electronics Engineering
University of Nairobi
Nairobi, Kenya 11.1990 - 12.1996
Skills
Technical Support
undefinedTimeline
Technical Support Representative
Centurion Systems Limited
03.2023 - Current
Plant Engineer
Highlands Drinks Limited
12.2019 - 10.2023
Electrical Maintenance Engineer
United Bottlers Company, Coca-Cola
03.2019 - 11.2019
Factory Manager/Electrical Engineer,
Compact Poles & Services Ltd
02.2017 - 02.2019
Electrical Engineer
Richfield Engineering Limited
10.2015 - 01.2017
Senior Departmental Head, Electrical
Del Monte Kenya Limited
07.2009 - 09.2015
Technical Team Leader
East African Breweries Ltd
11.2005 - 06.2008
Electrical and Instrumentation Engineer
Tata Chemical Magadi Soda company Ltd
05.2003 - 10.2005
Electrical Engineer
Firestone East Africa (1969) Ltd
02.1999 - 05.2003
Workshop Engineer
Switchgear and Controls Ltd
02.1997 - 01.1999
Bachelor of Science - Electrical And Electronics Engineering
University of Nairobi
11.1990 - 12.1996
Similar Profiles
Hadiza Ibrahim BawaHadiza Ibrahim Bawa
Assistant Administrative Manager at Centurion Systems West Africa LimitedAssistant Administrative Manager at Centurion Systems West Africa Limited
Nomaswazi MosweleNomaswazi Moswele
Written Communications Agent (customer Service) at Centurion SystemsWritten Communications Agent (customer Service) at Centurion Systems
LUCAS MASHISHILUCAS MASHISHI
Electronic Quality and Development Technician at Centurion Systems - Head OfficeElectronic Quality and Development Technician at Centurion Systems - Head Office