Waiter
Enashipai Resort & Spa
Naivasha, Nakuru District
06.2015 - Current
- Managed cash and card payments, gift vouchers and deposits.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Implemented upselling technique to increase beverage revenue by [Number]%.
- Provided prompt and courteous table service to [Number] guests daily.
- Managed timing standards in food deliveries to minimise delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed table settings for optimal dining experience.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.