BEATRICE NJERI BABU
FRONT OFFICE
Nairobi, Nairobi Province,30
Summary
Dynamic and results-driven professional with a proven track record at EQUITYAFIA HOSPITAL, enhancing customer satisfaction and streamlining operations. Excelled in analytical skills and communication, significantly improving financial record-keeping and patient service quality. Adept at problem-solving and highly organized, consistently delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
EQUITYAFIA HOSPITAL
05.2022 - 11.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
- Scheduling appointments for patients
- Maintaining records and accounts of patients
- Assisting patients in filling medical forms
- Processing different payments for patients
- Transcribing physician notes
- Answering multi-line phone and transferring calls to direct and departments
- Maintaining the confidentiality of patient and doctor's information
- Preparing customer bills and specimen labels for the next day's pat
CASHIER
ANGELS LIMITED COMPANY,
02.2014 - 04.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
Waitress Supervisor
PORK CITY RESTAURANT
03.2011 - 01.2013
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
COMPUTER STUDIES PACKAGES
COMPUTER WORLD
Nairobi, Nairobi Province, Kenya01.2015
Diploma in Hairdressing And Beauty Therapy
DAYSPRING COLLEGE
Nairobi, Nairobi Province, Kenya 04.2001 -
CERTIFICATE
Kenya Certificate of Secondary Education
Nairobi, Nairobi Province, Kenya 04.2001 -
CERTIFICATE
Kenya Certificate of Primary Education
Nairobi, Nairobi Province, Kenya11.2005
Skills
Ø Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation
Ø Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing I am also a keen listener and gives prompt feedback
Ø Decision Making and Problem Solving Skills: I am able to make timely, well considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions
Ø Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner
Ø Flexibility and Adaptability: I am a flexible team player who thrives in environments that require ability to effectively prioritize and juggle multiple concurrent tasks I am also very positive, resilient and open to new ideas
Accomplishments
Achievements
Ø Worked as a Teacher in a beauty college and had a lot experience sharing my skills.
Trainings and Workshops
Ø DEC 2020 : KYEOP Digital Training By Government of Kenya, online, Nairobi.
Certification
Certified ICT Competence: Good command of Microsoft Office tools, word processing, data handling and processing, presentation, operating systems and internet.
REFEREES
Mr. Davis Keizah
Sales Manager, ANGELS LMTD.
Tel: +254 702489567
Mr Kariuki Joseph
Job Area, POCK CITY Restraurant.
Telephone no: +254 735174834
Mrs.Irene Wangui
Supervisor, EQUITYAFIA HOSPITAL LMTD.
Tel: +254 728 282 062
Timeline
Certified ICT Competence: Good command of Microsoft Office tools, word processing, data handling and processing, presentation, operating systems and internet.
11-2024
Front Office Receptionist
EQUITYAFIA HOSPITAL
05.2022 - 11.2023
CASHIER
ANGELS LIMITED COMPANY,
02.2014 - 04.2016
Waitress Supervisor
PORK CITY RESTAURANT
03.2011 - 01.2013
Diploma in Hairdressing And Beauty Therapy
DAYSPRING COLLEGE
04.2001 -
CERTIFICATE
Kenya Certificate of Secondary Education
04.2001 -
COMPUTER STUDIES PACKAGES
COMPUTER WORLD
CERTIFICATE
Kenya Certificate of Primary Education
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