BENARD MILUGO
Nairobi
Summary
I'm dedicated to helping individuals overcome mental health challenges and make a positive impact on their wellbeing. I'm a very compassionate psychologist dedicated to best in class patient care.i also work to fain solid understanding of psychological and medical history to deliver top quality comprehensive care. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
10
10
years of professional experience
1
1
Certification
2031
2031
years of post-secondary education
Work History
CUSTOMER REPRESENTATIVE
MAJID AL FUTTAIM
05.2019 - Current
- Assisting with Inquiries
- Resolving issues
- Processing orders and returns
- Providing product Support
- Handling payments and billing
- Building customer loyalty
- Feedback collection
Social worker and counsellor
UNBOUND ORG
01.2018 - 09.2020
- Protection: ensure that children are safe from harm, abuse, and neglect, often investigating allegations of maltreatment, and intervening when necessary.
- Assessing family situations: evaluate a child's living situation, relationships, and the home environment to assess risks, identify needs, and make recommendations for improvement.
- Supporting families: worked with families to resolve conflicts, improve parenting skills, and ensure children are properly cared for. Social workers may also provide family counselling, and refer families to community resources.
- Advocacy: advocate for children's rights and best interests, working with schools, health services, and legal professionals to ensure children get the services they need.
- Foster Care and Adoption: involved in finding safe foster homes for children, or working with families in the adoption process.
- Monitoring well-being: Making follow-ups to ensure that children's needs are being met, and that they are in a stable, healthy environment.
- Handling Crisis Situations: In cases of immediate danger, intervene quickly to protect children, sometimes facilitating emergency removals from unsafe situations.
- Www.unbound.org
Child Support officer
KENYA NATIONAL EXAMINATION COUNCIL
01.2016 - 01.2017
- Conduct research and collected data on learner competency
- Assess leaners academic and teacher relationship
- Evaluate teaching competency
Education
BACHELOR OF ARTS -
COUNSELLING PSYCHOLOGY
KENYA METHODIST UNIVERSITY 01.2015
B- - KCSE
MAJIWA BOYS HIGH SCHOOL
01.2011 - 09.2015
CERTIFICATE OF COMPLETION - undefined
YOUTH AND PEER COUNSELLING
CERTIFICATE OF COMPLETION - undefined
PROVIDING SUPPORT TO SURVIVORS OF GENDER BASED VIOLENCE
CERTIFICATE OF COMPLETION - undefined
ADVOCACY IN CHILD PROTECTION COORDINATION GROUPS
CERTIFICATE OF COMPLETION - undefined
PEER COUNSELLING AND BEHAVIOUR CHANGE INITIATIVE
CERTIFICATE OF COMPLETION - undefined
OCCUPATIONAL HEALTH AND SAFETY TRAINING
Skills
- Mental health advocate
- Behaviour modification knowledge
- Understanding of human sexuality and gender issues
- Advanced computer knowledge and general IT
- Good communication skills
- Experienced in psychoanalysis and psychotherapy procedures
- Counselling children and adults
Certification
- Certificate of Completion in Youth and Peer Counselling, Agape Training Services Institute
- Certificate of Completion in Providing Support to Survivors of Gender Based Violence, UNICEF
- Certificate of Completion in Advocacy in Child Protection Coordination Groups, National Council of AIDS
- Peer Counselling and Behaviour Change Initiative, Federation of Kenyan Employees
- Certificate of Completion in Occupational Health and Safety Training
Timeline
CUSTOMER REPRESENTATIVE
MAJID AL FUTTAIM
05.2019 - Current
Social worker and counsellor
UNBOUND ORG
01.2018 - 09.2020
Child Support officer
KENYA NATIONAL EXAMINATION COUNCIL
01.2016 - 01.2017
B- - KCSE
MAJIWA BOYS HIGH SCHOOL
01.2011 - 09.2015
CERTIFICATE OF COMPLETION - undefined
YOUTH AND PEER COUNSELLING
CERTIFICATE OF COMPLETION - undefined
PROVIDING SUPPORT TO SURVIVORS OF GENDER BASED VIOLENCE
CERTIFICATE OF COMPLETION - undefined
ADVOCACY IN CHILD PROTECTION COORDINATION GROUPS
CERTIFICATE OF COMPLETION - undefined
PEER COUNSELLING AND BEHAVIOUR CHANGE INITIATIVE
CERTIFICATE OF COMPLETION - undefined
OCCUPATIONAL HEALTH AND SAFETY TRAINING
BACHELOR OF ARTS -
COUNSELLING PSYCHOLOGY