Belinda Micho

Work History

AIDS Healthcare Foundation (AHF)

Nairobi, East and West Africa

12.2020 - Current

Provided expert advice to country team leaders on disciplinary matters leading to less than 5% of litigation cases and other labor relations issues
Coordinated training programs for new and existing employees across the region, enhancing skills development that led to an average 95% performance scores for the third successive year
Analyzed trends in compensation and benefits practices across the region and kept top leadership informed, enhancing the organization's competitive edge and retaining top talent
Assisted with the preparation and tracking of annual budgets related to human resources activities, ensuring full compliance and effective resource utilization
Monitored compliance with safety regulations at all company locations within the region, recording less than 2% disability or occupational accident claims.
Assisted with developing succession plans for key positions within the organization to support continuity
achieved the desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Used data and analytics to improve company processes for recruitment, selection, and onboarding, enhancing retention and employer branding

Medanta Africare

Nairobi, Kenya

04.2020 - 11.2020

I coached, mentored, and trained team members in order to improve their job performance, resulting in a highly effective management team that delivered on the company's bottom line.
Conducted regular meetings with staff to discuss progress and identify areas for improvement, resulting in 95% staff engagement rate
Established processes to ensure efficient workflow throughout the organization minimizing repetitive tasks and leveraging technology to support HR operations
Resolved conflicts between employees by providing guidance on company policies and procedures, ensuring industrial harmony and cohesive teams
Provided leadership during times of organizational change or crisis situations, providing stability and focus on the company's overall objectives
Exercised good judgment and decision-making in escalating concerns and resolving issues which earned me trust with my employer

Jacaranda Health

Nairobi, Kenya

07.2017 - 04.2020

Developed and implemented recruitment strategies to attract qualified candidates, supporting the growth of both entities of the organization.
Provided guidance on labor law compliance and other regulations, effectively negotiating collective bargaining agreements, and avoiding industrial actions.
Assisted in the development of performance management systems, including goal setting, performance reviews, corrective action plans, and disciplinary procedures, enhancing overall staff productivity to 80%.
Investigated employee relations matters through interviews with involved parties to ensure a fair resolution, earning trust with both staff and management.
Analyzed data gathered from surveys, focus groups, or other methods to identify areas of improvement within the organization's HR practices.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Evaluated HR processes and recommended them to the senior management team, resulting in improved efficiency in the HR department.
Assisted in developing succession planning strategies for key positions within the organization to ensure business continuity and sustained high quality of care for patients, resulting in coveted healthcare quality standards accreditation.

Haltons Limited

Nairobi, Kenya

01.2014 - 07.2017

Developed and implemented recruitment strategies to attract qualified candidates, supporting headcount growth from 50 to 200 employees
Researched industry trends to inform compensation and performance strategies that kept the company among top 10 best-paying retail pharmacy companies
Prepared and presented presentations to company executives regarding employee performance and retention trends, earning recognition for overall workforce health and approved budgets for HR activities
Managed compensation, insurance, and vacation days within employee benefits programs, keeping costs within approved budgets year on year.
Liaised between management and employees by relaying work information, adjustments, and grievances, resulting in an engaged and productive workforce that attained annual sales targets for two years in a row.
Handled employee discipline and termination to address policy infractions, recording zero litigation cases or industrial actions.

Linkage Outsourcing Services

Kigali, Rwanda

06.2010 - 04.2013

Conducted exit interviews with departing employees to assess reasons for leaving the organization, reported to client organizations, and these reports helped top leadership make key changes in their talent management strategies.
Provided guidance to the management teams of client organizations regarding labor relations issues such as unionization efforts, grievances, and disciplinary actions, supporting them to achieve a 90% compliance rate.
Researched compensation trends in order to support clients in developing attractive and competitive salary structures for various job roles within their organization.
Developed training programs for managers on topics such as performance management and the recruitment and selection process to enhance effective team management. Trained 150+ managers (both mid- and senior-level).
Guided employee satisfaction surveys for clients, resulting in effective and timely interventions by management teams.
Created a comprehensive onboarding program for new hires that included orientation sessions, mentorship programs, and career development plans, resulting in a 98% 90-day orientation success rate.