BELDYNE MAGERO
Communication Practitioner
Nairobi
Summary
Qualified professional with great communication and computer skills. Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company. Experienced in Network Marketing, customer service, planning campaigns, content creation and management, and analyzing data.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
HR Administrator
African Resort International
Nairobi
09.2019 - 09.2022
- Handles incoming calls regarding job openings, as well as general inquiries
- Assists with the resume review process and make calls to prospective candidates
- Ensures consistent enforcement of company policies and procedures
- Under direct supervision, performs assignments requiring experience and knowledge of standard concepts within their field
- Handles employment-related inquiries from applicants and employees referring complex or sensitive matters to the appropriate staff
- Assist managers with record keeping and documentation on employee relations issues and corrective action steps in disciplinary issues
- Handles a variety of general clerical and administrative work.
Contact Center Agent
Kenya Commercial Bank
Nairobi
01.2017 - 06.2019
- Received and dealt with all initial customer communications
- Provided accurate information and advice
- Guided all customer issues to a satisfactory conclusion
- Followed up on ongoing customer cases and communicating progress to management and customer
- Created and maintained customer call logs
- Escalated calls to relevant departments when required
- Promoted the supportive image of the company in every way possible.
Contact Center Representative
Horizon Contact Center
Nairobi
02.2016 - 11.2016
- Calmly dealt with often challenging issues in busy call center environment
- Resolved any customer grievances and provided solutions accordingly
- Ensured customer satisfaction and trust was re-built beyond expectation.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Post Graduate Diploma - Film Studies
Kenya Institute of Mass Communication
South B, Nairobi 01.2016 - 11.2016
Bachelor of Arts - Communication, Electronic Media and Public Relations
Daystar University
Athi River 01.2012 - 06.2015
Certificate in ICDL at - Information Technology
Computer Pride Ltd
ICEA Building, Nairobi 01.2005 - 11.2008
High School Diploma - Secondary Education
St. Francis Rang’ala Girls high School
Rang'ala 09.2011 - 08.2014
Skills
Strong interpersonal skillsCommunicates professionally orally and in writingAble to demonstrate strong customer service skillsSkilled working in a team-oriented environmentKnowledge in PeopleSoft HRIS system
Outbound and inbound calls
Product and service knowledge
Outbound and inbound calls
Effective prospecting
Personnel file management
Accomplishments
- Achieved a GPA of 3.49 on a scale of 4.0.
Affiliations
Daystar University main campus
Computer pride ltd
Kenya institute of mass communication
Certification
[B.A in Communication]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
HR Administrator
African Resort International
09.2019 - 09.2022
Contact Center Agent
Kenya Commercial Bank
01.2017 - 06.2019
Contact Center Representative
Horizon Contact Center
02.2016 - 11.2016
Post Graduate Diploma - Film Studies
Kenya Institute of Mass Communication
01.2016 - 11.2016
[B.A in Communication]
06-2015
Bachelor of Arts - Communication, Electronic Media and Public Relations
Daystar University
01.2012 - 06.2015
High School Diploma - Secondary Education
St. Francis Rang’ala Girls high School
09.2011 - 08.2014
Certificate in ICDL at - Information Technology
Computer Pride Ltd
01.2005 - 11.2008