Summary
Overview
Work History
Education
Skills
References
WEBSITES, PORTFOLIOS AND PROFILES
Certification
Timeline
Generic
Belindah Adhiambo Ochieng’

Belindah Adhiambo Ochieng’

Nairobi

Summary

Detail-oriented and versatile professional with outstanding hands-on experience in customer service and technology-related tasks. I am always prepared to leverage my technical knowledge and client engagement skills, and maintain my commitment to service excellence and contributing to the goals of the organization. Strengths include strong communication skills, problem-solving ability, and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

WizNet Nairobi
Nairobi
09.2023 - 01.2025
  • Supported day-to-day operations by liaising with internal departments to streamline the workflow and improve service delivery.
  • Prepared professional reports, memos, and presentations for internal and external communication.
  • Oversaw travel arrangements for staff, including booking flights, accommodation, and transportation.
  • Handled petty cash and basic bookkeeping tasks to support financial accountability.
  • Managed the onboarding process for new hires, ensuring they received all necessary tools and documentation.
  • Organized company events, trainings, and team-building activities to support staff engagement.
  • Monitored and ordered office supplies, ensuring timely restocking and cost control.
  • Maintained confidentiality of sensitive information, including HR and client-related data.
  • Implemented basic IT troubleshooting for office equipment and coordinated with tech support for more complex issues.
  • Contributed to marketing and branding efforts by supporting social media updates and website content edits.

Sales and Client Experience Officer

Hardware Sacco
Mombasa
08.2020 - 08.2023
  • Identified and engaged potential clients, promoting Sacco products and services.
  • Built and managed strong client relationships, maintaining consistent communication.
  • Consistently achieved or surpassed individual and team sales targets.
  • Effectively presented product information, tailored to meet specific client needs.
  • Played a significant role in increasing Sacco membership and product uptake by keeping active communication and engagement with clients.
  • Supported the development and execution of sales strategies that drove business growth.
  • Delivered seamless and personalized experiences for all clients engaging with the Sacco.
  • Understood clients’ unique financial needs and provided tailored solutions.
  • Resolved client complaints and inquiries promptly with professionalism and empathy.
  • Maintained high levels of client satisfaction and loyalty through continuous support.

Front Office Assistant

Kenny Holdings
NAIROBI
09.2016 - 02.2020
  • Developed and implemented weekly lesson plans in alignment with the school’s curriculum and learning objectives.
  • Assessed student progress through regular tests, assignments, and classroom participation, and provided constructive feedback to support learning.
  • Maintained accurate and up-to-date student records, including attendance, performance, and behavior reports.
  • Collaborated with fellow teachers and school administration to plan school events, assemblies, and academic calendars.
  • Fostered a positive and inclusive classroom environment that encouraged respect, collaboration, and active participation.
  • Communicated regularly with parents and guardians to discuss student progress, address concerns, and strengthen home-school connections.
  • Created and maintained visually stimulating classroom displays to reinforce learning topics and celebrate student work.
  • Provided individualized support and interventions for students with learning difficulties or behavioral challenges.
  • Participated in staff meetings, professional development workshops, and school improvement initiatives.
  • Helped prepare students for end-of-term examinations and national assessments by conducting revision sessions and practice tests.

Education

Bachelor of Education Arts - Early Childhood Education

University of Nairobi
09.2019

Certificate - Early Grade Reading Instructions

University of Nairobi
07.2014

Certificate - Computer Skills

Jodan College of Technology
06.2013

Skills

  • Core Teaching Competencies
  • Customer service and relationship management
  • Communication and interpersonal skills
  • Teamwork and effective planning
  • Service delivery coordination administrative support and reposting
  • Microsoft Office Proficiency (Word, Excel, PowerPoint, Access, Publisher)
  • Educational Technology & Digital Skills
  • Website Design & Optimization
  • Search Engine Optimization (SEO) For Websites
  • Content Writing & Educational Blogging
  • Outlook) and Google Workspace
  • Professional Skills
  • Strong Report Writing & Analytical Skills
  • Time Management & Organizational Abilities
  • Adaptability & Problem-Solving

References

  • William, Kitivi, HR, Williammakau070@Gmail.Com, +254 706 356815, Wiznet Solutions, Nairobi
  • Phylis, Wambui, Hiring Manager, +254 729647231, Kenny Holdings, Upper Hill, Nairobi
  • Steve, Otieno, Manager, hardwaresacco@gmail.com, +254 724074506, Hardware SACCO, Mombasa

WEBSITES, PORTFOLIOS AND PROFILES

https://www.linkedin.com/in/belindah-adhiambo-013ba1b3/

Certification

TEACHER SERVICE COMMISSION NUMBER (TSC NO)

Timeline

Administrative Assistant

WizNet Nairobi
09.2023 - 01.2025

Sales and Client Experience Officer

Hardware Sacco
08.2020 - 08.2023

Front Office Assistant

Kenny Holdings
09.2016 - 02.2020

Bachelor of Education Arts - Early Childhood Education

University of Nairobi

Certificate - Early Grade Reading Instructions

University of Nairobi

Certificate - Computer Skills

Jodan College of Technology

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Belindah Adhiambo Ochieng’