Benjamin Atuya
Nairobi
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Ison BPO
08.2024 - 06.2025
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Data Annotator
Temu
01.2024 - 07.2024
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Conducted audits of existing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
IT Help Desk Officer
Airtel
05.2023 - 10.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
Site Administrator
Belamor Limited
12.2022 - 03.2023
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Supervised crew of over 26 employees.
- Accurately documented all onsite issue using Microsoft software.
IT Intern
Ministry of Devolutions and ASALs
10.2022 - 03.2023
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Utilized Java, C#, and other programming languages to develop software solutions.
Education
Bachelor in Business Information And Technology - IT
Zetech University
Nairobi, Nairobi Province, Kenya05-2024
High School Diploma -
St. Anthony Boys' High School
Kitale12-2017
Skills
- Procedure optimization
- Machine learning
- Software testing
- Network administration
- User interface design
- Operating systems
- HTML and CSS
- Social media integration
- Virtualization technologies
- System configuration
- Hardware maintenance
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Completed intensive training in database fundamentals and software engineering.
Certification
- Certified Customer Care Executive, iSON BPO - July 10th 2024
Timeline
Customer Care Executive
Ison BPO
08.2024 - 06.2025
Data Annotator
Temu
01.2024 - 07.2024
IT Help Desk Officer
Airtel
05.2023 - 10.2023
Site Administrator
Belamor Limited
12.2022 - 03.2023
IT Intern
Ministry of Devolutions and ASALs
10.2022 - 03.2023
Bachelor in Business Information And Technology - IT
Zetech University
High School Diploma -
St. Anthony Boys' High School
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