Mwende Benadette

• Overseeing the performance and relationship management of KOKO Agents in the Territory
• Managing and leading a team of Territory Representatives
• Driving customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
• Setting monthly priorities and executing activity plans to ensure the delivery of targets
• Ensuring effective execution of all Channel Sales processes through the sales cycle to enable a positive Agent and customer experience
• Recruiting, managing, and mentoring a team of Territory Representatives
• Gathering market intelligence and customer feedback and sharing it with commercial leadership

• Oversaw recruitment, contracting, and commissioning of KOKO Agents, ensuring compliance with the set standards and requirements
• Provided easy access and availability of KOKO agents to the target audience to purchase the product and reap KOKO's benefits of Safety, Affordability and Convenience through growth in product uptake and long-term habitual use
• Provided the right quantity and quality of KOKO agents both in existing and new geos

• Managed a team of sales team leaders and representatives to achieve and exceed sales targets
• Developed and implemented sales strategies to increase customer acquisition and retention
• Analyzed sales data to identify trends and opportunities for improvement
• Provided coaching and training to sales team members to enhance their skills and performance

• Managed and motivated a team of sales representatives to meet and exceed sales targets
• Implemented sales strategies and initiatives to drive revenue growth
• Provided coaching and training to team members to improve sales performance
• Collaborated with other departments to ensure seamless customer experience

• I enrolled agents for KOKO points following set criteria in my assigned territory and exceeded my target
• Planned and enforced specific sales activations to achieve set targets
• Enforced compliance by our partners as per KOKO processes and procedures
• Gathered and submitted market intelligence and customer feedback for improvement geared towards customer satisfaction
• Facilitated agent installation, contracting, merchandising, renewal, and termination, as per the contract terms
• Ensured all agents were fully trained in KOKO hardware functionality and product benefits
• Generated weekly reports

• Delivered sales revenue by ensuring product availability at the appointed distributors
and retail points with the right pricing.
• Ensured product visibility in the market by engaging retailers on branding.
• Collected, processed, and ensured timely delivery of customer orders.
• Successfully promoted relationship management by creating a seamless connection
between the brand and customer.
• Provided market intelligence as well as driving acquisition.