Benjamin Ndiritu
Team Manager
Nairobi,14066
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Leadership and Management and training in Administration. Motivated to learn, grow and excel in all roles that i handle.
Overview
2
2
Certifications
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Support Agent
Majorel
Nairobi, Nairobi
04.2021 - Current
- Researching customer problems
- Helping customers and drivers with solutions, counseling and information about the company policy and services provided.
- Gathering data and adding data from both customers and the company
- Meeting targets in terms of quality of conversation
Head of Marketing - Training and Recruitment
Global Training Institute
Nairobi, Nairobi
10.2019 - 05.2020
- Created and developed new innovative ways to communicate the company message to their existing customers.
- Used the full marketing mix for the company’s marketing communications.
- Developed, maintained and worked to broaden and deepen close business relationship with existing clients as well as cultivate business with prospect customers.
Research Assistant/Mapping Assistant
Kenya National Bureau of Statistics
Nairobi, Nairobi
01.2017 - 09.2019
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Picked GPS coordinates of all the homesteads and households.
- Delineated the villages which exceeded threshold in creating enumeration areas for the 2019 Kenya population and housing census.
- Transmitted every information collected through CAPI device to the KNBS server.
Site Clerk
Geodev K ltd
Nairobi, Nairobi
05.2016 - 12.2016
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Collected payments for clients and updated account balances.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
LLB - Law
University of Nairobi
Nairobi 09.2020 - Current
Bachelor of Commerce - Business Administration And Management
Pwani University
Kilifi, Kenya 09.2012 - 04.2016
Certificate in Digital Marketing And Communication - Digital Marketing
Africa Digital Media Institute
Nairobi 01.2020 - 08.2020
Skills
Interpersonal Communication
Staff education and training
Networking
Cultural awareness
Leadership and Team management
Result Driven
IT Skills
Accomplishments
- Started up a new department at Global Training Institute
- Created communication platforms for the organization at Global Training Institute.
- Changed the organizations image by rebranding the logo, banners,
website etc. – Global Training Institute. - Created enumeration areas used in Census 2019 in the whole country
- Supervised team of 10 staff member during Census 2019
Certification
Certificate in Digital Marketing
Trainings
- Call/Contact Centre Management: The essential guide Training
- Introduction to Counseling
Timeline
Customer Service Support Agent
Majorel
04.2021 - Current
LLB - Law
University of Nairobi
09.2020 - Current
Certificate in Digital Marketing
08-2020
Digital Skills: Social Media
02-2020
Certificate in Digital Marketing And Communication - Digital Marketing
Africa Digital Media Institute
01.2020 - 08.2020
Head of Marketing - Training and Recruitment
Global Training Institute
10.2019 - 05.2020
Research Assistant/Mapping Assistant
Kenya National Bureau of Statistics
01.2017 - 09.2019
Site Clerk
Geodev K ltd
05.2016 - 12.2016
Bachelor of Commerce - Business Administration And Management
Pwani University
09.2012 - 04.2016