Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Trainings
Timeline
Manager
Benjamin Ndiritu

Benjamin Ndiritu

Team Manager
Nairobi,14066

Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Leadership and Management and training in Administration. Motivated to learn, grow and excel in all roles that i handle.

Overview

2
2
Certifications
5
5
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Support Agent

Majorel
Nairobi, Nairobi
04.2021 - Current
  • Researching customer problems
  • Helping customers and drivers with solutions, counseling and information about the company policy and services provided.
  • Gathering data and adding data from both customers and the company
  • Meeting targets in terms of quality of conversation

Head of Marketing - Training and Recruitment

Global Training Institute
Nairobi, Nairobi
10.2019 - 05.2020
  • Created and developed new innovative ways to communicate the company message to their existing customers.
  • Used the full marketing mix for the company’s marketing communications.
  • Developed, maintained and worked to broaden and deepen close business relationship with existing clients as well as cultivate business with prospect customers.

Research Assistant/Mapping Assistant

Kenya National Bureau of Statistics
Nairobi, Nairobi
01.2017 - 09.2019
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Picked GPS coordinates of all the homesteads and households.
  • Delineated the villages which exceeded threshold in creating enumeration areas for the 2019 Kenya population and housing census.
  • Transmitted every information collected through CAPI device to the KNBS server.

Site Clerk

Geodev K ltd
Nairobi, Nairobi
05.2016 - 12.2016
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Collected payments for clients and updated account balances.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

LLB - Law

University of Nairobi
Nairobi
09.2020 - Current

Bachelor of Commerce - Business Administration And Management

Pwani University
Kilifi, Kenya
09.2012 - 04.2016

Certificate in Digital Marketing And Communication - Digital Marketing

Africa Digital Media Institute
Nairobi
01.2020 - 08.2020

Skills

Interpersonal Communication

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Accomplishments

  • Started up a new department at Global Training Institute
  • Created communication platforms for the organization at Global Training Institute.
  • Changed the organizations image by rebranding the logo, banners,
    website etc. – Global Training Institute.
  • Created enumeration areas used in Census 2019 in the whole country
  • Supervised team of 10 staff member during Census 2019

Certification

Certificate in Digital Marketing

Trainings

  • Call/Contact Centre Management: The essential guide Training
  • Introduction to Counseling

Timeline

Customer Service Support Agent

Majorel
04.2021 - Current

LLB - Law

University of Nairobi
09.2020 - Current

Certificate in Digital Marketing

08-2020

Digital Skills: Social Media

02-2020

Certificate in Digital Marketing And Communication - Digital Marketing

Africa Digital Media Institute
01.2020 - 08.2020

Head of Marketing - Training and Recruitment

Global Training Institute
10.2019 - 05.2020

Research Assistant/Mapping Assistant

Kenya National Bureau of Statistics
01.2017 - 09.2019

Site Clerk

Geodev K ltd
05.2016 - 12.2016

Bachelor of Commerce - Business Administration And Management

Pwani University
09.2012 - 04.2016

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Benjamin NdirituTeam Manager