Beatrice Wairimu Kamau
Summary
A proficient Operations Manager with a confirmed track record at Great Lakes Commodities,in enhancing customer satisfaction and streamlining operations. I am highly skilled in crisis management and digital literacy.
I excel in leveraging interpersonal skills to foster team cohesion and drive business growth. Achieved significant partnerships at Wild Waters Kenya, showcasing adaptability and a keen eye for strategic marketing opportunities. My ability to remain calm and composed in stressful situations made it successful in managing customer dissatisfaction while working at Mercylite Hospital.
I am looking for a new and challenging position one which will make best use of my existing skills and experience as well as further my personal and professional development.
Overview
10
10
years of professional experience
Work History
Operations Manager
Great Lakes Commodities
06.2021 - Current
- Customer relationship management where I focus on retaining our current customers while reaching out to new customers
- Being in the Liquified Petroleum Gas industry has exposed me in situations where I have had to deal with different people and my customers can strongly testify that their satisfaction and exquisite customer service has been my only intention
- Dealing with suppliers, booking stock, receiving stock, bargaining prices and ensuring the suppliers receive their payments on time and as agreed
- Communicating important information to customers through quick SMS using the Bulk SMS portal
- I update customers on new prices, updates on dates that we are closed, giving discounts and promotional offers
- Data Entry using Sage Evolution; booking of stock, invoicing, sales order entry, purchase order entries, updating customer database and updating account receivable batches
- Keeping sales record and providing ETR receipts to customers
- I also run the monthly tax reports which help with tax collection and preventing fraud
- Crisis management and problem solving
- I have always been the kind of person who in a crisis I am able to evaluate the situation and brain storm possible solutions to help contain the problem and if possible, solve it
- I like to think of myself as a solutionist
- Collecting of daily sales and making bank deposits
- Analyzing daily sales and making reports for my director
- Allocating funds for daily expenses
- Analyzing reports on the business performance and offering necessary and essential advice to ensure the business's growth and sustainability
Front Office Operations
Mercy Light Hospital
01.2021 - 05.2021
- Assisted clients with registering NHIF and making NHIF payments
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Managed units revenue and budget including allocation of funds for patient care, equipment and staff supplies
- Answering and responding to enquiries made through telephone calls
- Processing transactions and issuing receipts to customers
Middle Management
Flavas Hotel
Kiambu
08.2020 - 12.2020
- Consistently achieved daily sales target and kept sales records
- Training new staff members and ensuring they understood the expected level of service to ensure customer satisfaction
- Filing of receipts from suppliers and customers where they were reviewed and used in making decisions that were necessary for the growth of the hotel
Marketer
Wild Waters Kenya
01.2020 - 08.2020
- Managed the company's social media platforms, where I informed our target market about offers, discounts, and updates on events, with the goal of increasing sales.
- Signed a partnership with 154 tour companies located in Nairobi and Mombasa, with the aim of coexisting with stakeholders in the same industry, where we can both mutually benefit.
- I was part of organizing expos, which not only generated income for the company, but also expanded our market.
- The Mombasa Easter Weekend Expo was a huge success.
- My familiarity with Mailchimp and Outlook made me the right person to handle the company's email marketing.
- Consistently used my digital marketing skills to perform content marketing with the aim of maximizing profits at minimum costs
Internship as a Marketer
Wild Waters
08.2019 - 12.2019
Attachment
Eddie Mors African Tours
07.2019 - 08.2019
Attachment as a tour guide
Mamba village Mombasa
Mombasa
06.2018 - 08.2018
Online writing
01.2015 - 12.2016
- Online writing which helped sharpen my language skills
Volunteer tutoring
04.2015 - 08.2015
- Volunteer tutoring History and Biology lessons Mihango Secondary School
Education
Project Management -
Alison Online Courses
07-2024
Some College (No Degree) - Online Writing Course
Casting Words Workshop
08-2021
Sage Evolution -
Flag Business Systems Kenya
06.2021
Digital Marketing Management Master Class -
Stack Skills Online Courses
05.2020
Bachelor of Science - Tourism Management
Technical University of Mombasa
12.2019
Fire Store Diploma - Digital Marketing
Alison Online Courses
12.2019
Internet Computer Driving License (ICDL) -
CFSK
03.2015
KCSE -
The Mary Leakey Girls High School
12.2014
KCPE -
Pen elite Academy
12.2010
Skills
- Excellent Customer Service
- Administrative skills
- Emotional intelligence
- Interpersonal skills
- Event management
- Communication skills
- Teamwork
- Digital literacy
- Time Management
- Attention to detail
- Organizational skills
- Problem solving
- Active listening
- Adaptability
- Empathy
- Critical Thinking
- Resilience
- Patience
Accomplishments
- 01/21, Registered 4,237 patients for NHIF services
- 01/20, Signed 154 tour companies for partnership with Kenya's largest water park, Wild Waters.
- 04/20, Organized Easter Weekend Expo in Wild Waters
- 01/20, Part of the team that hosted the BBI Meeting in Wild Waters Mombasa.
- 07/18, Gave the famous Eliud Kipchoge and his family a tour in Mamba village Park.
- 22/21, Won the Tender to supply LPG to Kenya Institute of Science and Technology
Hobbies and Interests
- Reading
- Listening to podcasts
- Writing poems.
- Travelling.
- Socializing.
- Swimming.
- Volunteering.
References
- Edwin Njiru , Human Resource Manager, Mercylite Hospital, (+254) 700,770,529
- Martha Hellen, Development Manager, Great Lake Commodities, 0724778033, marthahellen@gmail.com
- Dr Mark Nelson Yobesia, Lecturer, Technical University of Mombasa, 0723 937 824, yobesia.mark@gmail.com
Timeline
Operations Manager
Great Lakes Commodities
06.2021 - Current
Front Office Operations
Mercy Light Hospital
01.2021 - 05.2021
Middle Management
Flavas Hotel
08.2020 - 12.2020
Marketer
Wild Waters Kenya
01.2020 - 08.2020
Internship as a Marketer
Wild Waters
08.2019 - 12.2019
Attachment
Eddie Mors African Tours
07.2019 - 08.2019
Attachment as a tour guide
Mamba village Mombasa
06.2018 - 08.2018
Volunteer tutoring
04.2015 - 08.2015
Online writing
01.2015 - 12.2016
Project Management -
Alison Online Courses
Some College (No Degree) - Online Writing Course
Casting Words Workshop
Sage Evolution -
Flag Business Systems Kenya
Digital Marketing Management Master Class -
Stack Skills Online Courses
Bachelor of Science - Tourism Management
Technical University of Mombasa
Fire Store Diploma - Digital Marketing
Alison Online Courses
Internet Computer Driving License (ICDL) -
CFSK
KCSE -
The Mary Leakey Girls High School
KCPE -
Pen elite Academy