Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Work Availability
Software
Timeline
Barista
Belinda Gacheri

Belinda Gacheri

Barista And Coffee Roasting Specialist
Nairobi,Nairobi

Summary

Dedicated hospitality professional with expertise in coffee preparation, customer service, and coffee roasting. Bringing a unique blend of skills and values to every role. Unwavering commitment to excellence, cultivated profound understanding of intricacies involved in crafting exceptional coffee experiences. Proficiency extends from mastering various brewing techniques to ensuring optimal equipment performance. Exceptional interpersonal skills engaging customers warmly, addressing their needs effectively, fostering lasting relationships. Driven by passion for teamwork, evident in collaborative approach to achieving shared objectives. Meticulous attention to detail ensuring consistency and quality in every aspect of work, creating inviting environment that exceeds customer expectations. Work ethic revolves around continuous improvement, dedication to excellence, and genuine enthusiasm for delivering memorable hospitality experiences.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Barista Trainee

Bistrobeans Cafe
Nairobi, 30
02.2024 - Current
  • Enhanced coffee flavor profiles through precise roasting techniques and tailored roast levels, resulting in 20% increase in customer satisfaction surveys.
  • Reduced customer wait times by 30% through efficient order preparation while upholding high-quality standards in drink presentation.
  • Boosted overall sales by 25% by cross-selling pastries and sandwiches with coffee orders, maximizing customer purchases.
  • Demonstrated adaptability and attention to detail by preparing specialty beverages according to specific client requests, resulting in 15% increase in customer loyalty.
  • Ensured consistent drink quality by strictly adhering to standard recipes and preparation procedures, resulting in 95% customer satisfaction rate.
  • Managed and operated various equipment including espresso machines, blenders, and commercial coffee brewers, maintaining optimal functionality.
  • Utilized POS system to accurately process orders and payments, achieving 99% accuracy rate.
  • Monitored and maintained supply levels, ensuring customer areas were well-stocked to meet demands.
  • Enhanced team efficiency by assisting with inventory management, resulting in 20% reduction in stock shortages.
  • Improved productivity by implementing time-saving strategies for blending multiple shakes simultaneously, increasing output by 40%.

Event Hostess

Docubox East Africa Documentary Film Fund
Nairobi, 254
03.2023 - 03.2023
  • Managed registration process for attendees, maintaining records with 100% accuracy and optimizing check-in procedures, resulting in 30% reduction in waiting time.
  • Managed registration process for attendees, maintaining records with 100% accuracy and optimizing check-in procedures, resulting in 30% reduction in waiting time.
  • Coordinated with catering teams to ensure timely delivery of food and beverages, contributing to 20% increase in overall guest satisfaction ratings.
  • Enhanced guest experience by providing exceptional and personalized service during events, leading to 25% increase in positive feedback.
  • Managed inventory of supplies for each event, reducing waste by 15% and controlling costs by 10% through efficient resource utilization.
  • Supported in setting up event spaces according to client requirements, showcasing attention to detail and commitment to quality presentation, resulting in 25% increase in client satisfaction scores.
  • Resolved guest concerns promptly and professionally, achieving 95% resolution rate and maintaining high customer satisfaction levels in high-pressure situations.
  • Demonstrated adaptability by quickly adjusting plans based on evolving event conditions or last-minute changes from clients, ensuring seamless execution of events and maintaining client satisfaction at 90%.

Education

Diploma in Barista Skill & Coffee Roasting - Hospitality

Nairobi Bar School
Nairobi ,Kenya
11.2023 - Current

NITA Grade III Certificate in Beauty Therapy - Beauty Therapy

The National Industrial Training Authority
Nairobi Kenya
01.2021 - 06.2021

Certificate in Digital Marketing & E-Commerce - Digital Communications And Media

Ajira Digital
Nairobi, Kenya
04.2020 - 05.2020

Skills

Coffee Roasting & Brewing

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Accomplishments

    Increased Customer Satisfaction Ratings: Through attentive customer service and personalized interactions, I contributed to a significant increase in customer satisfaction ratings, as evidenced by positive feedback and repeat business.

    Optimized Espresso Machine Maintenance Procedures : By implementing streamlined maintenance protocols and conducting regular equipment inspections, I minimized downtime and ensured optimal performance of espresso machines, resulting in improved operational efficiency.


    Successful Event Coordination: Collaborated closely with event planners, vendors, and venue staff to coordinate logistics and execute events flawlessly. Through effective communication and meticulous planning, I ensured that all aspects of the event, from setup to teardown, were executed efficiently and according to plan.

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid time offPersonal development programsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Ms Excel

Ms Word

Ms Outlook

Meta Suite

Timeline

Barista Trainee

Bistrobeans Cafe
02.2024 - Current

Diploma in Barista Skill & Coffee Roasting - Hospitality

Nairobi Bar School
11.2023 - Current

Event Hostess

Docubox East Africa Documentary Film Fund
03.2023 - 03.2023

NITA Grade III Certificate in Beauty Therapy - Beauty Therapy

The National Industrial Training Authority
01.2021 - 06.2021

Certificate in Digital Marketing & E-Commerce - Digital Communications And Media

Ajira Digital
04.2020 - 05.2020
Belinda GacheriBarista And Coffee Roasting Specialist