Microsoft 365, ZenDesk
Benedetta Ndolo
Customer Service Professional
Nairobi,30
Summary
Dependable and adaptable Customer Service and administrative Assistant professional with over 6 years of experience in client support, customer care, and administrative services. Highly skilled in managing client inquiries, handling digital communication channels, and delivering efficient support aligned with organizational goals. A proactive problem-solver with excellent interpersonal, communication, and organizational skills, committed to providing top-tier service and maintaining client satisfaction.
Overview
2
2
Languages
8
8
Certifications
8
8
years of professional experience
Work History
Customer Service, Sales & Administration Support
Medifinance Ltd
Nairobi, Nairobi Province
02.2020 - Current
- Attended to walk-in clients and professionally responded to inquiries
- Managed client communication through SMS, phone calls, and email
- Processed insurance renewals and handled all necessary documentation
- Maintained accurate client databases and generated regular reports
- Supported cross-selling initiatives for SACCO products
- Demonstrated resilience in high-pressure situations
- Boosted customer satisfaction through timely and client-focused service
- Retained over 85% of clients to prevent low churn
- Support on event, trainings facilitation
- Handled inbound and outbound calls supporting 7,000+ members
Sales & Customer Service
MediFinance Ltd (TIBA Insurance Agencies)
Nairobi, Nairobi Province
08.2018 - 02.2020
- Welcomed walk-in clients and responded to customer inquiries with professionalism
- Managed client communication via email and live chat for both prospective and existing customers
- Generated daily business reports and monitored client retention metrics
- Conducted regular stock-taking and provided support with administrative tasks
- Cultivated long term relationships with customers through proactive engagement and follow up
- Collaborated with cross functional teams to improve service delivery
Education
Diploma - Procurement and Supply Chain Management
Kenya Institute of Management
Nairobi12-2026
Kenya certificate of Secondary Education -
Kinyui Girls' High School
Tala12.2012
Skills
Administrative Support
Customer Service & Service Excellence
Sales & Client Relationship Management
Data & Document Management
Vendor Management
Effective Communication
Microsoft 365 Proficiency
Additional Information
Customer service excellence, Bluje Leagu Consulting 2021
Selling Skills, Recour Four Kenya 2020
Microsoft Dynamics, CRM & Procurement, Coretec Africa 2023
CO-OP Consultancy Social Engineering, Ctbersecurity & AML 2022-2023
KUSSCO- Data Protection, OSHA
Software
Certification
Virtual Assistant Alison, July 2025
References
Esther Ndolo
Support Specialist
Estherndolo1@gmail.com
Gladys Mumbua
Conversio
Gladysmumbua@gmail.com
Timeline
Customer Service, Sales & Administration Support
Medifinance Ltd
02.2020 - Current
Sales & Customer Service
MediFinance Ltd (TIBA Insurance Agencies)
08.2018 - 02.2020
Diploma - Procurement and Supply Chain Management
Kenya Institute of Management
Kenya certificate of Secondary Education -
Kinyui Girls' High School