BELINDA NASIMIYU
Kisumu
Work Preference
Summary
Intending to advance knowledge, skills, and expertise by securing a position in a creative and dynamic work environment in order to become a distinguished IT professional. A technology-inclined professional possessing strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive an optimal user experience.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sumo Computers
04.2025 - Current
- Managing overall business operations, including sales, customer service, procurement, and finance coordination.
- Supervising the technical workshop, ensuring timely diagnosis, repair, and maintenance of laptops, desktops, printers, and networking equipment.
- Leading a team of technicians, assigning tasks, and tracking service delivery to meet daily targets and uphold quality standards.
- Handle customer complaints, provide technical advice, and ensure consistent client satisfaction and repeat business.
- Maintaining accurate repair logs, inventory logs, and workflow systems for transparency and accountability.
IT Security Audit
Kibos Sugar
03.2025 - Current
- Carryied out comprehensive IT security audits to assess vulnerabilities and ensure compliance with cybersecurity standards.
- Coordinated rapid incident response, worked with IT and finance teams to block unauthorized access, and safeguarded critical financial systems.
- Prevented data loss and financial theft through swift action and security reinforcement.
- Strengthened internal controls by updating firewall settings, user access privileges, and real-time monitoring systems.
- Drafted detailed audit reports and provided risk mitigation strategies to senior management.
- Conducted training sessions for staff on best practices in cybersecurity and incident reporting.
Job Shadowing
Diamond Trust Bank
08.2023 - Current
- Company Overview: Job shadowing program at Diamond Trust Bank, the program provided real-world experience in the banking industry.
- Job shadowing program at Diamond Trust Bank, the program provided real-world experience in the banking industry.
VOIP system management
Lake Victoria North Water Works Agency
05.2023 - 07.2023
- Conducted thorough testing on newly implemented software solutions before deployment to guarantee optimal functionality.
- Assisted staff in identifying issues and explaining solutions to restore service and functionality.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Responded to employees' inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Tested new software and hardware prior to deployment.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
Industrial Training
MMUST
05.2022 - 07.2022
- I had hands-on training for 3 months on what really happens in the realworld work field.
- The following areas were covered: Help desk and maintenance, Database system and administration, networking design and cabling, System Administration, Android.
IT Intern
Maseno University
10.2019 - 12.2019
- Handled hardware and networking troubleshooting in a company environment.
- Provided support in monitoring and performing daily database backup.
- Escalated network downtime to the concerned party for resolution.
- Facilitated general computer troubleshooting.
- Successfully installed Microsoft Dynamics and trained users on how to use it.
Education
Bachelor of Science - Information Technology
Masinde Muliro University of Science and Technology
01.2024
Diploma - Information Technology
Masinde Muliro University of Science and Technology
01.2020
Skills
- Hardware troubleshooting
- Repair
- Maintenance
- System security
- Backup and Recovery systems
- Network security
- System administration
- Database administration
- Compliance
- Audit
- Application security
- Incident handling
- Response
- Technical issues analysis
- Hardware Evaluations
Languages
English
Swahili
Personal Information
Title: IT CONSULTANT
Accomplishments
- Increased company savings by 10% through corporate consensus-building and cross-functional geographical team coordination and development.
- Leading a team of 8 staff members at SUMO computers and ensuring we offer clients the best IT services.
- Collaborated with team of 7 in the Kibos Sugar IT Audit that happened in March, regarding a security breach that had happened prior and also put in place security measures to ensure the breach wont occur again.
- Developed a fully functional AI based Crop disease diagnosis App, yet be made public.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Kenya Cyber Security & Forencis Association
Quote
Everything we call real is made of things that cannot be regarded as real.
John Gribbin
Timeline
Operations Manager
Sumo Computers
04.2025 - Current
IT Security Audit
Kibos Sugar
03.2025 - Current
Job Shadowing
Diamond Trust Bank
08.2023 - Current
VOIP system management
Lake Victoria North Water Works Agency
05.2023 - 07.2023
Industrial Training
MMUST
05.2022 - 07.2022
IT Intern
Maseno University
10.2019 - 12.2019
Bachelor of Science - Information Technology
Masinde Muliro University of Science and Technology
Diploma - Information Technology
Masinde Muliro University of Science and Technology
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