Beatrice Wairimu Ngahu
Nakuru,Kenya
Summary
Customer-focused hospitality professional with hands-on hotel experience in waitressing, guest services, housekeeping, and pastry/bakery operations. Diploma holder in Catering and Accommodation Management with proven ability to deliver excellent dining experiences, handle guest needs professionally, and work efficiently in fast-paced, multicultural environments. Seeking a Waitress or Guest Services position onboard a cruise ship.
Overview
5
5
years of professional experience
Work History
Intern/Casual pastry chef
Merica Hotel
Nakuru, Kenya
03.2025 - Current
- Served guests and maintained table settings, ensuring cutlery and glassware were correctly placed, contributing to a welcoming dining atmosphere
- Accurately recorded and processed orders using the POS system, minimizing billing errors and improving service efficiency
- Maintained high housekeeping standards by cleaning rooms, making beds, and ensuring exceptional guest comfort
- Assisted in the pastry section, producing fresh bread, scones, and tea-time items that met quality and presentation standards
- Supported kitchen operations by measuring and weighing ingredients and assembling cold dishes, consistently meeting food safety and quality requirements
- Applied upselling techniques to promote menu specials, increasing customer spend and enhancing guest experience
Intern
Kunste Hotel
Nakuru, Kenya
09.2022 - 12.2022
- Assisted in kitchen operations and ensured food preparation met quality standards.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Provided exceptional guest service by addressing complaints promptly and professionally.
- Gained experience in stock-taking, laundry, housekeeping, and front office tasks.
Cyber Attendant
Prudent General Enterprises
, Kenya
05.2021 - 08.2021
- Managed data entry, document scanning, printing, and other clerical tasks.
Education
Diploma - Catering and Accommodation Management
Mathenge Technical Training Institute
Othaya, KenyaKenya Certificate of Secondary Education -
Ndururi Secondary School
Nyahururu, KenyaSkills
- Comprehensive knowledge of food and beverage menus
- Proficient in kitchen operations
- Diverse food preparation techniques
- Strong time management
- Organizational abilities
- Exceptional customer service skills
- Expertise in guest engagement and satisfaction
- Keen attention to detail
- Well-developed critical thinking capabilities
- Effective problem-solving skills
- Ability to multitask efficiently
- Skilled in upselling
- Skilled in cross-selling
- Expertise in baking
- Dough preparation
- Proofing
- Icing
- Decorating
- Proficient in Point-of-Sale (POS) system operations
- Collaborative team player
- Ability to perform effectively under pressure
References
Available upon request.
Personal Information
- Date of Birth: 05/03/02
- Gender: Female
- Nationality: Kenyan
- Religion: Christianity
Languages
- Kiswahili
- English
- Kiswahili
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Intern/Casual pastry chef
Merica Hotel
03.2025 - Current
Intern
Kunste Hotel
09.2022 - 12.2022
Cyber Attendant
Prudent General Enterprises
05.2021 - 08.2021
Diploma - Catering and Accommodation Management
Mathenge Technical Training Institute
Kenya Certificate of Secondary Education -
Ndururi Secondary School